Role Description We are currently looking for a Business Analyst that will work closely with our Projects Director and the Account Directors. (S)He is responsible for the implementation of Borealis software for our clients. We are looking for people who: - Find creative problem-solving fulfilling and challenging - Are self-motivated and eager to learn - Thrive in a dynamic & collaborative environment and are comfortable with ambiguity - Have a clear, professional and informative communication style - Are interested in building technical skills and learning about SAAS, KPI’s and more - Are creative, organised and not scared to take some lead Responsibilities - Manage Borealis implementation projects: - Assess and understand clients’ business objectives - Identify and collect customer requirements, map their business processes - Identify the best solutions to integrate their business processes into the Boréalis software - Organize and conduct meetings and work sessions with clients: produce agendas, dispatch activities and monitor their progress, customize project documentation - Formalize project information in the various onboarding documents - Configure the software in accordance with the identified requirements - In case of imports, manipulate and organize data, prepare imports - Maintain project statuses, to reflect implementation status at all times, and keep managers and clients informed - Identify risks and issues around projects, implement mitigation solutions - Identify and integrate innovative, solution-oriented approaches to: - Suggest sound workarounds tailored to client contexts to meet service levels agreed upon with clients - Maintain implementation projects progress on budget and on time - Develop and maintain a relationship of trust between customers and Boréalis - Engage with clients on topics that will help Boréalis "grow its roots" - Develop an in-depth understanding of Borealis over time - Help develop and maintain a continuous improvement approach to everyday issues Qualifications - Diploma in IT, Communication, Management or Administration - Experience of at least 3 years in a relevant area - Good understanding of corporate social responsibility challenges is a plus - Experience in Project and/or Account management, if possible with large corporations - International experience or Mining / Oil/Gas experience or SAAS experience will be considered as an asset - Fluent in English - Very good communication skills, client-oriented profile - Adaptable: available to work atypical working hours, ready to work with foreign languages teams

• You analyze the entire buyer funnel - from traffic and awareness through conversion, retention, and LTV. This includes cohort analyses, segmentations, and customer journey views that give the Growth team a precise picture of demand development • You evaluate marketing activities across all channels - brand, paid, CRM, PR, social, and SEO - and assess channel efficiency based on ROAS and incrementality measurement • You work closely with controlling. You maintain and provide commentary on plan figures, develop scenario analyses on demand changes, and actively shape budget allocation • You sit in the BI team. Your closest interfaces are: Growth & Marketing (primary stakeholder), Controlling (co-pilot for planning and budgeting), Senior Leadership (recipient of your insights) • You don't wait for briefings - you independently identify efficiency and growth opportunities, develop concrete recommendations, and bring them to discussions with marketing and senior leadership.

Role Description The project involves developing a next-generation property management and operations platform used by multiple stakeholders across a large organisation. It brings together several interconnected applications, including tenant, manager, and integrator portals, built on a unified architecture to streamline workflows, automate data exchange, and enhance visibility across business processes. The platform is being modernised from the ground up, transitioning legacy systems into a modular .NET-based architecture hosted in the Azure Cloud. It features API-driven communication, enhanced data integrity, and real-time synchronisation between services. Key objectives include improving system scalability, maintainability, and user experience, while implementing test automation, CI/CD pipelines, and observability tools to ensure consistent quality across environments. The team follows Agile delivery practices, working closely across backend, frontend, QA, DevOps, and product disciplines to deliver a secure, efficient, and future-ready enterprise solution. Qualifications - Excellent written and spoken English (near-native or native level). - 5+ years as a Business Analyst on software delivery engagements (B2B / SaaS or enterprise platforms preferred). - Proactive and organized. - Strong requirements and ticket quality. - Hands-on ClickUp (or similar). - Comfortable using Cursor (or comparable AI-assisted tools). - Experience turning delivery status into client-ready updates. - Works well as the Project Lead’s close delivery partner. - Experience working with engineering, QA, and DevOps in a release-oriented environment. - Reliable and professional in a remote team. - Integrity in reporting. - Product Owner–style backlog ownership. Requirements - Experience on dual-track programs (live product support plus modernization in parallel). - Familiarity with API / integration projects and QA/release gates. - Exposure to fintech, payments, or operations-heavy B2B platforms. - Comfort preparing delivery metrics for leadership. - Experience supporting client demos or deliverables reviews. Responsibilities - Own the BA workstream end to end with minimal oversight. - Lead product discovery and brainstorming with the client. - Own client understanding of the product and platform on this engagement. - Partner with the Project Lead as a high-performing peer. - Lead client reporting and presentations. - Maintain backlog and ticket quality in ClickUp. - Push back when needed, professionally and with evidence. - Translate technical delivery into plain-language business outcomes. - Support release-oriented delivery with engineering, QA, and DevOps. - Know how to prepare for client reviews and demos. - Use Cursor to move faster on drafts. - Anticipate gaps and risks early. - Stay highly responsive and reliable in a remote team.

Role Description This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. The Senior CMDB Analyst is a senior-level subject matter expert supporting the integrity, health and governance of the organization’s Configuration Management Database (CMDB) within the ServiceNow platform. Operating within the IT Asset Management function, this role is central to maintaining an authoritative source of context for all Configuration Items (CIs) across the organizations IT estate, spanning on-premise infrastructure, cloud platforms, and End User Devices. The primary function of this role will be to support the end-to-end quality of CMDB data through the governance structure of CMDB Health, CI reconciliation and data certifications. Responsibilities - Work with the team to continuously drive high standards in the data quality of our CMDB using CMDB Health, CI Reconciliation and CMDB Data Certification. - Work with junior staff to determine root cause analysis of data issues detected and ensure timely closure of tickets. Facilitate meetings with key stakeholders for support in data remediation. - Maintain all the team’s documentation and ensure it is maintained for accuracy, enhancements and annual reviews. Familiar with Playbooks, Runbooks, Standard Operating Procedures, Standards, Job Aid, and Knowledge Articles. - Participate in project and agile meetings supporting the designs of Configuration Management processes and tool usage to ensure the accuracy and completeness of the CMDB. Work within the Agile framework, including participating in sprint planning, backlog grooming, UAT and retrospectives. - Design, develop, and produce CMDB reports and dashboards using Platform Analytics and CMDB Query Builder. Ability to create new KPIs and knowledge of other ServiceNow tools for analysis. - Provide weekly and monthly reporting, in addition to facilitating monthly data quality working group sessions. - Support the team’s operating procedures for auditing the CMDB and identify opportunities for improvement. - Execute our Data Certification readiness playbook in preparation for semi-annual data certifications. - Support monthly compliance reviews and annual internal audit reviews of procedures and audit evidence collections. Qualifications - Minimum Qualifications: Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting. - Preferred Qualifications: Minimum of 3 years relevant experience with the CMDB and the CSDM framework. - Must demonstrate strong ability to perform advanced data analysis, reporting and creating dashboards. - ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and application of concepts with expertise in Configuration Management and working knowledge of ITAM and ITSM processes. - Hands-on experience with CMDB Workspace, CMDB Health, IRE and CMDB Data Certification. Ability to recommend design specifications and support. - Knowledge of Agile and SDLC delivery methods. - Ability to demonstrate critical thinking to perform root cause analysis, break/fix remediation, and recommend improvement initiatives. - Strong communication skills with ability to interact with technical and business stakeholders. - ServiceNow Certifications for CSA or in CMDB, CMDB Health, Platform Analytics a plus. - Working experience with ServiceNow Process Automation a plus. Benefits - Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. - More information can be found at https://jobs.firstcitizens.com/benefits .