TPx

Role Description The IT Project Manager is responsible for planning, leading, and successfully delivering medium-to-large technology projects that support the company's organizational strategy, functional needs, and the IT department's operational outcomes. This role manages the full project lifecycle, including: - Demand intake - Business case scoping - Requirements - Delivery execution - Change management - Communication and stakeholder management - Stabilization The IT Project Manager partners closely with business unit owners, IT leadership, technical architects, and operational stakeholders to translate business needs into executable roadmaps that deliver value and drive accountability throughout execution. Qualifications - Bachelor's degree in Information Systems, Computer Science, Business Administration, or equivalent experience - 3--5+ years of experience managing IT projects - Demonstrated experience delivering technology projects involving systems integrations, SaaS applications, infrastructure, or enterprise platforms - Proficiency in project management methodologies (Waterfall, Agile, or hybrid environments) - Competence with project management tools (e.g., Jira, MS Project, Smartsheet, Asana, Azure DevOps, or equivalent) - Experience with vendor coordination and cross-functional delivery teams Requirements - Lead end-to-end delivery of concurrent IT projects across core systems, infrastructure, security, and application domains - Independently evaluate scope, timeline, budgets, risks, issues, balancing competing business priorities, assessing project impacts, and dependencies with structured project controls - Independently develop detailed project plans, work breakdown structures, schedules, and resource plans - Lead project governance by considering risks, business impacts, costs, and strategic alignment and making recommendations to stakeholders regarding project direction - Drive clear and consistent communication (written, verbal, visual) with IT leadership, business sponsors, and cross-functional teams - Lead steering committees, sponsor touchpoints, and status reporting - Partner with Change Management and Training functions for user adoption and enablement - Independently evaluate project requests, assess business value, organizational impact, technical feasibility, and resource requirements, and make recommendations regarding project prioritization and initiation - Evaluate and ensure project alignment with organizational objectives, enterprise architecture, operational readiness, regulatory requirements, and strategic priorities, recommending adjustments where appropriate - Independently identify, evaluate, prioritize, and develop mitigation strategies for significant project risks affecting operational continuity, budgets, timelines, security, and customer experience - Evaluate competing organizational priorities and recommend allocation of project resources across multiple concurrent initiatives - Exercise discretion and independent judgment in balancing project constraints, evaluating alternatives, resolving complex project issues, and making recommendations that significantly influence project success and organizational objectives - Advise leadership regarding project prioritization, investment decisions, implementation strategies, and organizational readiness Benefits - Maintain documentation, decision logs, project plans and burndowns, change logs, and post-mortems - Contribute to portfolio reporting and transparency for leadership visibility - Coordinate work across internal resources and external partners - Manage statements of work, deliverables, acceptance criteria, and handoff to the business - Ensure projects transition smoothly into production operations and support structures - Contribute to stabilization, hypercare, and lessons learned to improve IT organizational maturity - Perform other duties as assigned Company Description TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.

Role Description The Senior Data Engineer will work as a member of the Enterprise Data and Analytics team to support leadership, Operations, Product, Sales, HR, Finance, Legal, and Marketing teams with enterprise data, analytics, and insights. The ideal candidate is experienced in analyzing data, designing and maintaining scalable, high-performance data warehouses, calculating analytics, and creating effective visualizations of metrics. This role requires strong experience across a variety of data architectures, data modeling techniques, data analysis methods, data tools, and data visualization techniques, as well as a proven ability to solve business problems through data-based solutions. The successful candidate must be comfortable working with a wide range of stakeholders and functional teams. Essential Duties and Responsibilities - Directly evaluates, design and maintain centralized enterprise data warehouses, data lakes, and analytics using industry-standard architecture principles and design patterns. - Employ data warehousing best practices to design scalable data models and high-performance processes. - Evaluates and implements efficient methods and tools to extract, transform, and load data from various sources. - Leverage suitable algorithms, statistical methods, and libraries to compute analytics, train data sets, and produce predictive analytics. - Use various optimization techniques to tune data structures and processes for best runtimes to maintain near real-time data refresh. - Create dashboards and reports for data visualization using industry-standard tools and techniques. - Develop readable, clear, easy-to-maintain code, test suites, and baseline results. - Document and communicate analysis, design, development, testing activities, and results effectively. - Participate in and contribute to peer review processes with team members to raise the quality and productivity of the team. - Develop tools and processes to proactively monitor and analyze data quality, data consistency, and performance. - Evaluate and create benchmarks on new technologies, tools, and techniques. - Work with stakeholders throughout the organization to gather requirements and identify opportunities for leveraging data to drive business solutions. Other Responsibilities - Build Relationships: Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization. - Communicate Effectively: Speak, listen, and write in a clear and thorough manner using appropriate and effective communication