Role Description AI is changing how trust works on the internet. As fraud becomes more sophisticated and digital identity ecosystems continue to evolve, governments, financial institutions, and technology companies are building entirely new ways for people to prove who they are online. Persona sits at the center of that transformation. We're looking for a Program Manager, Trust Infrastructure to help build and scale a growing portfolio of initiatives spanning digital identity, fraud prevention, trust services, strategic partnerships, and emerging identity ecosystems across Europe. This role is part product manager, part operator, and part ecosystem builder. You'll work across external partners, enterprise customers, regulators, internal product teams, and emerging identity networks to bring new capabilities to market and turn ambiguity into scalable systems. Some of that work involves technologies and programs such as digital identity wallets, electronic signatures, and government-backed identity networks. But the bigger challenge is helping define how trust infrastructure should work in a world where proving you're a real person is becoming both more important and more difficult. We're looking for someone who loves building from first principles, thrives in fast-moving environments, and gets excited by the opportunity to create order where none exists yet. What you'll do at Persona - Own strategic relationships with trust, identity, and infrastructure partners across Europe, including onboarding, governance, operational performance, and commercial alignment. - Lead complex customer implementations involving digital identity, trust, and verification capabilities. - Build the documentation, playbooks, and operating systems that allow the business to scale efficiently. - Translate evolving regulatory and ecosystem developments into actionable plans with clear owners and timelines. - Represent Persona in emerging identity ecosystems and strategic industry initiatives. - Consolidate fragmented workstreams into well-run programs with clear accountability and visibility. - Identify opportunities to automate, productize, or simplify operational processes. - Partner closely with Product, Engineering, Compliance, Customer Success, and external stakeholders to bring new capabilities to market. Qualifications - 4+ years of experience in program management, product management, partnerships, operations, or a similar role. - Experience owning complex, cross-functional initiatives involving multiple stakeholders and competing priorities. - Strong written communication skills and the ability to explain complex topics clearly. - Experience working with external partners, vendors, or strategic relationships. - Comfort operating in ambiguous environments where not every process already exists. - Strong organizational and execution skills without becoming overly process-driven. - Fluency with AI tools and a track record of using them to accelerate research, communication, analysis, or execution. - A product mindset—you naturally look for opportunities to simplify, automate, and scale. Benefits - Medical, dental, and vision insurance. - 3% 401(k) contribution. - Unlimited PTO. - Quarterly mental health days. - Family planning benefits. - Professional development stipend. - Wellness benefits.

• Lead deployment of asset management and technical standards programs, ensuring stakeholder alignment, readiness, rollout sequencing and adoption across regions • Coordinate cross-functional initiatives, facilitating working sessions, resolving blockers, and maintaining momentum on high-priority projects • Develop and maintain project control documentation, including workplans, readiness assessments, and adoption metrics • Track and drive adoption of technical standards and processes, coaching regional teams and escalating persistent barriers • Foster continuous improvement through feedback and process refinement • Contribute strategic insights to enablement planning and participate in account governance forums • Partner with the Business Services Office to ensure that training rollout, communication campaigns, and adoption tracking are delivered in a consistent, account-wide standard fashion • Collaborate with the Global Standards Manager to translate technical standards into rollout-ready implementation guides, training materials, and operational checklists

• Lead execution of large-scale, cross-functional platform initiatives spanning infrastructure, developer tooling, and release systems • Partner directly with engineering leadership to translate platform strategy into actionable plans, roadmaps, and measurable outcomes • Drive clarity across complex, overlapping efforts by defining scope, sequencing, and dependencies • Go deep on technical trade-offs when needed to unblock teams and accelerate decision-making • Establish and scale execution frameworks that improve velocity, predictability, and quality across platform teams • Identify gaps in systems, processes, or resourcing, and build the case for investment and prioritization • Provide clear, concise updates to leadership, including progress, risks, and critical path dependencies

Role Description We are looking for a talented individual to join our team as an Energy Efficiency Program Coordinator! In this remote role, the Program support staff ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations guidelines. Program support staff roles often encompass multiple areas including: - Data management - Queue management - Customer service (written and verbal) - Reporting You’re a great fit if you can: - Adhere to data management practices across various responsibilities including rebate processing, invoicing, and queue management - Support various stakeholders – internal and external – with technical written and verbal communication - Attend staff meetings and other program support - Complete special projects Qualifications - 1-2 years of relevant industry experience – data processing, queue management, customer service, etc. - 1-2 years of Excel experience - Associate's degree preferred - Salesforce experience preferred Requirements - If applicable, meet all DOT qualification requirements and comply with all applicable federal, state, and local transportation regulations. - Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support. - Successful hires must pass pre-employment checks. Benefits - Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours - 401(k) with company match - Paid vacation, sick, personal and parental leave time - Paid Volunteer Time: giving back to our communities is important to us - Employee Recognition Program – convert your recognition points into gift cards - Employee Assistance Program – offers benefits to help you manage daily responsibilities - Access to on-demand training courses to advance further in your career Company Description At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.