• Oversee end-to-end delivery of data integration, interfaces, conversions, reporting, and analytics for Provider+ implementations across all lifecycle phases. • Own and maintain the integration/interface catalog, including all inbound and outbound data exchanges (e.g., provider enrollment, credentialing, screening, MCOs, state hubs). • Lead technical design integrity for interfaces, APIs, data mappings, schemas, error handling, and reconciliation, ensuring traceability from requirements through testing. • Coordinate with engineering and platform teams on build/configuration/localization of integrations, conversions, and analytics pipelines; validate unit and integration test evidence prior to SIT. • Define and govern provider data conversion and migration strategy, including mapping, cleansing rules, load approach, cutover sequencing, reconciliation, and acceptance criteria. • Drive analytics and reporting readiness, ensuring datasets, feeds, semantic models, and dashboards are aligned to source-of-truth and ready for UAT and production. • Ensure non-functional requirements and compliance (security, privacy, auditability, performance) are met in partnership with Architecture and Security teams. • Serve as the primary technical/data advisor to the Engagement Lead, assessing feasibility of requirements and providing impact analysis and options for scope/schedule trade-offs. • Lead client facing delivery cadences, including recuring program wide delivery meetings and executive ready status reporting with clear risks and mitigations. • Drive technical execution quality by setting and enforcing delivery standards, including documentation, coding guidelines, peer reviews, and unit testing expectations. • Support staffing and financial forecasting inputs, and budget cycle activities needed to keep delivery on track.

Location Designation: Fully Remote Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: The Absence Leave Manager will conduct investigations, determine eligibility for our customers and provide ongoing Absence administration. This role is responsible for collaborating with customers and clients to ensure timely, accurate Absence administration and payments, if applicable. Upon approval of an Absence, the Absence Leave Manager will provide ongoing Absence management services, assist with return-to-work needs, and communicate decisions and status updates with customers and clients. This is a fast-paced role where service excellence and attention to detail are critical. The Absence Leave Manager plays a critical role in executing the New York Life Group Benefit Solutions (GBS) promise to our customers and has a direct impact on our customers in the moments that matter. The ability to make and effectively communicate decisions within tight timeframes, while integrating knowledge of medical conditions, client contracts, compliance, and acting as a steward to deliver in line with our value story are critical for success. What You'll Do: - Responsible for managing a case load of Absence cases including Paid Family Medical Leave (PFML), Family Medical Leave Act (FMLA), Company Paid Leave (CPL), and Americans with Disability Act of 1990 (ADA) and providing service excellence to GBS customers. - Make determinations regarding a customer's eligibility within compliance timeframes. - Manage an assigned desk load of leaves through capturing medical information, managing certifications, applying appropriate provisions, following legal guidelines, and leveraging expert resources. - Manage all requests within appropriate service and quality metrics and client performance guarantees as defined. - Support ongoing leave management including extensions and reviewing of additional information as needed to support updated claim decisions. - Effectively communicate with claimants, employers, and various medical professionals to gather information regarding the application for, and ongoing management of open leaves. - Initiate customer out reaches to gather information and respond to all telephonic and email inquiries within customer service protocols and adhere to standard timeframes for processing mail, tasks, and outliers. - Execute all customerperformance guarantees as defined. - Proactively work directly with clients and Vocational Rehabilitation Counselors when appropriate to facilitate return to work full-time or modified duty. - Execution of New York Life and Corporate Compliance, Policies and Procedures and best practices. - Ongoing development via training associated with role and business unit objectives. What You'll Bring: - HS Diploma or GED required. Bachelor's degree strongly preferred. - 1 year minimum of professional experience strongly preferred. - Proficiency with MS Office applications is required (Word, Outlook, Excel.) - Strong critical, analytical, and investigative skills; ability to gather information, analyze facts, and draw conclusions. - Ability to work with a sense of urgency and be a self-starter with a customer-focus mindset. - Effective interpersonal, written, and verbal communication skills. - Must be technically savvy with the ability to toggle between multiple applications and/ or computer monitors simultaneously. - Excellent planning, time management and organizational skills. Ability to manage multiple and changing priorities. - Strong negotiation skills. - Ability to build and maintain effective relationships. - Experience administering FMLA and/or State Leaves is preferred. - Knowledge of legal liability, insurance coverage and medical terminology is preferred. - Proven track record of successfully driving results in a complex matrix environment preferred. #LI-AP3 #LI-REMOTE Pay Transparency Salary range: $37,000-$52,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com. Job Requisition ID: 94188 #GBS

• Work with project managers to define vision for critical engagements. Proactively identify and address technical and scope risks early in project lifecycle, anticipate potential delivery challenges and establish mitigation plans. • Drive continuous improvement initiatives to streamline delivery processes. • Set and uphold the technical bar, and ensure high-quality, maintainable solutions. • Establish and maintain trusted relationships with key internal and external stakeholders; foster a culture of collaboration and cross-functional partnership for the rest of the team. • Manage, mentor, and support the careers of delivery professionals by aligning individual strengths and aspirations with organizational goals. • Hire delivery personnel and coordinate with other Platform Leads to ensure technical consistency during interviews. • Resolve escalations and make decisions for critical engagements. • Plan and manage staffing across active and upcoming engagements to ensure optimal resource utilization and balanced workloads. • Consult with Sales on license consumption opportunities • Collaborate with leadership and resource management teams to forecast resource needs and address capacity gaps. • Translate technical complexity into actionable insights for non-technical audiences, ensuring alignment between business and technology. • Lead strategic discussions to align delivery outcomes with platform vision and business objectives and communicate to senior leadership. • Promote transparency and clarity across all communication channels, ensuring teams are well-informed and aligned. • Work closely with other Platform Leads to ensure consistency and shared learning. • Healthcare – (Payer and Provider) domain knowledgeable

• Un profesional que actúa como enlace entre equipos técnicos y la gestión de negocios, especializado en optimizar procesos administrativos y operativos en entornos de ingeniería o consultoría tecnológica. • Gestión de información: Elaboración de reportes, presentaciones técnicas/comerciales y documentación crítica. • Coordinación operativa: Alineación de agendas, seguimiento de *action items* y métricas de desempeño. • Comunicación transversal: Puente entre equipos técnicos, stakeholders y áreas de negocio, asegurando fluidez en la toma de decisiones. • Su rol es clave en entornos complejos (como el sector automotriz, aeroespacial o consultoría tecnológica), donde la eficiencia administrativa impacta directamente en la ejecución de proyectos.