• Facilitation, mapping and proposal of solutions for business needs. • Collaborate in the analysis and documentation of the client's business needs, proposing business solutions that best meet them. • Assist the Product Owner in decomposing business needs by identifying system requirements generated/impacted as user stories to begin sprint execution. • Knowledge of software development. • Identify and map business needs in a practical and visual manner. • Represent business needs as maps, business requirements and user stories. • Master the concepts of business analysis and process, user-centered design and agile methods. • Possess facilitation skills and lead workshops using techniques such as: Design Thinking; Design Sprint; Business Model Canvas; UX Design; Lean Inception; BPM. • Knowledge of business analysis practices, MVP (Minimum Viable Product) and agile requirements. • Understand existing business processes, products and services and their rules with the objective of providing IT solutions when necessary. • Understand the needs of business managers and clients/users to propose solutions. • Knowledge of the following methods: SCRUM; Kanban; Lean IT. • Knowledge of IT tools and solutions to solve business problems, with the ability to identify IT services that can be reused across different business areas or stages of a business process.

• Manage Borealis implementation projects: • Assess and understand clients’ business objectives; • Identify and collect customer requirements, map their business processes • Identify the best solutions to integrate their business processes into the Boréalis software • Organize and conduct meetings and work sessions with clients: produce agendas, dispatch activities and monitor their progress, customize project documentation • Formalize project information in the various onboarding documents • Configure the software in accordance with the identified requirements • In case of imports, manipulate and organize data, prepare imports • Maintain project statuses, to reflect implementation status at all times, and keep managers and clients informed • Identify risks and issues around projects, implement mitigation solutions. • Identify and integrate innovative, solution-oriented approaches to: • Suggest sound workarounds tailored to client contexts to meet service levels agreed upon with clients; • Maintain implementation projects progress on budget and on time. • Develop and maintain a relationship of trust between customers and Boréalis; • Engage with clients on topics that will help Boréalis "grow its roots"; • Develop an in-depth understanding of Borealis over time; • Help develop and maintain a continuous improvement approach to everyday issues.

Role Description We are currently looking for a Business Analyst that will work closely with our Projects Director and the Account Directors. (S)He is responsible for the implementation of Borealis software for our clients. We are looking for people who: - Find creative problem-solving fulfilling and challenging - Are self-motivated and eager to learn - Thrive in a dynamic & collaborative environment and are comfortable with ambiguity - Have a clear, professional and informative communication style - Are interested in building technical skills and learning about SAAS, KPI’s and more - Are creative, organised and not scared to take some lead Responsibilities - Manage Borealis implementation projects: - Assess and understand clients’ business objectives - Identify and collect customer requirements, map their business processes - Identify the best solutions to integrate their business processes into the Boréalis software - Organize and conduct meetings and work sessions with clients: produce agendas, dispatch activities and monitor their progress, customize project documentation - Formalize project information in the various onboarding documents - Configure the software in accordance with the identified requirements - In case of imports, manipulate and organize data, prepare imports - Maintain project statuses, to reflect implementation status at all times, and keep managers and clients informed - Identify risks and issues around projects, implement mitigation solutions - Identify and integrate innovative, solution-oriented approaches to: - Suggest sound workarounds tailored to client contexts to meet service levels agreed upon with clients - Maintain implementation projects progress on budget and on time - Develop and maintain a relationship of trust between customers and Boréalis - Engage with clients on topics that will help Boréalis "grow its roots" - Develop an in-depth understanding of Borealis over time - Help develop and maintain a continuous improvement approach to everyday issues Qualifications - Diploma in IT, Communication, Management or Administration - Experience of at least 3 years in a relevant area - Good understanding of corporate social responsibility challenges is a plus - Experience in Project and/or Account management, if possible with large corporations - International experience or Mining / Oil/Gas experience or SAAS experience will be considered as an asset - Fluent in English - Very good communication skills, client-oriented profile - Adaptable: available to work atypical working hours, ready to work with foreign languages teams

• You analyze the entire buyer funnel - from traffic and awareness through conversion, retention, and LTV. This includes cohort analyses, segmentations, and customer journey views that give the Growth team a precise picture of demand development • You evaluate marketing activities across all channels - brand, paid, CRM, PR, social, and SEO - and assess channel efficiency based on ROAS and incrementality measurement • You work closely with controlling. You maintain and provide commentary on plan figures, develop scenario analyses on demand changes, and actively shape budget allocation • You sit in the BI team. Your closest interfaces are: Growth & Marketing (primary stakeholder), Controlling (co-pilot for planning and budgeting), Senior Leadership (recipient of your insights) • You don't wait for briefings - you independently identify efficiency and growth opportunities, develop concrete recommendations, and bring them to discussions with marketing and senior leadership.