Requisition Number: 2362444 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Director of Technical Services provides strategic and operational leadership for the technical services function within Optum Enterprise Imaging. This role is accountable for the successful technical implementation, integration, and deployment of Enterprise Imaging solutions across complex, enterprise-scale customer environments. The Director leads teams of technical service managers, technical implementation engineers, and technical consultants responsible for infrastructure readiness, solution configuration, data migrations, integrations, and technical go live execution. This role ensures implementations are delivered predictably, securely, and in alignment with Optum's enterprise standards for quality, privacy, reliability, and compliance. The Director also establishes and operates a Global Technical Services Center of Excellence, defines Optum-standard technical delivery frameworks, and partners closely with Product, Engineering, Managed Services, Security, and Customer Success. Responsibility includes overall operational performance of technical services, including capacity, utilization, productivity, and financial outcomes. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Strategic & Technical Leadership - Define and execute the technical services strategy for Optum Enterprise Imaging, enabling scalable, high quality implementations across large and complex healthcare organizations - Establish Optum-standard technical delivery methodologies, reference architectures, and implementation frameworks across imaging solutions - Partner with Optum Product Management and Engineering to ensure customer technical requirements, deployment patterns, and integration needs inform product roadmaps and platform evolution - Drive modernization of technical delivery through automation, standardization, and repeatable service models aligned with Optum enterprise practices - Ensure all implementations comply with Optum, UnitedHealth Group, and regulatory standards for security, privacy, availability, and performance - Technical Services Delivery & Implementation - Oversee end to end technical delivery including architecture design, deployment planning, system configuration, integrations, upgrades, and migrations - Lead execution of complex implementations involving enterprise PACS, VNA, imaging workflows, viewers, cloud services, and interoperability with EHR and ancillary systems - Collaborate closely with Clinical Delivery, Project Management, Managed Services, and Customer Success teams to ensure seamless customer handoffs from implementation to steady-state operations - Provide executive oversight and leadership for complex technical escalations and at risk implementations - Team & Talent Leadership - Lead, mentor, and develop technical leaders and globally distributed teams responsible for design, integration, and implementation delivery - Build high performing teams with clear accountability for quality, predictability, customer outcomes, and Optum values - Establish role clarity, competency models, and career pathways aligned with Optum talent and performance frameworks - Champion a culture of operational excellence, documentation, knowledge sharing, and continuous improvement - Technical Services Center of Excellence - Establish and operate an Optum Enterprise Imaging Technical Services Center of Excellence to: - Standardize technical architectures, delivery patterns, and implementation practices - Maintain reference architectures, technical standards, and deployment documentation - Capture and scale best practices across implementations and customer environments - Improve delivery predictability, velocity, and quality - Serve as the escalation and advisory authority for complex or high risk technical deployments - Financial & Operational Management - Own and manage the technical services operating plan, including staffing models, utilization targets, and productivity metrics - Drive operational efficiency and margin performance while maintaining high customer satisfaction and delivery quality - Develop forecasts, capacity plans, and investment proposals aligned with sales growth, product strategy, and customer demand - Customer & Stakeholder Engagement - Act as an executive technical sponsor and trusted advisor to customers during complex implementations and strategic engagements - Partner with Sales, Solution Consulting, Customer Success, and Account Management to support growth, retention, and expansion - Represent Optum Enterprise Imaging's technical delivery capabilities in executive customer forums and internal leadership reviews You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - 6+ years of progressive leadership experience, including Director level or equivalent responsibility - Proven experience leading enterprise technical services, implementation, or professional services organizations - Experience scaling standardized, repeatable delivery models in a regulated environment - Demonstrated background in enterprise software and healthcare IT implementations - Demonstrated ability to define strategy and translate it into operational execution - Demonstrated executive communication, collaboration, and stakeholder management skills Preferred Qualifications: - Experience with enterprise medical imaging platforms (PACS, VNA, viewers, imaging workflow solutions) - Experience