• Supervise insurance follow-up team members, set clear expectations, and drive productivity, quality, and documentation standards through coaching and performance management. • Ensure timely follow-up on unpaid, underpaid, and denied claims. Monitor account activity for accuracy, compliance, and adherence to payer guidelines while reducing aged A/R. • Act as the first level of escalation for complex account issues. Identify denial trends, reimbursement barriers, and systemic issues impacting collections performance. • Partner with Prior Authorization, Credentialing, Coding, and Payment Posting teams to resolve discrepancies and remove barriers to reimbursement. • Enforce adherence to billing workflows, payer requirements, HIPAA regulations, and internal policies while maintaining audit-ready documentation. • Monitor team metrics, identify process gaps, and escalate opportunities for improvement to leadership. Adapt to evolving payer requirements and organizational priorities. • Maintain oversight, productivity, and team engagement in a remote or hybrid setting while supporting onboarding and ongoing development.

Role Description We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of a growing property management company serving rental owners and tenants throughout the Miami and Orlando markets. This is a leadership role responsible for ensuring operational excellence across leasing, maintenance coordination, client relations, rent collection, renewals, and property operations. You will lead a team of six professionals while driving accountability, efficiency, and performance across the organization. The ideal candidate is an experienced property management leader who thrives in a fast-paced environment, enjoys managing people and processes, and is passionate about delivering exceptional experiences for both property owners and residents. Responsibilities - Team Leadership & Operations - Oversee daily operations across the Miami and Orlando property management portfolio. - Lead, mentor, and develop a team spanning leasing, operations, maintenance coordination, and business development. - Conduct weekly team meetings to review priorities, outstanding tasks, and operational performance. - Ensure proper staffing and resource allocation across departments. - Establish and manage KPIs for team members and departments. - Hold employees, vendors, and tenants accountable to company standards and timelines. - Create operational consistency and improve workflows across the organization. - Leasing & Occupancy Management - Oversee leasing operations and vacancy management. - Ensure listings are accurate, competitive, and marketed effectively. - Monitor occupancy performance and vacancy trends. - Ensure vacant units are leased quickly while maintaining tenant quality standards. - Manage lease renewal processes and rental rate adjustments. - Monitor leasing performance metrics and implement improvements as needed. - Unit Turns & Property Operations - Oversee the unit turn process from move-out to move-in. - Ensure unit turns are completed on time and within budget. - Coordinate vendors, maintenance teams, and operational staff throughout the process. - Monitor turn costs and identify opportunities for increased efficiency. - Ensure units meet company quality standards prior to occupancy. - Owner & Client Relations - Serve as a key point of contact for property owners. - Respond to owner concerns and operational inquiries promptly. - Maintain strong owner relationships through proactive communication. - Ensure seamless onboarding of new clients and properties. - Support owner retention and long-term satisfaction. - Maintenance Coordination - Manage maintenance operations and vendor relationships. - Ensure work orders are completed efficiently and cost-effectively. - Monitor maintenance response and resolution times. - Coordinate communication between tenants, owners, and vendors. - Ensure property inspections are scheduled and completed on time. - Monitor maintenance expenses and service quality. - Financial Operations & Collections - Oversee rent collection processes across the portfolio. - Monitor delinquency reports and collection performance. - Ensure notices and legal actions are initiated promptly when necessary. - Support eviction processes in accordance with company procedures and local regulations. - Monitor maintenance and turn expenses against budget. - Identify opportunities to improve operational profitability while maintaining service quality. - Systems & Process Improvement - Develop and improve operational workflows and procedures. - Implement accountability systems and performance tracking. - Support process automation and operational efficiencies. - Ensure consistent use of company software and operational tools. - Identify opportunities to improve owner, tenant, and employee experiences. Qualifications - Strong leader who can motivate and hold teams accountable. - Highly organized with exceptional follow-through. - Excellent problem-solving and decision-making abilities. - Strong communicator comfortable working with owners, tenants, vendors, and employees. - Results-oriented and driven by operational performance. - Comfortable managing multiple priorities simultaneously. - Proactive and self-directed in a remote environment. - Strong sense of ownership and accountability. - Able to balance customer service, operational efficiency, and financial performance. Requirements - Minimum of 3 years of property management experience. - Minimum of 2 years of leadership or operations management experience. - Experience managing multi-functional teams. - Strong understanding of: - Leasing - Vacancy management - Unit turns - Maintenance coordination - Rent collections - Lease renewals - Evictions - Property operations - Fluent English and Spanish communication skills (written and verbal). - Strong organizational and project management skills. - Experience managing operations in a remote environment. - Excellent relationship management and communication abilities. - Ability to manage multiple properties, projects, and priorities simultaneously. Ideal Experience & Skills - Experience managing operations across multiple geographic markets. - Experience with residential and commercial property management. - Experience implementing operational processes and performance metrics. - Familiarity with: - Buildium - QuickBooks - Monday.com - Experience utilizing automation and technology to improve efficiency. - Experience leading growing property management organizations. Tech Stack & Tools - QuickBooks - Monday.com - Google Workspace - Property Management Software - Communication & Collaboration Platforms - Buildium (Preferred) Key Metrics for Success (KPIs) - Occupancy rate. - Average days-to-fill vacancies. - Unit turn completion time. - Turn costs versus budget. - Rent collection rate. - Delinquency and eviction performance. - Lease renewal rate. - Rental rate growth on renewals. - Work order completion and resolution times. - Maintenance cost per unit. - Inspection completion rate. - Owner satisfaction and retention. - Team performance and accountability metrics. Why Join Us? - Fully remote leadership opportunity. - Direct impact on the growth and success of a rapidly expanding property management company. - Opportunity to lead and develop a high-performing team. - Significant ownership and autonomy within the organization. - Collaborative and growth-focused culture. - Opportunity to improve systems, processes, and operational performance. - Long-term growth potential for successful leaders. Interview Process - Initial Application Review - Intro Video - Property Management Operations Assessment - Client Interview - Offer & Onboarding

• Analyze sales data to identify trends, opportunities, and areas for improvement. • Develop and implement processes to streamline commercial operations. • Collaborate with sales, marketing, and finance teams to ensure cohesive execution of commercial strategies. • Maintain and update CRM systems to ensure data accuracy and integrity. • Prepare and present regular reports on sales performance, forecasts, and other relevant metrics. • Assist in the development and execution of sales plans and strategies. • Conduct market research to support business development efforts. • Manage and optimize sales tools and technologies to enhance productivity.

• Monitor claim status activity across clearinghouses and payer systems to ensure claims are successfully transmitted, received, and processed. • Analyze large claim populations to identify trends, bottlenecks, acceptance issues, and payer-specific workflow challenges. • Investigate rejected, unacknowledged, delayed, or "stuck" claims and determine root causes. • Partner with Billing Operations, Insurance Verification, Denials Management, Coding, Configuration, Engineering, and Automation teams to resolve claim processing issues. • Identify opportunities to automate manual claim status workflows and improve operational efficiency. • Serve as a subject matter expert on clearinghouse operations, payer connectivity, claim submission workflows, EDI transactions, and claim status processes. • Research payer-specific requirements, acceptance rules, rejection patterns, and status behaviors. • Develop recommendations for workflow improvements that increase claim acceptance rates and reduce downstream denials. • Track and trend claim status performance metrics and communicate findings to operational leadership. • Support implementation and optimization of automation solutions related to claim status management and payer communications. • Create process documentation, job aids, and operational guidance to support standardized workflows. • Assist with escalation management and complex claim routing decisions. • Collaborate with internal and external stakeholders to identify systemic issues and implement sustainable corrective actions.