tools and techniques. - Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. - Make Decisions: Assess situations to determine importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization. - Organize: Set priorities, develop a work schedule, monitor progress toward goals, and track details, data, information, and activities. - Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem. Qualifications - Bachelor's degree in Computer Science, related field, or equivalent experience. - 10+ years of IT and software development experience with broad exposure to various technical environments and business segments. - 10+ years of experience in database technologies such as MS SQL Server, Oracle, MS Fabric, and Snowflake. - 5+ years of experience creating effective, user-friendly data visualizations using tools such as Power BI, Tableau, OBIEE, or equivalent. - Strong design and problem-solving skills with an emphasis on data warehouse, data quality, and analytics. - Proficiency in data architecture, data model design, procedures, and data quality. - Experience using statistical methods (distributions, regression, etc.) and libraries such as Python to manipulate data and draw insights from large data sets. - Excellent written and verbal communication skills for collaboration and documentation. Other Qualifications - Intrinsically motivated to learn and master new technologies and techniques to grow professionally. Company Description TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process. #LI-Remote Req: #26-0081

Role Description The Inside Sales Representative is responsible for qualifying inbound leads and generating outbound pipeline within the Mid-Market and SMB segments. This role owns the full sales cycle for assigned opportunities and supports new logo acquisition and early account expansion, primarily through remote engagement. Following the first year of ownership, accounts transition to the Commercial Account Executive team for ongoing management. Essential Duties and Responsibilities - Own inbound lead management for Mid-Market and SMB direct segments, as well as outbound prospecting into Mid-Market accounts. - Qualify inbound leads, create opportunities in CRM, and advance prospects through the sales pipeline. - Conduct outbound prospecting activities to generate additional pipeline within assigned segments. - Run the full opportunity lifecycle, including discovery, solution positioning, quoting, proposal development, negotiation, and close. - Collaborate with Solution Architects and Overlay teams to design fit-for-purpose solutions and quantify expected outcomes. - Deliver a strong customer buying experience while closing profitable deals. - Maintain accurate and up-to-date CRM data, including pipeline, forecasts, and detailed opportunity notes. - Provide clear and concise opportunity handoff documentation to the appropriate Account Management after close. Other Responsibilities - Own new logo motion for inbound and outbound Mid-Market accounts and inbound SMB accounts. - Route larger or more complex inbound opportunities to the appropriate Business Development Executive as needed. - Transition account ownership to the appropriate Commercial Account Executive after the first year. - Partner with implementation and support teams to support successful onboarding and early customer success. - Stay informed on product offerings, value messaging, and competitive positioning. Qualifications - Bachelor's degree in Business, Communications, Marketing, or related field preferred; equivalent experience acceptable. - 2 years of experience in inside sales, lead qualification, or B2B customer engagement roles. - Experience working with high-volume inbound leads and outbound prospecting in a sales environment. - Professional experience within the Managed Service Provider (MSP) industry is required. - Strong qualification, discovery, and closing skills. - Ability to manage multiple opportunities simultaneously with strong organization. - Strong communication skills (written and verbal). Preferred Qualifications - Experience in Mid-Market and/or SMB sales environments. - Experience with both inbound and outbound prospecting motions. - Prior telecom, technology, SaaS, or managed services experience preferred but not required. - Familiarity with structured sales processes and playbooks. - Strong experience with CRM tools (Salesforce preferred). Company Description TPx is an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process. #LI-Remote Req: #26-0061

Role Description The Commercial Account Executive (Mid-Market) is a strategic, revenue-generating individual contributor responsible for driving expansion, retention, and long-term customer growth across an assigned portfolio of mid-market accounts. - Exercises independent judgment in developing account strategies, identifying business opportunities, structuring commercial approaches, and managing customer relationships. - Regularly engages customers and key decision-makers through in-person meetings, business reviews, and field-based sales activities to drive customer retention and revenue growth. - Independently influences purchasing decisions, conducts commercial negotiations, and secures customer commitments through consultative, relationship-driven sales interactions conducted both remotely and at customer locations. Qualifications - Bachelor's degree in Business, Communications, Marketing, or related field preferred; equivalent experience considered. - 3--5+ years of experience independently managing customer relationships, revenue opportunities, and commercial sales strategies within a B2B environment. - Professional experience within the Managed Service Provider (MSP) industry is required. - Prior experience in managed services provider (MSP) industry, telecom, SaaS, or technology preferred. Requirements - Experience in mid-market account management. - Strong experience with CRM tools (Salesforce preferred). - Demonstrated experience leading consultative, solution-based sales engagements involving customer relationship development, commercial negotiations, and field-based selling activities. - Ability and willingness to travel up to 50% of the time to support customer engagement, strategic account meetings, and business development activities. Benefits - TPx is an Equal Opportunity / Affirmative Action employer. - Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. - We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.

