Intrust IT

Role Description We are looking for an experienced Systems Technician to join the team and deliver exceptional service to clients. This isn't just a support role; it's your chance to make IT personal. You'll be the first point of contact for our clients, tackling a wide range of technical challenges, building lasting relationships, and keeping businesses running smoothly. You'll work alongside a collaborative, growth-minded team that values learning, ownership, and happiness, all while improving the way our clients experience technology. Primary Responsibilities, Activities and Results - Manage and resolve support tickets following documented processes and service standards - Provide best in class client support through phone, email, chat, and remote sessions - Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs) - Effective cross functional collaboration to ensure timely and accurate resolutions - Resolve hardware, software, and network issues on workstations, servers, and mobile devices - Microsoft 365 and Active Directory administration - Participate in after-hours on-call rotation (once every couple of months on average) - Assist with project implementations as needed - Document processes, solutions, and client environments in our knowledge base Qualifications - Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices - Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint) - Experienced in Active Directory, Group Policy, and user management - Basic understanding of networking concepts Requirements - Prior relevant experience at an MSP is required - Estimate of 3+ years recent experience in a similar position - Client-focused and ownership mindset - Excellent interpersonal skills - A collaborative, agile team player - Can effectively self-manage multiple tasks, tickets or projects simultaneously - You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement - Ability to lift and carry up to 50lbs - Extended periods of sitting, standing, typing, and talking - Ability to travel (by car) to client sites as needed Benefits - The starting annual salary range for this position is $62,000 - $65,000 - Medical, dental and vision healthcare coverage for employees and eligible dependents - 3 weeks paid time off - 7 paid holidays - 401k with 4% employer match - $200 monthly cell phone and home internet reimbursement - Employer-provided life and disability insurance coverage - Employee stock ownership plan Company Description We believe our employees deserve more than just a job; they deserve a genuine stake in our shared success. That's why we're proud to be an employee-owned company, where every team member can benefit directly from the company's growth and achievements. As much as a person's work experience and career objectives are key factors to success, Intrust also deeply values the work culture cultivated by our employee-owners. We maintain an open, inclusive, collaborative and highly supportive environment. We seek out candidates who value these attributes and will thrive with us.

Role Description We are looking for a skilled System Technician to join the team and deliver exceptional service to clients. This isn't just a support role; it's your chance to make IT personal. You'll be the first point of contact for our clients, tackling a wide range of technical challenges, building lasting relationships, and keeping businesses running smoothly. You'll work alongside a collaborative, growth-minded team that values learning, ownership, and happiness, all while improving the way our clients experience technology. Primary Responsibilities, Activities and Results - Manage and resolve support tickets following documented processes and service standards - Provide best in class client support through phone, email, chat, and remote sessions - Provide on-site support at client offices as-needed in the Dayton region (weekly, bi-weekly, or monthly visits depending on client needs) - Effective cross functional collaboration to ensure timely and accurate resolutions - Resolve hardware, software, and network issues on workstations, servers, and mobile devices - Microsoft 365 and Active Directory administration - Participate in after-hours on-call rotation (once every couple of months on average) - Assist with project implementations as needed - Document processes, solutions, and client environments in our knowledge base Qualifications - Strong experience troubleshooting Windows and macOS workstations, printers, and peripheral devices - Experienced in Microsoft 365 administration (Exchange online, Teams, OneDrive, SharePoint) - Experienced in Active Directory, Group Policy, and user management - Basic understanding of networking concepts Requirements - Estimate of 2+ years recent experience in a similar position. MSP experience highly preferred. - Client-focused and ownership mindset - Excellent interpersonal skills - A collaborative, agile team player - Can effectively self-manage multiple tasks, tickets or projects simultaneously - You are an impassioned learner and always open to receive training, coaching and feedback for continuous improvement - Ability to lift and carry up to 50lbs - Extended periods of sitting, standing, typing, and talking - Ability to travel (by car) to client sites as needed Benefits - The starting annual salary range for this position is $58,000 - $62,000 - Medical, dental and vision healthcare coverage for employees and eligible dependents - 3 weeks paid time off - 7 paid holidays - 401k with 4% employer match - $200 monthly cell phone and home internet reimbursement - Employer-provided life and disability insurance coverage - Employee stock ownership plan Company Description We believe our employees deserve more than just a job; they deserve a genuine stake in our shared success. That's why we're proud to be an employee-owned company, where every team member can benefit directly from the company's growth and achievements. As much as a person's work experience and career objectives are key factors to success, Intrust also deeply values the work culture cultivated by our employee-owners. We maintain an open, inclusive, collaborative and highly supportive environment. We seek out candidates who value these attributes and will thrive with us.