• Leverage expertise in Fixed Operations, Service Pricing, and CDK Service to ensure system configurations align with client business requirements and industry best practices • Customize Service Pricing based on client needs • Provide ongoing consultation to dealership management on pricing strategies and system utilization • Conduct 30-day sustainment reviews to ensure system accuracy, adoption, and performance • Analyze performance reports against benchmarks to identify improvement opportunities and drive business outcomes • Manage client engagements, including scheduling and facilitating calls via Outlook, Microsoft Teams, PSA, and Salesforce • Track, update, and complete assigned tasks within Salesforce in a timely manner • Collaborate with peers and cross-functional teams to ensure successful project delivery • Stay current on automotive retail trends and apply insights to client engagements • Support team members in achieving both individual and team performance goals

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Job Description Reporting directly to the Director of Business Operations for UKI, the Operations Manager will act as the primary, autonomous business partner supporting one or multiple VPs leading our major industry segments in the UK business. You are an integral part of the operations ecosystem and prioritize, calibrate, and drive pipeline hygiene, forecasting accuracy, and planning execution with the highest standards of quality. The objective of this role is to establish a strong, collaborative partnership built on trust and shared accountability, providing data-driven insights to support leadership decision-making across regions that represent a massive portion of our revenue. The successful Operations Manager is a great driver of priorities and a proactive problem solver who will demonstrate curiosity and proven experience building solutions to complex business problems. You must be a self-starter, ensuring efficient, cross-functional efforts are geared towards optimized sales processes and accurate forecasting. The successful candidate will also provide timely and efficient coordination of territory allocation, segmentation updates, and quota assignments to maximize impact and accelerate predictability with our sales leaders. What you get to do in this role: - Lead, organize, and manage business operations for major industry segments in the UK business, operating fully autonomously at a senior level. - Drive all facets of the multi-year and annual planning processes, including territory structure, segmentation, and quota assignment. - Build and maintain management cadence and rhythm of the business rigor, running regular forecast calls and maintaining weekly pipeline hygiene to ensure predictability and accountability. - Capture major takeaways, maintain milestones, and leverage strong technical skills (including advanced Excel modeling) to bridge finance and operations, contextualizing complexities for senior sales leaders. - Work collaboratively to deploy technology and automate key processes to increase the amount of time that sellers and leaders spend with customers and partners. - Participate in cross-functional initiatives to transform and streamline processes, increasing sales productivity and efficiency. Key deliverables include: - Weekly pipeline health updates and proactive visibility gaps for forecasting and resource allocation. - Execution of the annual planning cycle, including territory allocation and segmentation updates. - Preparation and delivery of QBR (Quarterly Business Review) materials and data views with minimal intervention. - Consistent, high-quality data-driven insights and presentations to support strategic decision-making for Regional VPs and Sales Directors. - Streamlined forecast cadences that give sales leaders time back to inspect opportunities and manage their business reliably. Qualifications To be successful in this role you have: - Minimum 8+ years of proven relevant experience in Sales Operations, Revenue Operations, or Business Operations at a principal/management level, preferably in a matrix, high-growth technology/SaaS organization. - Exceptional business partnering and strong relationship management skills, with a proven ability to confidently present strong opinions and strategic counsel to senior sales leaders. - Proven experience building solutions to complex business problems, demonstrating sharp business judgment, the ability to see the "big picture" and prioritize. - A self-starter mentality with attention to detail and the ability to remain calm under pressure in a fast-paced, change-driven environment. - Superb analytical mind and business sense, paired with high competency in both written and verbal communication. - Proficiency with CRM management, advanced Excel modeling, and other relevant sales automation and reporting tools. - Demonstrates curiosity and encompasses the 5C's: Creativity, Critical thinking, Curiosity, Communication and Collaboration. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description Role Overview We are looking for a Business Systems & AI Architect to reimagine and evolve Nexthink's internal technology landscape. This role goes beyond traditional architecture: you will challenge how our systems work today, identify opportunities to simplify, modernize, and augment them with AI, and help transition from a fragmented SaaS stack to a cohesive, intelligent, and scalable architecture. A critical part of this role is shaping our data foundation, ensuring that our data platform and warehouse enable both business insights and AI-driven use cases. Sitting at the intersection of business, IT, and AI, you will work across the organization to deeply understand how teams operate today and design how they should operate tomorrow. Key Responsibilities Architecture Transformation & SaaS Strategy - Assess the current tech stack and identify opportunities to simplify, consolidate, or replace systems - Lead the evolution toward a modern, AI-enabled architecture, reducing tool sprawl and operational complexity - Define target architecture principles and drive migration from legacy patterns to scalable platforms - Evaluate SaaS solutions not only for fit, but for their ability to integrate into a broader, data-driven ecosystem Data Platform & Warehouse Strategy - Define and drive the implementation of a scalable data platform / data warehouse (e.g., Microsoft Fabric or equivalent) - Ensure data from SaaS and internal systems is centralized, structured, and accessible - Establish data models, governance, and ownership to support both analytics and operational use cases - Enable a single source of truth for reporting, decision-making, and AI applications - Partner with teams to ensure data is reliable, well-understood, and usable across the organization AI-Driven Innovation - Identify and implement AI use cases that fundamentally improve how teams work, not just incremental enhancements - Design architectures that embed AI into workflows (Copilot, agents, automation), making it part of the operating model - Leverage the data platform to power AI models, copilots, and decision systems - Define patterns for AI orchestration, data access, and agent interoperability - Partner with teams to rethink processes through the lens of AI-first design Integration & Platform Thinking - Design end-to-end system architectures across SaaS, internal platforms, and data layers - Define scalable integration patterns (APIs, event-driven, orchestration layers) - Ensure interoperability and reduce silos across business systems - Enable real-time and batch data flows into the data platform Business Partnership & Discovery - Engage with stakeholders across all functions to understand how work actually happens - Translate business challenges into scalable, reusable system designs - Challenge existing processes and assumptions to unlock better ways of operating - Act as a trusted advisor to both technical and non-technical stakeholders Governance with Pragmatism - Establish lightweight governance to ensure security, scalability, and maintainability - Define standards across SaaS, data, and AI usage - Balance speed of innovation with long-term sustainability - Drive adoption of standards without slowing down teams Qualifications Skills & Experience - Strong experience in enterprise architecture, SaaS ecosystems, and cloud platforms (Azure preferred) - Proven experience designing or implementing a data warehouse / modern data platform - Solid understanding of data modeling, ETL/ELT pipelines, and data governance - Hands-on understanding of AI/ML ecosystems and enterprise AI tools (e.g., Azure AI, Copilot, LLM-based agents) - Proven experience simplifying or transforming complex tech stacks - Solid expertise in integration patterns, APIs, and middleware (e.g., Mulesoft or equivalent) - Experience with identity and access management (SSO, SCIM, Conditional Access) - Strong grasp of security and compliance principles What We're Looking For - Systems thinker who understands that data is the backbone of modern architecture and AI - Ability to connect business processes, systems, and data into a coherent whole - Comfortable operating across all levels of the organization, from engineers to executives - Comfortable challenging the status quo and proposing non-obvious solutions - Pragmatic and impact-driven: focused on what actually moves the needle - Strong communication skills, able to translate complexity into clarity Additional Information Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. - Free access to professional training platforms to explore your interests and enhance your skills. - Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. - New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers. - Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. - Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner

• Collaborate to gather, organize, and analyze operational data to inform business decisions • Maintain reports, dashboards, trackers, and recurring business metrics • Document existing processes, workflows, and team procedures in a clear and organized format • Support process improvement by identifying inefficiencies and recommending practical solutions • Coordinate with cross-functional partners to collect updates, track action items, and ensure follow-through on operational initiatives • Prepare summaries, presentations, and internal documentation for meetings, planning sessions, and project updates • Conduct research to support operational planning, benchmarking, and business reviews • Assist with project management, including timeline tracking, meeting notes, and progress reporting • Ensure data accuracy and consistency across operational tools and documentation • Participate in special projects and support ad hoc business operations needs as assigned