with integrations and interoperability standards (HL7, FHIR, DICOM, APIs) - Experience working within large, matrixed organizations such as Optum or UnitedHealth Group - Familiarity with cloud and hybrid deployment models - Background in healthcare IT, imaging informatics, or regulated enterprise environments *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $134,600 to $230,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description We are seeking a strategic and results-driven Customer Success Director to lead and scale our customer success function. This role is responsible for driving customer satisfaction, retention, and expansion by developing high-impact engagement strategies and overseeing the end-to-end customer lifecycle. The ideal candidate is a strong leader with a proven track record in customer success, account management, and team development within a remote environment. - Define and execute the overall customer success strategy aligned with company objectives and growth targets. - Lead, mentor, and scale a high-performing team of Customer Success Managers (CSMs). - Oversee the full customer lifecycle, including onboarding, adoption, retention, and renewal processes. - Develop and implement programs to improve customer satisfaction, reduce churn, and increase lifetime value. - Establish and track key performance indicators (KPIs) such as Net Promoter Score (NPS), customer retention rate, and expansion revenue. - Collaborate with sales, product, marketing, and support teams to ensure a seamless customer experience. - Act as an executive sponsor for key accounts, building strong relationships with senior client stakeholders. - Analyze customer data and feedback to identify trends, risks, and growth opportunities. - Drive customer advocacy initiatives, including testimonials, case studies, and referrals. - Lead escalation management and ensure timely resolution of critical customer issues. Qualifications - Bachelor's degree in Business Administration, Marketing, Communications, or a related field; MBA preferred. - 8–12+ years of experience in customer success, account management, or client services, with at least 3–5 years in a leadership role. - Proven experience managing and scaling customer success teams in a SaaS, technology, or service-based environment. - Strong understanding of customer lifecycle management and retention strategies. - Excellent leadership, coaching, and team development skills. - Exceptional communication, negotiation, and relationship management abilities. - Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot). - Data-driven mindset with strong analytical and problem-solving skills. - Ability to operate effectively in a remote, fast-paced, and cross-functional environment. Benefits - Flexible remote work environment - Competitive hourly compensation - Performance-based incentives and bonuses - Leadership development and career advancement opportunities - Collaborative and innovative company culture

• Work directly with the Founder to drive local market entry - from early strategy to hands-on execution • Build and execute initial hiring plans - source, engage, and close high-caliber talent • Support fundraising efforts - prepare materials, coordinate investor conversations, and follow through • Help establish A1’s presence in local market - including office setup, vendors, and operating structure • Drive external positioning - support PR, partnerships, and key relationships • Turn ambiguous ideas into clear plans, and ensure they get executed • Act as a central operator across teams - tracking priorities, resolving bottlenecks, and pushing progress • Handle high-urgency, unstructured problems with speed and sound judgment

• The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract. • Provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives. • Responsible for identifying sales opportunities through expansion of client and referral business. • Ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture. • Lead the client relationship within the approved budget, while providing the client with the maximum value. • Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms. • Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements. • Maintain database (Salesforce) for prospects and new business. • Attend networking events and participate in trade associations. • Develop and maintain client relationships to ensure client satisfaction and retention. • Ensure daily notes from field are reviewed with operations teams. • Respond promptly and accurately to customers’ emails throughout the day. • Oversight of payroll to ensure timely and accurate submission. • Conduct weekly operations meetings and monthly training sessions. • Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours. • Develop and implement sustainable action plans as required. • Perform monthly P&L review with the operations teams. • Manage and ensure effective communication between facility locations, Office Management, and all corporate departments. • Develop and implement onboarding schedule for all new hires and account transition. • Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed. • Effectively use and understand MasterCorp’s scheduling program, MasterMind. • Review and approve subcontractor invoices to ensure accuracy and set budgets. • Effectively manage subcontractor agreements to ensure quality and budgets expectations are met.