• Own daily retail operations processes, including item setup, portal management, compliance documentation, and distributor coordination. • Ensure speed, accuracy, and consistency across retailer and distributor requirements. • Identify and surface operational bottlenecks and implement process improvements that streamline workflows and scale with growth. • Collect, analyze, and report on syndicated and retailer data (SPINS, Nielsen, IRI, retailer POS). • Build dashboards and scorecards that track velocity, distribution, sell-through, and promotional effectiveness. • Provide reporting and insights that inform assortment, pricing, and promotional planning discussions. • Partner with Finance to analyze deductions, chargebacks, and trade spend ROI. • Evaluate promotional calendars and shopper programs with data-backed insights. • Provide Finance with accurate, timely retail reporting aligned with financial tracking. • Share insights with Marketing and Retail Leadership to inform launches, category storytelling, and in-store activations. • Deliver standardized reporting frameworks that align the broader organization on retail performance and GTM priorities.

• Execute the end-to-end Offboarding process for schools using internal tools (such as Salesforce), ensuring complete, accurate and traceable records of all steps, deadlines and information; • Calculate and consolidate schools' outstanding balances, ensuring accuracy in calculations and consistency of the data used; support the preparation and validation of debt spreadsheets to ensure they correctly reflect the institution's financial history; • Provide support to schools via Zendesk and other official channels, delivering clear, standardized responses within the defined SLA; • Manage the Offboarding email inbox, ensuring organization, prioritization and timely responses to schools' requests; • Conduct communications with schools throughout the closure process to ensure a consistent customer experience; • Collaborate with partner areas such as FinOps, Collections, Customer Service and Consultants to resolve pending issues and align information; • Maintain operational control of cases by tracking statuses, SLAs and potential process deviations; • Monitor Offboarding dashboards and operational controls to ensure data consistency and act promptly on deviations; • Support the identification of failures and opportunities for improvement in Offboarding processes, contributing to increased operational efficiency; • Ensure the quality and organization of recorded data, maintaining traceability and reliability for future analyses; • Work flexibly on operational tasks for partner teams, especially Risk, during periods of lower Offboarding volume, providing execution and support based on team priorities.

• Own the oversight and management of operational functions within CB Bermuda and outsourced to intragroup or third-party entities, including implementing policies, managing SLA frameworks, and ensuring delivery in line with Bermuda regulations and contractual obligations. • Build and maintain supervision frameworks across critical business areas of Coinbase Bermuda, ensuring alignment with both regulatory requirements and operational best practices. • Lead the establishment of operational resilience frameworks, including risk identification, contingency planning, incident response coordination, and communication with regulators and service providers to uphold business continuity. • Partner with internal and external stakeholders, including banking partners, regulators, and cross-functional teams (Risk, Legal, Compliance, Security, Finance, Product, CX), to project-manage critical operations and risk initiatives. • Support first line of defense operations across key areas, including launch assessments and approvals, internal audits, regulatory examinations, and supervisory touchpoints.

• Supervise insurance follow-up team members, set clear expectations, and drive productivity, quality, and documentation standards through coaching and performance management. • Ensure timely follow-up on unpaid, underpaid, and denied claims. Monitor account activity for accuracy, compliance, and adherence to payer guidelines while reducing aged A/R. • Act as the first level of escalation for complex account issues. Identify denial trends, reimbursement barriers, and systemic issues impacting collections performance. • Partner with Prior Authorization, Credentialing, Coding, and Payment Posting teams to resolve discrepancies and remove barriers to reimbursement. • Enforce adherence to billing workflows, payer requirements, HIPAA regulations, and internal policies while maintaining audit-ready documentation. • Monitor team metrics, identify process gaps, and escalate opportunities for improvement to leadership. Adapt to evolving payer requirements and organizational priorities. • Maintain oversight, productivity, and team engagement in a remote or hybrid setting while supporting onboarding and ongoing development.