Role Description The IT Operations Analyst is a dual-discipline function within the IT Business Management Office, designed to bring analytical rigor to both business operations and IT financial management. This role sits at the intersection of how IT runs and how IT spends, ensuring that the data, metrics, and financial intelligence needed to lead the IT organization are consistently produced, interpreted, and acted upon. The IT Operations Analyst drives data-driven insights and analysis that directly inform operational decision-making across IT operations and financial management. - Drive the maturity of IT's operations by identifying, investigating, and addressing IT operational bottlenecks and inefficiencies. - Guide IT leadership and IT PMO on executing systems changes and process improvements that drive IT toward being a strategic business partner, reduce manual effort, enable scalability, and strengthen IT workflows and spending. - Develop and nurture the evolution of IT's financial operations and intelligence through implementation of policies and processes. - Manage finance operational lifecycles for IT expenses, reporting, and the IT renewal calendar. - Lead IT leadership through upcoming renewals, armed with contract value, purpose of vendor/service, and a recommended action (renew, renegotiate, evaluate alternatives, or eliminate) through ownership of the renewal calendar. - Ensure all commitments and actuals are current, accurately categorized, and reconciled against the IT budget and advise leadership on how spending compares to budget to proactively surface imbalances. - Address asset underutilization, ensure asset/license utilization and headcount are known, and account for impacts to budget. - Oversee PO lifecycle from initiation through approval and payment confirmation, communicating with all relevant stakeholders throughout the process and maintaining understanding of contract terms. - Provide operational and financial guidance that materially influences IT leadership decisions regarding vendor investments, technology lifecycle planning, operational prioritization, and budget allocation. - Analyze IT operational and financial performance trends and develop strategic recommendations for IT leadership regarding budget optimization, vendor rationalization, operational scalability, and resource allocation. - Conduct ad-hoc investigation and business case modeling to inform leadership on financial performance and advise on sound decision-making. - Identify spending variances, covering actuals versus budget; perform and communicate root-cause analysis along with mitigation and next-step recommendations to leadership. Qualifications - 5+ years of experience in IT operations, business operations, or financial analysis, with demonstrated ability to exercise independent judgment in ambiguous or complex situations. - Proven experience advising on financial or operational decisions, including developing recommendations that materially influence resource allocation, vendor strategy, or budget outcomes. - Experience independently analyzing financial or operational data to identify trends, variances, and risks to translating findings into actionable guidance for senior stakeholders. - Demonstrated ability to manage competing priorities and multi-stakeholder processes with minimal supervision, making sound decisions on prioritization and escalation. - Experience owning a financial or operational function end-to-end, including cross-functional coordination and accountability for outcomes. - Strong written and verbal communication skills, with experience presenting analysis and recommendations to leadership audiences. Requirements - Experience in an IT, technology, or SaaS operating environment. - Experience with ITSM process operations: incident management, change management, or problem management. - Knowledge of or active interest in ITIL, Gartner I&O Maturity Model, or Technology Business Management (TBM) frameworks. - Experience supporting or building QBR or MBR financial and operational packages. - Experience with IT cost structures: licensing, infrastructure spend, hardware refresh, OpEx vs. CapEx. Company Description TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process. #LI-Remote Req: #26-0070

Role Description The Manager of Inside Sales works closely with the VP of SMB & Inside Sales, Marketing, Regional Sales Directors, Channel Sales Director and Sales Teams to define and implement the strategies, direction and programs for all TPx Products. The role is also responsible for managing the team's career development, training and recruitment needs working with the wider group to discover and nurture talent within the organization. The position requires frequent travel, substantial direct contact with senior management and executives within assigned accounts, and the ability to build and leverage strong interpersonal business relations within TPx Communications and the customer organizations. Additionally, individuals in this role will be responsible for qualifying new leads and building strategic account plans. Qualifications - Bachelor of Commerce, Business or related discipline, MBA strongly desired. - 10+ years professional sales, sales management and account management experience in Telecom, Communications and Digital Identity Management industry. - 5+ years' leading/managing teams; experience managing remote teams a strong asset, including some experience leading technical pre-sales teams. - Demonstrated capability in defining sales strategies and architecting technical solutions for subscriber management and/or OSS/BSS transformation projects. - Excellent track record of