Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience). - Experience: 5+ years of experience in AI driven ServiceNow platform development, administration, scripting, and outbound product management roles. - Excellent storytelling and presentation skills, with the ability to connect technical capabilities to business value outcomes across diverse audiences. - Proven leadership in driving cross-platform demo initiatives, managing stakeholders, and aligning with business priorities. - Proven ability to develop engaging and outcome-driven software demonstrations that address customer pain points and business use cases. - Proficiency in JavaScript, HTML, CSS, and Glide Scripting to develop Proof of Concept (PoC) and Proof of Value (PoV) solutions on the ServiceNow platform. - Strong experience in ServiceNow integration methods (REST, SOAP, MID Server, etc.) and third-party integrations to showcase cross-platform capabilities. - Mandatory Certifications - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required. - Demonstrated ability to build tools, utilities, and intuitive interfaces using Service Portal and UI Builder to simplify demo creation and improve scalability. - Ability to stay current with industry trends, competitive insights, and emerging technologies to build market-relevant narratives and demonstrations. - Strong problem-solving and troubleshooting skills to address technical challenges during live presentations. Mandatory Certifications - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) are required. Qualifications To be successful in this role you have: We're looking for a passionate storyteller and a strong problem-solver to help customers unlock the power of ServiceNow's App Engine, and Workflow Data Fabric (WDF) & AI. As part of the DemoHub team, you'll collaborate with product teams, Solution Consultants to create outcome-driven demonstrations that showcase how ServiceNow's platform streamlines workflows, connects data across systems, and delivers measurable business impact - ultimately highlighting the true power of ServiceNow as an enterprise platform. Responsibilities Demo Development - Collaborate with Product Managers, Solution Consultants, and Marketing to deeply understand the features, integrations, and value propositions of ServiceNow Creator Workflows, App Engine, and Automation Engine products. - Develop engaging and outcome-based software demonstrations that showcase the platform's capabilities across various industries and business use cases. - Customize demos to align with specific customer pain points and business needs. - Build tools, utilities, and frameworks to simplify demo configurations and enable scalability for the Sales team. - Gather continuous feedback from stakeholders to iterate and enhance demonstration effectiveness. Business Acumen - Possess a strong understanding of business domains and enterprise workflows to deliver impactful, outcome-driven stories. - Independently craft compelling narratives that connect product features to real-world business outcomes. - Lead cross-platform demo initiatives while effectively managing stakeholders and priorities. - Ensure a value-first mindset to drive meaningful and results-oriented demonstrations. Technical Expertise - Demonstrate in-depth knowledge of ServiceNow's architecture, technical stack, and integration capabilities. - Troubleshoot and resolve technical issues during the demo lifecycle, identifying root causes and ensuring swift resolutions. - Assist Sales teams with custom demonstrations requiring technical configurations. Live Presentations - Conduct live, interactive demonstrations, workshops, and configuration sessions for Sales, Solution Consultants, and customer stakeholders. - Effectively articulate the platform's value proposition, benefits, and differentiators tailored to specific audiences. Market Awareness - Stay current with industry trends, competitive insights, and emerging technologies to enhance the quality, relevance, and competitiveness of demonstrations. - Build narratives that resonate with customer priorities and industry benchmarks. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a Full Stack ServiceNow Developer with strong expertise in ITAM (SAM, HAM, SaaS Management) to build and optimize asset management solutions on the ServiceNow platform. This role focuses on automating ITAM workflows, improving asset visibility, and driving license compliance and cost optimization. What you get to do in this role Lead ServiceNow development across frontend and backend components with advanced debugging and optimization. ITAM / SAM / HAM Engineering - Configure and enhance SAM Pro, HAM Pro, and SaaS Management modules. - Implement SAM capabilities: normalization, reconciliation, publisher packs, entitlement models, license metrics. - Support HAM lifecycle: receiving, stockrooms, assignment, disposal, and CMDB mapping. - Build automation using Flow Designer, IntegrationHub, Business Rules, Client Scripts, and Scoped Apps. - Maintain data quality and enforce ITAM governance across the platform. Integrations & Data Ingestion - Build integrations with Microsoft 365, Adobe, Salesforce, AWS, Azure, GCP, and endpoint tools (Intune, Jamf, SCCM). - Use REST/SOAP APIs, JSON/XML, MID Server, and IntegrationHub Spokes for entitlement, usage, and subscription data ingestion. - Monitor integration health and ensure clean, accurate data for compliance. SAM & SaaS Optimization - Manage discovery, normalization, reconciliation, and true-up readiness. - Enable SaaS subscription tracking and optimization (usage insights, renewal planning). - Build executive dashboards for spend, usage, compliance, and optimization. Collaboration & Continuous Improvement - Partner with architects, product owners, and stakeholders to convert requirements into scalable ITAM solutions. - Participate in Agile ceremonies, code reviews, and platform governance. - Drive continuous improvements aligned with ServiceNow releases and ITAM best practices. