• The Support Desk Manager leads the Service Desk function and is accountable for the performance, growth, and development of the support team • Owns the day-to-day direction of the Service Desk, manages the support technicians, and is personally accountable for service quality, responsiveness, and the consistency of the end-user support experience • Owns the support hiring and candidate pipeline, forecasts staffing needs against demand, and identifies and defines new support roles as the team scales • Establishes the structure, processes, escalation paths, and career paths that allow the Service Desk to grow without degrading service quality • Manage the Support Team and develop the team through mentorship, coaching, and career development • Conduct regular 1:1s and performance reviews, deliver constructive feedback, and build a culture of accountability, responsiveness, and continuous improvement • Own and report on Service Desk KPIs and SLAs, and establish dashboards and a regular reporting cadence • Define, document, and continuously improve Service Desk processes, workflows, ticket-handling standards, and escalation paths • Ensure the knowledge base is maintained with clear, current articles, diagrams, and walk-throughs

Role Description As one of the UK's fastest-growing private companies, St Ewe Free Range Eggs is entering an exciting phase of growth. We are looking for an ambitious, commercially minded Foodservice Business Development Manager to help drive the next stage of our success. - Reporting directly to the Head of Foodservice, this is a high-impact role with significant autonomy, accountability, and the opportunity to shape our future growth strategy. - You will be responsible for developing existing customer relationships, securing new business opportunities, and expanding our presence across the foodservice sector. What does success look like? - Deliver sales growth across the foodservice channel for both shell and liquid egg products. - Develop and strengthen relationships with existing foodservice distributors, manufacturers, and key customers to maximise growth opportunities. - Identify, target, and secure new business with food manufacturers, distributors, and foodservice operators. - Win and develop key chain accounts across Quick Service Restaurants (QSR), pubs, hotels, leisure, and restaurant sectors. - Position St Ewe brands as preferred supplier partners through effective relationship management and category leadership. - Identify emerging food, consumer, and market trends to inform commercial strategy and growth opportunities. - Work closely with internal teams to identify and support new product development opportunities aligned to customer requirements. - Create and implement customer-specific promotional plans and initiatives to drive sales and increase market share. - Manage contract negotiations, renewals, and commercial agreements. - Analyse sales performance, customer data, and market trends to provide accurate forecasting and actionable insights. - Support operational excellence by working cross-functionally with internal stakeholders to deliver exceptional customer service. - Represent St Ewe Free Range Eggs at industry events, exhibitions, networking opportunities, and trade shows. - Build and maintain a strong industry network that enhances brand visibility and creates new commercial opportunities. Qualifications - Minimum of 5 years' experience in a sales, account management, or business development role. - Proven experience within the food industry, either in branded foodservice, food manufacturing, or FMCG. - Strong track record of delivering sales growth and winning new business. - Excellent relationship-building, communication, and presentation skills. - Commercially astute with strong analytical and problem-solving abilities. - Confident negotiator with the ability to influence stakeholders at all levels. - Highly self-motivated, resilient, and results-focused. - Passionate about food and the foodservice industry. - Full UK driving licence and willingness to travel regularly. Requirements - Existing network within foodservice distributors, manufacturers, or hospitality operators. - Experience managing national or key chain accounts. - Broad understanding of foodservice market dynamics and industry trends. - A proactive and entrepreneurial mindset. - The ability to identify opportunities and turn them into sustainable commercial success. - Energy, enthusiasm, and a genuine passion for building strong partnerships. - A collaborative approach with the confidence to work independently and influence across the business. Benefits - Private Medical Insurance - 3 x salary life assurance - Free eggs! - Health Cash Back plan - Bonus Scheme - 5% employer pension contributions - 33 days annual leave