communication, presentation and influencing at the CxO level. - Must be competitive with proven experience in running long, complex B2B sales cycle processes for large companies with a proven track record of closing large complex deals. - Proven inside sales success in strategic account management. Requirements - Coachable and intellectually curious. - Team player who knows how to work across the organization. - Persistent salesperson with a sense of urgency. - Excellent presentation, white-boarding, and negotiation skills including good listening, probing, and qualification abilities. - Experience executing insight selling methodologies. - Strategic thinking with a global orientation, strong problem-solving and analytical skills, and the ability to execute in complex situations at the tactical level. - Strong written and verbal communication and presentation skills; ability to gain the respect of and influence management, board members, customers, and colleagues at all levels. - Understanding of the dynamics of high-growth companies, the ability to work effectively in a demanding, challenging and rapidly changing environment. Benefits - Work computer, including word-processing, database and spreadsheet programs. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Frequently required to sit and talk or hear. - Occasionally required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. - Must occasionally lift and/or move up to 25 pounds. - Specific vision abilities required include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Selection Guidelines Formal application, rating of education and experience; oral interviews and reference check; job related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. #LI-Remote Req: #26-0066

Role Description The Business Analyst of AI & Automation is a key member of the technology and digital transformation team, serving as a strategic partner to business stakeholders, with responsibilities to identify, define, and prioritize opportunities for automation, AI-driven decisioning, and intelligent workflows across the enterprise. This role works at the intersection of business strategy, process optimization, data, and emerging technologies. The Business Analyst will translate business problems and operational inefficiencies into clear functional requirements and solution designs to be implemented across a variety of platforms, including: - Automation tools (RPA, workflow orchestration) - AI/ML solutions - Copilots/assistants - Analytics platforms - Integrated enterprise systems Success in this role requires: - Strong business acumen - Technical fluency (not platform-specific) - Excellent communication skills - The ability to influence across functions The ideal candidate can: - Translate ambiguity into recommended courses of action, solution frameworks, and implementation roadmaps - Guide stakeholders toward pragmatic automation and AI use cases - Ensure solutions deliver measurable business value while remaining scalable, governed, and ethically sound This role operates with a high degree of autonomy, regularly exercising discretion and independent judgment on significant matters. Qualifications - BA/BS in Information Systems, Computer Science, Business, Engineering, or equivalent experience - Proven experience as a Business Analyst supporting automation, AI, data-driven, or complex enterprise technology initiatives - Strong understanding of business processes, operating models, and how technology enables measurable outcomes - Demonstrated ability to balance strategic thinking with practical, execution-focused delivery - Comfortable working in environments with evolving requirements and emerging technologies - Highly self-motivated, adaptable, and capable of managing multiple initiatives simultaneously without sacrificing quality - Exceptional written and verbal communication skills across technical and non-technical audiences - Ability to advise and translate complex automation or AI concepts into actionable business recommendations at an executive level - Skilled at facilitating alignment among diverse stakeholders with competing priorities - Strong collaboration skills with product managers, architects, engineers, data teams, and external partners - Ability to decompose complex topics into consumable components that drive clarity and momentum Requirements - Elicit, analyze, and document business, functional, non-functional, and data requirements for automation and AI initiatives - Translate business needs into clear solution specifications for: - Process automation (RPA, workflow, orchestration) - AI-assisted workflows and decision support - Predictive, generative, or rules-based capabilities - Data ingestion, enrichment, and outputs - Develop epics, features, user stories, and acceptance criteria using agile methodologies - Provide strategic input to architects, engineers, data scientists, and vendors to ensure solutions meet business intent without unnecessary complexity - Assess and redesign business processes to ensure they are automation-ready before technology implementation - Identify change management needs, risks, and dependencies to minimize disruption to business operations - Support stakeholders in understanding how AI and automation will change roles, workflows, and decision-making - Oversee and provide guidance across multiple concurrent initiatives using agile, hybrid, or iterative delivery models - Direct and assess solution configuration, validation, and testing in collaboration with delivery teams - Lead User Acceptance Testing (UAT), ensuring outcomes align with documented business objectives - Assist with go-live readiness, training