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 5 + years of ServiceNow development experience, with 2+ years in ITAM/SAM/HAM. - Experience with Git/DevOps and Agile environments. - Strong hands-on experience in: JavaScript, Glide APIs, Flow Designer, IntegrationHub, REST/SOAP integrations, HTML, CSS/SCSS, AngularJS/React - Solid understanding of: - Licensing models (Microsoft, Adobe, Oracle, SaaS) - HAM lifecycle & CMDB mapping - Discovery, normalization, reconciliation Preferred Certifications - CSA - Certified System Administrator - CAD - Certified Application Developer - CIS-SAM - Implementation Specialist (Software Asset Management) - CIS-HAM - Implementation Specialist (Hardware Asset Management) (optional but preferred) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Title: Automation and Workflow Engineering - Senior ServiceNow Developer (Remote in CA only) Location: 8945 Cal Center Dr, Sacramento, CA 95826, USA Job Description: TITLE: SR SERVICENOW DEVELOPERSTATUS: EXEMPTREPORT TO: MANAGER – SERVICENOW ENGINEERINGDEPARTMENT: IT – EP - AUTOMATION AND WORKFLOW ENGINEERINGJOB CODE: 11516PAY RANGE: $123,600.00 - $147,000.00 ANNUALLY GENERAL DESCRIPTION: The Senior ServiceNow Developer holds a pivotal role in the organization, leading the design, development, and implementation of solutions on the ServiceNow platform. With an advanced understanding of ServiceNow, the Senior Developer will spearhead projects that enhance business processes and operations. This role requires a seasoned professional capable of mentoring junior developers, liaising with various organizational departments, and contributing to the strategic IT goals of the company. TASKS, DUTIES, FUNCTIONS: Development and Leadership: - Lead the design, development, and maintenance of business rules, client scripts, UI actions, UI policies, workflows, and other ServiceNow configurations. - Broaden skillset with integration or custom applications within ServiceNow, including custom script API integrations to a RESTful service. - Develop and maintain custom applications, modules, and integrations with other systems and platforms. - Mentor and guide junior developers, imparting best practices and ensuring quality of code. Project Management: - Oversee ServiceNow development projects from inception through to completion, ensuring they are completed on time and within scope. - Coordinate with various IT and business departments to ensure effective implementation of ServiceNow solutions. Testing, Deployment, and Optimization: - Conduct thorough testing, including unit, integration, and user acceptance testing. - Lead the deployment of updates and new configurations to the production environment, ensuring smooth transitions with minimal disruption. - Optimize ServiceNow configurations to ensure system performance and reliability. Documentation: - Create and maintain comprehensive documentation for all developed solutions, ensuring they adhere to organizational standards. - Develop technical documentation including system architecture diagrams, data models, and process flow diagrams. Support and Troubleshooting: - Serve as a technical resource for ServiceNow related troubleshooting, providing advanced support and guidance. - Lead the resolution of complex issues, implementing long-term solutions to recurring problems. Continuous Improvement: - Promote continuous improvement by identifying and recommending opportunities for process, system, and other efficiencies. - Stay abreast of ServiceNow best practices and new functionalities, integrating this knowledge into the organization’s operations. Compliance: - Ensure all developed solutions are compliant with the organization's IT policies, procedures, and standards, as well as state and federal regulations. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: - Effective oral and written communication skills required to interpret, resolve, and document business or technical. - Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. - Must be able to self-prioritize work in a manner that maintains deliverable targets. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff and management. EXTERNAL: Vendors. QUALIFICATIONS: - EDUCATION: Bachelor’s Degree in Computer Science, Information Systems, or a related field. Master’s Degree is a plus. - EXPERIENCE: A minimum of seven years of experience in software design, programming, maintenance, technical troubleshooting, and documentation is required. Minimum 4 or more years of experience with ServiceNow deployment and administration. ServiceNow Certified Application Developer and/or ServiceNow Certified Implementation Specialist certification is strongly preferred. Experience in modifying workspaces within the UI builder. - KNOWLEDGE / SKILLS: Enterprise experience working with multi-tier software architecture, object-oriented design, requirements gathering, Agile and Waterfall SDLC, and have a thorough understanding of core systems infrastructure (operating systems, web server, database, etc.). Demonstrated expertise in developing, troubleshooting, and implementing software code that includes two or more programming languages similar to the following: - Procedural: TAL - Non-Structured: SQL - Advanced knowledge of ServiceNow platform functionalities and capabilities such as Glide records, aggregates, and angular JS. - Proficiency in web development technologies such as JavaScript, HTML, and CSS. - Strong project management, problem-solving, and analytical skills. - Excellent communication, interpersonal, and mentoring skills. - Ability to work effectively in a collaborative team environment and manage multiple priorities and tasks in a fast-paced work environment. - Strong leadership qualities with a desire to mentor junior staff and contribute to the growth of the team. PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday to accomplish tasks. - Availability for emergencies and on call duty 24 hours a day, 7 days a week, as needed. - Occasional travel may be required. - Corrected vision in the normal range required to configure, test, and troubleshoot network server hardware and data. - Hearing within normal range. - Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment. - May work additional work hours to accomplish tasks. LICENSES / CERTIFICATIONS: - ServiceNow Certified Application Developer and/or ServiceNow Certified Implementation Specialist certification is strongly preferred. IT Service Management and Discovery experience is preferred. Certified Technical Architect (CTA) certification is highly desirable. - Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Remote THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.

