• Manage Borealis implementation projects: • Assess and understand clients’ business objectives; • Identify and collect customer requirements, map their business processes • Identify the best solutions to integrate their business processes into the Boréalis software • Organize and conduct meetings and work sessions with clients: produce agendas, dispatch activities and monitor their progress, customize project documentation • Formalize project information in the various onboarding documents • Configure the software in accordance with the identified requirements • In case of imports, manipulate and organize data, prepare imports • Maintain project statuses, to reflect implementation status at all times, and keep managers and clients informed • Identify risks and issues around projects, implement mitigation solutions. • Identify and integrate innovative, solution-oriented approaches to: • Suggest sound workarounds tailored to client contexts to meet service levels agreed upon with clients; • Maintain implementation projects progress on budget and on time. • Develop and maintain a relationship of trust between customers and Boréalis; • Engage with clients on topics that will help Boréalis "grow its roots"; • Develop an in-depth understanding of Borealis over time; • Help develop and maintain a continuous improvement approach to everyday issues.

Role Description We are currently looking for a Business Analyst that will work closely with our Projects Director and the Account Directors. (S)He is responsible for the implementation of Borealis software for our clients. We are looking for people who: - Find creative problem-solving fulfilling and challenging - Are self-motivated and eager to learn - Thrive in a dynamic & collaborative environment and are comfortable with ambiguity - Have a clear, professional and informative communication style - Are interested in building technical skills and learning about SAAS, KPI’s and more - Are creative, organised and not scared to take some lead Responsibilities - Manage Borealis implementation projects: - Assess and understand clients’ business objectives - Identify and collect customer requirements, map their business processes - Identify the best solutions to integrate their business processes into the Boréalis software - Organize and conduct meetings and work sessions with clients: produce agendas, dispatch activities and monitor their progress, customize project documentation - Formalize project information in the various onboarding documents - Configure the software in accordance with the identified requirements - In case of imports, manipulate and organize data, prepare imports - Maintain project statuses, to reflect implementation status at all times, and keep managers and clients informed - Identify risks and issues around projects, implement mitigation solutions - Identify and integrate innovative, solution-oriented approaches to: - Suggest sound workarounds tailored to client contexts to meet service levels agreed upon with clients - Maintain implementation projects progress on budget and on time - Develop and maintain a relationship of trust between customers and Boréalis - Engage with clients on topics that will help Boréalis "grow its roots" - Develop an in-depth understanding of Borealis over time - Help develop and maintain a continuous improvement approach to everyday issues Qualifications - Diploma in IT, Communication, Management or Administration - Experience of at least 3 years in a relevant area - Good understanding of corporate social responsibility challenges is a plus - Experience in Project and/or Account management, if possible with large corporations - International experience or Mining / Oil/Gas experience or SAAS experience will be considered as an asset - Fluent in English - Very good communication skills, client-oriented profile - Adaptable: available to work atypical working hours, ready to work with foreign languages teams

• You analyze the entire buyer funnel - from traffic and awareness through conversion, retention, and LTV. This includes cohort analyses, segmentations, and customer journey views that give the Growth team a precise picture of demand development • You evaluate marketing activities across all channels - brand, paid, CRM, PR, social, and SEO - and assess channel efficiency based on ROAS and incrementality measurement • You work closely with controlling. You maintain and provide commentary on plan figures, develop scenario analyses on demand changes, and actively shape budget allocation • You sit in the BI team. Your closest interfaces are: Growth & Marketing (primary stakeholder), Controlling (co-pilot for planning and budgeting), Senior Leadership (recipient of your insights) • You don't wait for briefings - you independently identify efficiency and growth opportunities, develop concrete recommendations, and bring them to discussions with marketing and senior leadership.

Role Description The project involves developing a next-generation property management and operations platform used by multiple stakeholders across a large organisation. It brings together several interconnected applications, including tenant, manager, and integrator portals, built on a unified architecture to streamline workflows, automate data exchange, and enhance visibility across business processes. The platform is being modernised from the ground up, transitioning legacy systems into a modular .NET-based architecture hosted in the Azure Cloud. It features API-driven communication, enhanced data integrity, and real-time synchronisation between services. Key objectives include improving system scalability, maintainability, and user experience, while implementing test automation, CI/CD pipelines, and observability tools to ensure consistent quality across environments. The team follows Agile delivery practices, working closely across backend, frontend, QA, DevOps, and product disciplines to deliver a secure, efficient, and future-ready enterprise solution. Qualifications - Excellent written and spoken English (near-native or native level). - 5+ years as a Business Analyst on software delivery engagements (B2B / SaaS or enterprise platforms preferred). - Proactive and organized. - Strong requirements and ticket quality. - Hands-on ClickUp (or similar). - Comfortable using Cursor (or comparable AI-assisted tools). - Experience turning delivery status into client-ready updates. - Works well as the Project Lead’s close delivery partner. - Experience working with engineering, QA, and DevOps in a release-oriented environment. - Reliable and professional in a remote team. - Integrity in reporting. - Product Owner–style backlog ownership. Requirements - Experience on dual-track programs (live product support plus modernization in parallel). - Familiarity with API / integration projects and QA/release gates. - Exposure to fintech, payments, or operations-heavy B2B platforms. - Comfort preparing delivery metrics for leadership. - Experience supporting client demos or deliverables reviews. Responsibilities - Own the BA workstream end to end with minimal oversight. - Lead product discovery and brainstorming with the client. - Own client understanding of the product and platform on this engagement. - Partner with the Project Lead as a high-performing peer. - Lead client reporting and presentations. - Maintain backlog and ticket quality in ClickUp. - Push back when needed, professionally and with evidence. - Translate technical delivery into plain-language business outcomes. - Support release-oriented delivery with engineering, QA, and DevOps. - Know how to prepare for client reviews and demos. - Use Cursor to move faster on drafts. - Anticipate gaps and risks early. - Stay highly responsive and reliable in a remote team.