• Guide families and clients through their first conversations about in-home, non-medical care. • Connect with potential clients primarily by phone, and through email, chat, and text to understand their needs. • Develop, implement and continuously improve sales playbooks and strategy and coach the team of Care Solutions Consultants. • Measure success based on ability to engage with clients and meet daily outreach and conversion goals. • Handle both inbound and outbound calls while maintaining quality, empathy, and accuracy in every interaction.

• Identifies, can gain access to, and develops professional relationships with thought leaders and other healthcare professionals • Supports research initiatives across development and provides support to clinical site investigators • Serves as a liaison between HCPs who express interest in conducting investigator-initiated research • Engages in scientific exchange in response to HCP requests • Effectively articulates relevant scientific and clinical information relative to the therapeutic area to HCPs and researchers • Utilizes scientific resources to deliver impactful presentations in various settings • Provides accurate and unbiased assessment of community needs to senior management • Within PhRMA guidelines, supports company-sponsored research, investigator-initiated research, and publications • Supports planning and execution of advisory boards • Stays abreast of emerging scientific literature and clinical data • Supports congress and conference strategy, providing scientific support and communication of scientific insights • Fully compliant with all company SOPs, regulatory requirements, and applicable laws • Completes other responsibilities in a timely manner, as assigned

• Lead cross-channel paid media strategy for enterprise and multi-location clients • Own performance end to end across your accounts • Manage cross-channel budgets with precision • Own measurement integrity across your accounts • Design and execute structured tests using the TELO framework • Deliver clear, senior-level performance narratives to clients and internal stakeholders • Raise the quality of work across the team by mentoring junior practitioners

• Perform routine and ad hoc insurance verification activities across a variety of commercial and employer-sponsored health plans. • Verify member eligibility, benefits, coverage requirements and coordination of benefits information, communicating through multiple channels (Zendesk, Salesforce, chat) • Review payer requirements and ensure authorizations are obtained prior to member participation in Twin programs. • Investigate and resolve eligibility discrepancies through collaboration with internal teams. • Maintain accurate documentation of eligibility determinations, verification activities, and member communications across multiple systems. • Support ongoing audits and quality assurance initiatives to ensure compliance with established operational standards. • Conduct outbound and inbound outreach regarding insurance verification, eligibility status, enrollment requirements, and coverage-related inquiries. • Provide clear, professional, and empathetic communication to members regarding eligibility outcomes and next steps. • Address member concerns and escalate complex issues when appropriate to ensure timely resolution. • Support members throughout the enrollment process by removing barriers to activation and participation. • Maintain high standards of member satisfaction through responsive and accurate support. • Support member conversion initiatives by identifying and resolving eligibility-related barriers to enrollment. • Assist with grievance resolution and member retention efforts by coordinating with internal external stakeholders. • Monitor enrollment and eligibility workflows to identify trends, process gaps, and opportunities for operational improvement. • Participate in special projects designed to improve enrollment efficiency and member experience. • Maintain, and update standard operating procedures (SOPs) and workflows. • Ensure processes remain aligned with changing payer requirements, internal policies, and operational needs. • Identify opportunities for automation, workflow enhancement, and operational scalability. • Communicate readily with Member Experience, Member Enrollment, Product, Engineering to coordinate eligibility-related activities. • Serve as a resource for eligibility process questions and operational best practices. • Contribute feedback and recommendations to improve workflows, member satisfaction, and operational performance. • Participate in team meetings, training initiatives, and process improvement discussions. • Support reporting and data collection efforts as needed. • Support Zendesk ticketing process • Assist with operational projects and organizational initiatives. • Perform other duties as assigned.