Role Description We are looking for an experienced Systems Technician to join the team and deliver exceptional service to clients. This isn't just a support role; it's your chance to make IT personal. You'll be the first point of contact for our clients, tackling a wide range of technical challenges, building lasting relationships, and keeping businesses running smoothly. You'll work alongside a collaborative, growth-minded team that values learning, ownership, and happiness, all while improving the way our clients experience technology. Primary Responsibilities, Activities and Results - Manage and resolve support tickets following documented processes and service standards - Provide best in class client support through phone, email, chat, and remote sessions - Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs) - Effective cross functional collaboration to ensure timely and accurate resolutions - Resolve hardware, software, and network issues on workstations, servers, and mobile devices - Microsoft 365 and Active Directory administration - Participate in after-hours on-call rotation (once every couple of months on average) - Assist with project implementations as needed - Document processes, solutions, and client environments in our knowledge base Qualifications - Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices - Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint) - Experienced in Active Directory, Group Policy, and user management - Basic understanding of networking concepts Requirements - Prior relevant experience at an MSP is required - Estimate of 3+ years recent experience in a similar position - Client-focused and ownership mindset - Excellent interpersonal skills - A collaborative, agile team player - Can effectively self-manage multiple tasks, tickets or projects simultaneously - You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement - Ability to lift and carry up to 50lbs - Extended periods of sitting, standing, typing, and talking - Ability to travel (by car) to client sites as needed Benefits - The starting annual salary range for this position is $62,000 - $65,000 - Medical, dental and vision healthcare coverage for employees and eligible dependents - 3 weeks paid time off - 7 paid holidays - 401k with 4% employer match - $200 monthly cell phone and home internet reimbursement - Employer-provided life and disability insurance coverage - Employee stock ownership plan Company Description We believe our employees deserve more than just a job; they deserve a genuine stake in our shared success. That's why we're proud to be an employee-owned company, where every team member can benefit directly from the company's growth and achievements. As much as a person's work experience and career objectives are key factors to success, Intrust also deeply values the work culture cultivated by our employee-owners. We maintain an open, inclusive, collaborative and highly supportive environment. We seek out candidates who value these attributes and will thrive with us.

Role Description FundView provides cloud-based solutions to power local governments. Our solutions are an elegant, easy-to-use suite of products that will streamline processes, simplify workload and meet the needs of citizens. We are seeking an experienced Technical Business Systems Analyst (BSA) with a strong B2B SaaS background to serve as a key liaison between our Product, Customer Success, Delivery, and Customer Support teams. This individual will play a dual role in both new customer/new feature implementations and internal product roadmap enhancements, ensuring our platform continuously delivers value to the cities and municipalities we serve. This role is ideal for someone who thrives in a collaborative, fast-paced environment and has passion for enabling Customer Success and driving ongoing product improvement in a B2B SaaS environment. Qualifications - 3-5+ years of experience as a BSA, Business Analyst or similar role in B2B SaaS environment. - Hands-on experience with managing multiple client implementations and internal product enhancement projects simultaneously. - Customer Success and/or Customer Support organizations. - Familiarity with SaaS implementation methodologies and data migration concepts. - Deep skills in requirements gathering, process mapping, and writing user stories/acceptance criteria. - Proven ability to collaborate across Product, Delivery, and customer-facing teams. - Technical and analytical curiosity with strong problem-solving skills. - MUST be located in the US within CST or EST time zone. Requirements - Extensive experience with Microsoft 365 / Microsoft Office Suite. - Deep experience with process mapping tools (e.g. Lucidchart, Visio). - Familiarity with project management / workflow tools (e.g. Jira, MS Project) to manage assigned tasks, workflows, timelines, etc. Benefits - Join a growing, highly collaborative team where your work directly impacts customer success and product evolution. Company Description At FundView, we're passionate about delivering innovative solutions to help our clients in the public sector achieve their goals.

• Remediate and optimize the Oracle HCM implementation through technical analysis, development, and fixes. • Design, develop, and maintain integrations using Oracle Integration Cloud (OIC), HCM Extracts, BI Publisher (BIP), and related tools; troubleshoot and resolve issues across internal and third-party systems. • Develop and enhance custom BI Publisher reports, dashboards, and Fast Formulas for Payroll, Benefits, Absence, and Compensation modules. • Design and develop extensions and user interface customizations in Oracle Fusion HCM using Oracle Visual Builder Cloud Service (VBCS) to enhance functionality and user experience. • Conduct technical assessments to identify configuration gaps and performance issues; translate functional requirements into technical solutions. • Support quarterly patching, regression testing, and compliance efforts in line with ITGC/SOX standards. • Participate in the design, configuration, and implementation of new Oracle HCM modules such as Performance Management, Recruiting Cloud, and HCM Analytics, as well as emerging AI and Agentic AI functionality. • Drive process optimization to improve system efficiency, automation, and user experience. • Provide ongoing production support, monitoring, and incident resolution for technical HCM issues. • Maintain comprehensive technical documentation and work in an Agile/Scrum delivery model.

• Remediate and optimize the Oracle HCM implementation through technical analysis, development, and fixes. • Design, develop, and maintain integrations using Oracle Integration Cloud (OIC), HCM Extracts, BI Publisher (BIP), and related tools; troubleshoot and resolve issues across internal and third-party systems. • Develop and enhance custom BI Publisher reports, dashboards, and Fast Formulas for Payroll, Benefits, Absence, and Compensation modules. • Design and develop extensions and user interface customizations in Oracle Fusion HCM using Oracle Visual Builder Cloud Service (VBCS) to enhance functionality and user experience. • Conduct technical assessments to identify configuration gaps and performance issues; translate functional requirements into technical solutions. • Support quarterly patching, regression testing, and compliance efforts in line with ITGC/SOX standards. • Participate in the design, configuration, and implementation of new Oracle HCM modules such as Performance Management, Recruiting Cloud, and HCM Analytics, as well as emerging AI and Agentic AI functionality. • Drive process optimization to improve system efficiency, automation, and user experience. • Provide ongoing production support, monitoring, and incident resolution for technical HCM issues. • Maintain comprehensive technical documentation and work in an Agile/Scrum delivery model.