Role Description ICF’s Digital Modernization Division is seeking an ITSM Quality Assurance (QA) Analyst with hands-on ServiceNow experience to support NIH projects. In this role, you will help ensure the quality, reliability, and usability of ServiceNow-based ITSM solutions by partnering with developers, business analysts, product owners, and stakeholders across cross-functional teams. The QA Analyst will validate ServiceNow configurations, enhancements, workflows, and low-code solutions to ensure they meet requirements, support ITIL-aligned processes, and perform effectively in a federal client environment. This role includes functional, regression, and user acceptance testing for ITSM modules and related platform updates. What You Will Do - Use SN Agile and related tools to track testing progress, defects, risks, dependencies, and quality metrics across ServiceNow delivery work. - Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives. - Participate in requirements reviews, backlog grooming, and sprint planning to identify test scenarios, risks, and impacts to ServiceNow ITSM workflows. - Work with the project team during sprint planning to identify risks and potential system impacts. - Develop, document, and execute test plans, test cases, and test scripts for ServiceNow enhancements and releases. - Perform functional, regression, and user acceptance testing for ServiceNow ITSM modules, workflows, and web-based applications. - Partner with developers and platform administrators to troubleshoot issues, validate fixes, and support root-cause analysis for ServiceNow defects. - Execute test cases, document defects with clear reproduction steps, and partner with developers to support bug fixes and change requests. - Review user stories and acceptance criteria and create test scenarios and scripts for ServiceNow enhancements using clear, traceable test documentation. - Develop and maintain test plans (automated where applicable, eg ServiceNow ATF, Playwright, or other testing tools), test cases, regression suites, and validation documentation for ServiceNow releases, update sets, and new functionality. - Support testing for ServiceNow platform upgrades, patches, and configuration changes to confirm stability across ITSM processes. - Advise on and advocate for rigorous QA processes and documentation on projects and within the organization. - Conduct demos or training necessary for the successful execution of the project. - Communicate effectively with a wide variety of technical and non-technical audiences. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Engineering or other related scientific/technical discipline. - 6+ years of QA experience testing web-based applications, including functional, regression, and user acceptance testing. - 2+ years in testing automation tools, specifically either Playwright or Selenium. - 3+ years of experience working in Agile delivery environments with user stories, sprint ceremonies, and defect tracking tools. - 1+ years of hands-on experience testing or supporting ServiceNow-based ITSM solutions and workflows. - 1+ years of experience with API and integration testing. - 1+ years of experience with Agile or Scrum development methodologies. - 1+ years of working knowledge of ITSM concepts and ITIL-aligned processes such as incident, request, problem, and change management. - Candidate must be able to obtain and maintain a Public Trust with the government. - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. - Must be a United States (U.S.) Citizen or Green card, and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract, and laws do apply. What We Would Like You to Bring with You - Software testing certification and/or ServiceNow certification. - Experience with Agile Scrum methodology and testing within iterative delivery cycles. - Strong analytical, problem solving, and time management skills. - Ability to work independently and collaboratively with strong organizational, reporting, and time management skills. - Familiarity with ServiceNow releases, update sets, platform upgrades, or automated testing practices such as ATF. - Strong attention to detail and the ability to create clear, accurate test documentation. Professional Skills - Strong analytical, problem-solving, communication, and stakeholder collaboration skills in a structured QA environment. Pay Range The pay range for this position based on full-time employment is: $81,499.00 - $138,549.00.