• Support patients by managing referrals and scheduling evaluations and follow‑up visits accurately and on time. • Deliver a positive patient experience through outbound calls, appointment reminders, voicemail management, and barrier resolution • Assist with insurance and authorization workflows, including benefits verification and clear communication of coverage details • Complete essential administrative tasks in the EMR, ensuring documentation is accurate, timely, and compliant • Provide reliable remote coverage for clinics during staffing gaps while meeting performance, quality, and service‑level expectations. • Other projects and duties as assigned.

• Guide families and clients through their first conversations about in-home, non-medical care. • Connect with potential clients primarily by phone, and through email, chat, and text to understand their needs. • Develop, implement and continuously improve sales playbooks and strategy and coach the team of Care Solutions Consultants. • Measure success based on ability to engage with clients and meet daily outreach and conversion goals. • Handle both inbound and outbound calls while maintaining quality, empathy, and accuracy in every interaction.

• Identifies, can gain access to, and develops professional relationships with thought leaders and other healthcare professionals • Supports research initiatives across development and provides support to clinical site investigators • Serves as a liaison between HCPs who express interest in conducting investigator-initiated research • Engages in scientific exchange in response to HCP requests • Effectively articulates relevant scientific and clinical information relative to the therapeutic area to HCPs and researchers • Utilizes scientific resources to deliver impactful presentations in various settings • Provides accurate and unbiased assessment of community needs to senior management • Within PhRMA guidelines, supports company-sponsored research, investigator-initiated research, and publications • Supports planning and execution of advisory boards • Stays abreast of emerging scientific literature and clinical data • Supports congress and conference strategy, providing scientific support and communication of scientific insights • Fully compliant with all company SOPs, regulatory requirements, and applicable laws • Completes other responsibilities in a timely manner, as assigned

• Lead cross-channel paid media strategy for enterprise and multi-location clients • Own performance end to end across your accounts • Manage cross-channel budgets with precision • Own measurement integrity across your accounts • Design and execute structured tests using the TELO framework • Deliver clear, senior-level performance narratives to clients and internal stakeholders • Raise the quality of work across the team by mentoring junior practitioners