• Oversee end-to-end delivery of data integration, interfaces, conversions, reporting, and analytics for Provider+ implementations across all lifecycle phases. • Own and maintain the integration/interface catalog, including all inbound and outbound data exchanges (e.g., provider enrollment, credentialing, screening, MCOs, state hubs). • Lead technical design integrity for interfaces, APIs, data mappings, schemas, error handling, and reconciliation, ensuring traceability from requirements through testing. • Coordinate with engineering and platform teams on build/configuration/localization of integrations, conversions, and analytics pipelines; validate unit and integration test evidence prior to SIT. • Define and govern provider data conversion and migration strategy, including mapping, cleansing rules, load approach, cutover sequencing, reconciliation, and acceptance criteria. • Drive analytics and reporting readiness, ensuring datasets, feeds, semantic models, and dashboards are aligned to source-of-truth and ready for UAT and production. • Ensure non-functional requirements and compliance (security, privacy, auditability, performance) are met in partnership with Architecture and Security teams. • Serve as the primary technical/data advisor to the Engagement Lead, assessing feasibility of requirements and providing impact analysis and options for scope/schedule trade-offs. • Lead client facing delivery cadences, including recuring program wide delivery meetings and executive ready status reporting with clear risks and mitigations. • Drive technical execution quality by setting and enforcing delivery standards, including documentation, coding guidelines, peer reviews, and unit testing expectations. • Support staffing and financial forecasting inputs, and budget cycle activities needed to keep delivery on track.

Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The Absence Leave Manager will conduct investigations, determine eligibility for our customers and provide ongoing Absence administration. This role is responsible for collaborating with customers and clients to ensure timely, accurate Absence administration and payments, if applicable. Upon approval of an Absence, the Absence Leave Manager will provide ongoing Absence management services, assist with return-to-work needs, and communicate decisions and status updates with customers and clients. This is a fast-paced role where service excellence and attention to detail are critical. The Absence Leave Manager plays a critical role in executing the New York Life Group Benefit Solutions (GBS) promise to our customers and has a direct impact on our customers in the moments that matter. The ability to make and effectively communicate decisions within tight timeframes, while integrating knowledge of medical conditions, client contracts, compliance, and acting as a steward to deliver in line with our value story are critical for success. What You'll Do: - Responsible for managing a case load of Absence cases including Paid Family Medical Leave (PFML), Family Medical Leave Act (FMLA), Company Paid Leave (CPL), and Americans with Disability Act of 1990 (ADA) and providing service excellence to GBS customers. - Make determinations regarding a customer's eligibility within compliance timeframes. - Manage an assigned desk load of leaves through capturing medical information, managing certifications, applying appropriate provisions, following legal guidelines, and leveraging expert resources. - Manage all requests within appropriate service and quality metrics and client performance guarantees as defined. - Support ongoing leave management including extensions and reviewing of additional information as needed to support updated claim decisions. - Effectively communicate with claimants, employers, and various medical professionals to gather information regarding the application for, and ongoing management of open leaves. - Initiate customer out reaches to gather information and respond to all telephonic and email inquiries within customer service protocols and adhere to standard timeframes for processing mail, tasks, and outliers. - Execute all customerperformance guarantees as defined. - Proactively work directly with clients and Vocational Rehabilitation Counselors when appropriate to facilitate return to work full-time or modified duty. - Execution of New York Life and Corporate Compliance, Policies and Procedures and best practices. - Ongoing development via training associated with role and business unit objectives. What You'll Bring: - HS Diploma or GED required. Bachelor's degree strongly preferred. - 1 year minimum of professional experience strongly preferred. - Proficiency with MS Office applications is required (Word, Outlook, Excel.) - Strong critical, analytical, and investigative skills; ability to gather information, analyze facts, and draw conclusions. - Ability to work with a sense of urgency and be a self-starter with a customer-focus mindset. - Effective interpersonal, written, and verbal communication skills. - Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously. - Excellent planning, time management and organizational skills. Ability to manage multiple and changing priorities. - Strong negotiation skills. - Ability to build and maintain effective relationships. - Experience administering FMLA and/or State Leaves is preferred. - Knowledge of legal liability, insurance coverage and medical terminology is preferred. - Proven track record of successfully driving results in a complex matrix environment preferred. #LI-AP3 #LI-REMOTE Pay Transparency Salary range: $37,000-$52,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Job Requisition ID: 94188 #GBS