materials, and adoption plans - Collaborate with security, legal, compliance, and data teams to ensure AI and automation solutions comply with internal policies and external regulations - Ensure responsible AI practices, including transparency, bias awareness, and explainability where applicable - Define, establish, and track KPIs to measure automation and AI value realization post-implementation - Continuously identify opportunities to optimize or expand deployed solutions Benefits - Stay current with trends, best practices, and emerging capabilities in AI, automation, and intelligent workflow technologies - Evaluate new tools and approaches objectively, independent of vendor or platform bias - Proactively identify opportunities to improve existing automations and AI-driven processes Company Description TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process. #LI-Remote Req: #26-0072

Role Description The Commercial Account Executive (Mid-Market) is a strategic, revenue-generating individual contributor responsible for driving expansion, retention, and long-term customer growth across an assigned portfolio of mid-market accounts. The role exercises independent judgment in developing account strategies, identifying business opportunities, structuring commercial approaches, and managing customer relationships. - Engages customers and key decision-makers through in-person meetings, business reviews, and field-based sales activities to drive customer retention and revenue growth. - Independently influences purchasing decisions, conducts commercial negotiations, and secures customer commitments through consultative, relationship-driven sales interactions. Essential Duties and Responsibilities - Develop and independently execute strategic growth plans for mid-market accounts by analyzing customer needs, stakeholder dynamics, and revenue opportunities across the portfolio. - Conduct regular in-person value checkpoints (SBRs), customer meetings, executive briefings, and onsite strategic account reviews to strengthen relationships, identify growth opportunities, and advance commercial objectives. - Independently manage customer-facing sales activities throughout the renewal and expansion lifecycle, including presenting proposals, negotiating commercial terms, and obtaining customer commitments. - Own expansion through cross-sell, upsell, and whitespace opportunities. - Engage Solutions Architects and overlays to design fit-for-purpose solutions and quantify outcomes. - Use insights from Service Managers on adoption, usage, and risk to trigger effective commercial responses. - Lead renewal strategy and commercial negotiations by applying business judgment to retention planning, pricing considerations, and customer-specific growth opportunities. Other Responsibilities - Assume account ownership after the first year from Business Development Executives, Inside Sales Representatives, and Channel Managers. - Hold primary commercial responsibility for expansion while Service Managers own account health and experience. - Independently evaluate customer needs, develop strategic business cases, and influence commercial decisions to support successful deal outcomes. - Apply independent judgment to improve and support scalable sales processes, customer engagement strategies, and revenue-driving initiatives. - Represent the organization in customer-facing meetings, industry events, and field-based business development activities to support long-term account growth and strategic partnership development. Qualifications - Bachelor’s degree in Business, Communications, Marketing, or related field preferred; equivalent experience considered. - 3–5+ years of experience independently managing customer relationships, revenue opportunities, and commercial sales strategies within a B2B environment. - Professional experience within the Managed Service Provider (MSP) industry is required. - Prior experience in managed services provider (MSP) industry, telecom, SaaS, or technology preferred. Preferred Qualifications - Experience in mid-market account management. - Strong experience with CRM tools (Salesforce preferred). - Demonstrated experience leading consultative, solution-based sales engagements involving customer relationship development, commercial negotiations, and field-based selling activities. - Ability and willingness to travel up to 50% of the time to support customer engagement, strategic account meetings, and business development activities. Equal Opportunity Statement TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process. #LI-Remote Req: #26-0071

Role Description The Director, Revenue Process Strategy & Systems is the strategic architect of TPx's commercial operating model, powering a high-performance go-to-market (GTM) engine. This role transforms how revenue teams operate by unifying strategy, process, data, and technology to drive scalable growth and deliver exceptional customer experiences. Responsible for designing, optimizing, and supporting data-driven, scalable sales processes and systems that fuel predictable revenue growth for our MSP business. - Owns sales workflows, CRM governance, and sales technology platforms. - Builds operational rigor and applies AI-driven insights to guide decision-making, process improvements, and performance measurement. Qualifications - Bachelor's degree in Business, Operations, or a related field. - Minimum 7 years of experience in sales operations, revenue operations, or sales process leadership. - Minimum 3 years of experience in an MSP, IT services, or recurring revenue technology environment. - Hands-on experience owning and optimizing CRM and sales technology