Role Description The project involves developing a next-generation property management and operations platform used by multiple stakeholders across a large organisation. It brings together several interconnected applications, including tenant, manager, and integrator portals, built on a unified architecture to streamline workflows, automate data exchange, and enhance visibility across business processes. The platform is being modernised from the ground up, transitioning legacy systems into a modular .NET-based architecture hosted in the Azure Cloud. It features API-driven communication, enhanced data integrity, and real-time synchronisation between services. Key objectives include improving system scalability, maintainability, and user experience, while implementing test automation, CI/CD pipelines, and observability tools to ensure consistent quality across environments. The team follows Agile delivery practices, working closely across backend, frontend, QA, DevOps, and product disciplines to deliver a secure, efficient, and future-ready enterprise solution. Qualifications - Excellent written and spoken English (near-native or native level). - 5+ years as a Business Analyst on software delivery engagements (B2B / SaaS or enterprise platforms preferred). - Proactive and organized. - Strong requirements and ticket quality. - Hands-on ClickUp (or similar). - Comfortable using Cursor (or comparable AI-assisted tools). - Experience turning delivery status into client-ready updates. - Works well as the Project Lead’s close delivery partner. - Experience working with engineering, QA, and DevOps in a release-oriented environment. - Reliable and professional in a remote team. - Integrity in reporting. - Product Owner–style backlog ownership. Requirements - Experience on dual-track programs (live product support plus modernization in parallel). - Familiarity with API / integration projects and QA/release gates. - Exposure to fintech, payments, or operations-heavy B2B platforms. - Comfort preparing delivery metrics for leadership. - Experience supporting client demos or deliverables reviews. Responsibilities - Own the BA workstream end to end with minimal oversight. - Lead product discovery and brainstorming with the client. - Own client understanding of the product and platform on this engagement. - Partner with the Project Lead as a high-performing peer. - Lead client reporting and presentations. - Maintain backlog and ticket quality in ClickUp. - Push back when needed, professionally and with evidence. - Translate technical delivery into plain-language business outcomes. - Support release-oriented delivery with engineering, QA, and DevOps. - Know how to prepare for client reviews and demos. - Use Cursor to move faster on drafts. - Anticipate gaps and risks early. - Stay highly responsive and reliable in a remote team.

Role Description This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization’s Configuration Management Database (CMDB) within the ServiceNow platform. Operating within the IT Asset Management function, this role is central to maintaining an authoritative source of context for all Configuration Items (CIs) across the organizations IT estate, spanning on-premise infrastructure, cloud platforms, and End User Devices. The primary function of this role will be to support the end-to-end quality of CMDB data through the governance structure of CMDB Health, CI reconciliation and data certifications. Responsibilities - Work with the team to continuously drive high standards in the data quality of our CMDB using CMDB Health, CI Reconciliation and CMDB Data Certification. - Work with junior staff to determine root cause analysis of data issues detected and ensure timely closure of tickets. Facilitate meetings with key stakeholders for support in data remediation. - Maintain all the team’s documentation and ensure it is maintained for accuracy, enhancements and annual reviews. Familiar with Playbooks, Runbooks, Standard Operating Procedures, Standards, Job Aid, and Knowledge Articles. - Participate in project and agile meetings supporting the designs of Configuration Management processes and tool usage to ensure the accuracy and completeness of the CMDB. Work within the Agile framework, including participating in sprint planning, backlog grooming, UAT and retrospectives. - Design, develop, and produce CMDB reports and dashboards using Platform Analytics and CMDB Query Builder. Ability to create new KPIs and knowledge of other ServiceNow tools for analysis. - Provide weekly and monthly reporting, in addition to facilitating monthly data quality working group sessions. - Support the team’s operating procedures for auditing the CMDB and identify opportunities for improvement. - Execute our Data Certification readiness playbook in preparation for semi-annual data certifications. - Support monthly compliance reviews and annual internal audit reviews of procedures and audit evidence collections. Qualifications - Minimum Qualifications: Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting. - Preferred Qualifications: Minimum of 3 years relevant experience with the CMDB and the CSDM framework. - Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards. - ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes. - Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support. - Knowledge of Agile and SDLC delivery methods. - Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives. - Strong communication skills with ability to interact with technical and business stakeholders. - ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus. - Working experience with ServiceNow Process Automation a plus. Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .

Role Description As a Senior Business Analyst - Marketing & Demand, you'll be part of the Business Intelligence team and the central point of contact for the entire demand side of our global marketplace. You create transparency around buyer behavior, funnel performance, and the effectiveness of our marketing investments, translating complex data signals into clear, actionable recommendations with real business impact. You work closely with Growth Senior Leadership and you're not just a numbers supplier, but a sparring partner on equal footing: you defend your assessments with data-driven conviction - even when they're uncomfortable. What you can expect - Demand Analytics: Analyze the entire buyer funnel - from traffic and awareness through conversion, retention, and LTV, including cohort analyses, segmentations, and customer journey views. - Marketing Performance & Attribution: Evaluate marketing activities across all channels - brand, paid, CRM, PR, social, and SEO, assessing channel efficiency based on ROAS and incrementality measurement. - Planning, Scenarios & Budget Management: Work closely with controlling, maintain and provide commentary on plan figures, develop scenario analyses on demand changes, and actively shape budget allocation. - Your Environment: Sit in the BI team with closest interfaces being Growth & Marketing (primary stakeholder), Controlling (co-pilot for planning and budgeting), and Senior Leadership (recipient of your insights). - Proactive Growth Impulses: Independently identify efficiency and growth opportunities, develop concrete recommendations, and bring them to discussions with marketing and senior leadership. Qualifications - At least six years of experience in marketing analytics, growth analytics, or a comparable analytical role - ideally in a marketplace or e-commerce environment. - Deep understanding of relevant marketing and profitability metrics: ROAS, CAC, LTV, payback period. - Strong understanding of attribution logic (including last non-direct and data-driven approaches) and incrementality measurement. - Broad understanding of common marketing channels and their mechanisms - particularly SEO, SEM, and conversion funnels. - Ability to translate complex analyses into clear storylines and precise recommendations. - Very strong SQL skills; experience with modern data stacks (e.g., Snowflake, dbt, AppsFlyer, or comparable tools) is a plus. Benefits - Permanent employment contracts. - 30 days of vacation per year. - Free meals provided daily at HQ in Karlsruhe. - Additional day off on December 24th and 31st. - Work abroad for up to 20 days per year. - Diversity@Chrono24: We believe in the power of diversity and embrace it as our strength. Company Description JOIN US NOW! We stand for a dynamic company culture with flat hierarchies and strong team spirit. We are growing fast—and love pushing beyond our limits. By actively shaping our future, we create an inspiring and attractive work environment. Do you want to be part of it? Then apply now and become a valuable member of our team in a company that keeps growing—with you!

• Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification. • Lead client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user. • Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams. • Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle. • Manage extensive and in depth analytical reporting of product performance, utilising tools such as Thoughtspot. • Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting. • Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation. • Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation. • Collaborate within agile delivery teams to manage priorities, risks, and dependencies. • Drive continuous improvement by monitoring live solutions and enhancing performance through iteration.