platforms. - Demonstrated experience using data and analytics to drive process and performance improvements. - Proven success in designing and scaling new commercial operating models, beyond simply refining existing processes. Requirements - Strategic thinker with a systems-design mindset; capable of building future-state processes from the ground up. - Demonstrated ability to lead cross-functional transformation initiatives that integrate people, processes, and technology to drive measurable outcomes. - Proficient in CRM and go-to-market (GTM) platforms—Salesforce expertise preferred—with a strong grasp of how technology enables scalable revenue growth. - Familiarity with, or a strong interest in, AI and automation tools that enhance commercial process efficiency. - Exceptional communication and influencing skills; able to distill complex concepts into clear, actionable strategies. - Highly analytical and data-driven, with the ability to extract insights that support executive-level decision-making. - Self-starter with strong initiative, intellectual curiosity, and comfort navigating ambiguity. - Passionate about fostering alignment and clarity in dynamic, high-growth environments. - Customer-focused mindset with a commitment to delivering speed, value, and a superior experience. - Strong understanding of MSP sales cycles, recurring revenue models, and service-based contracts. Benefits - MBA or other relevant advanced degree is a plus. - Lean Six Sigma, CBPP, or BPM Certification. - AI in Business or Automation Strategy coursework/certification (a plus). - Experience implementing or managing AI-enabled sales tools or analytics platforms. - Familiarity with platforms such as ConnectWise, Autotask, HubSpot, Salesforce, Gong, Clari, or similar. - Experience supporting PE-backed growth, multi-location organizations, or M&A environments. - Background in revenue operations, sales enablement, or business intelligence.

Role Description The Salesforce Developer is responsible for designing, developing, and maintaining scalable, secure, and high-performing solutions on the Salesforce platform to support TPx's business operations. This role focuses exclusively on Salesforce application development, including custom code, integrations, data models, and platform automation that enable Sales, Service, and Marketing teams. Reporting to the Director of IT Solutions, the Salesforce Developer works closely with architects, administrators, business analysts, and cross-functional stakeholders to translate business requirements into well-designed Salesforce solutions that align with platform best practices and organizational standards. - Design, develop, and deploy custom Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and platform automation. - Build and maintain scalable data models, custom objects, fields, validation rules, and security configurations. - Develop and optimize Lightning experiences, including record pages, apps, and user interfaces. - Implement and maintain Salesforce automation such as Flows, approval processes, and orchestration logic. - Design and develop integrations between Salesforce and external systems using REST/SOAP APIs, middleware, and event-driven architectures. - Write, maintain, and optimize Apex triggers, classes, batch jobs, and scheduled processes following Salesforce best practices. - Collaborate with Salesforce Administrators and Architects to ensure solutions are performant, secure, and maintainable. - Participate in release planning, deployments, and post-release support activities. - Operate autonomously in a self-directed role, owning development tasks from design through deployment. - Proactively identify opportunities to improve platform performance, scalability, and maintainability. - Partner with business analysts and stakeholders to clarify requirements and recommend optimal Salesforce solutions. - Support data integrity, access controls, and role-based security across the Salesforce platform. - Assist in managing sandbox environments, deployment pipelines, and environment consistency. - Contribute to development standards, coding guidelines, and reusable components. - Support platform monitoring, troubleshooting, and incident resolution as needed. - Stay current with Salesforce releases, features, and best practices. Qualifications - Bachelor's degree in Computer Science, Software Engineering, or related field; or equivalent professional experience. - 3+ years of hands-on Salesforce development experience. - Strong proficiency in Apex, Lightning Web Components (LWC), and Salesforce declarative automation tools. - Proven experience developing secure, scalable Salesforce solutions in enterprise environments. - Demonstrated ability to work independently and drive development efforts with minimal supervision. - Experience working in Agile delivery environments. - Strong analytical, organizational, and problem-solving skills. - Excellent written and verbal communication skills. Requirements - Experience with Salesforce Sales Cloud, Service Cloud, and/or Marketing-related solutions. - Experience building integrations using REST/SOAP APIs and middleware platforms. - Familiarity with CI/CD pipelines and Salesforce deployment tools (e.g., GitHub, Azure DevOps, Gearset, Copado). - Working knowledge of SOQL and data management best practices. - Experience with Jira or similar tools for work tracking and issue management. - Salesforce Platform Developer I or II certification preferred. - Experience with Revenue Cloud, Communications Cloud, or CPQ a plus. Company Description TPx is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please let us know during the application process.