Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description Role Overview We are looking for a Business Systems & AI Architect to reimagine and evolve Nexthink's internal technology landscape. This role goes beyond traditional architecture: you will challenge how our systems work today, identify opportunities to simplify, modernize, and augment them with AI, and help transition from a fragmented SaaS stack to a cohesive, intelligent, and scalable architecture. A critical part of this role is shaping our data foundation, ensuring that our data platform and warehouse enable both business insights and AI-driven use cases. Sitting at the intersection of business, IT, and AI, you will work across the organization to deeply understand how teams operate today and design how they should operate tomorrow. Key Responsibilities Architecture Transformation & SaaS Strategy - Assess the current tech stack and identify opportunities to simplify, consolidate, or replace systems - Lead the evolution toward a modern, AI-enabled architecture, reducing tool sprawl and operational complexity - Define target architecture principles and drive migration from legacy patterns to scalable platforms - Evaluate SaaS solutions not only for fit, but for their ability to integrate into a broader, data-driven ecosystem Data Platform & Warehouse Strategy - Define and drive the implementation of a scalable data platform / data warehouse (e.g., Microsoft Fabric or equivalent) - Ensure data from SaaS and internal systems is centralized, structured, and accessible - Establish data models, governance, and ownership to support both analytics and operational use cases - Enable a single source of truth for reporting, decision-making, and AI applications - Partner with teams to ensure data is reliable, well-understood, and usable across the organization AI-Driven Innovation - Identify and implement AI use cases that fundamentally improve how teams work, not just incremental enhancements - Design architectures that embed AI into workflows (Copilot, agents, automation), making it part of the operating model - Leverage the data platform to power AI models, copilots, and decision systems - Define patterns for AI orchestration, data access, and agent interoperability - Partner with teams to rethink processes through the lens of AI-first design Integration & Platform Thinking - Design end-to-end system architectures across SaaS, internal platforms, and data layers - Define scalable integration patterns (APIs, event-driven, orchestration layers) - Ensure interoperability and reduce silos across business systems - Enable real-time and batch data flows into the data platform Business Partnership & Discovery - Engage with stakeholders across all functions to understand how work actually happens - Translate business challenges into scalable, reusable system designs - Challenge existing processes and assumptions to unlock better ways of operating - Act as a trusted advisor to both technical and non-technical stakeholders Governance with Pragmatism - Establish lightweight governance to ensure security, scalability, and maintainability - Define standards across SaaS, data, and AI usage - Balance speed of innovation with long-term sustainability - Drive adoption of standards without slowing down teams Qualifications Skills & Experience - Strong experience in enterprise architecture, SaaS ecosystems, and cloud platforms (Azure preferred) - Proven experience designing or implementing a data warehouse / modern data platform - Solid understanding of data modeling, ETL/ELT pipelines, and data governance - Hands-on understanding of AI/ML ecosystems and enterprise AI tools (e.g., Azure AI, Copilot, LLM-based agents) - Proven experience simplifying or transforming complex tech stacks - Solid expertise in integration patterns, APIs, and middleware (e.g., Mulesoft or equivalent) - Experience with identity and access management (SSO, SCIM, Conditional Access) - Strong grasp of security and compliance principles What We're Looking For - Systems thinker who understands that data is the backbone of modern architecture and AI - Ability to connect business processes, systems, and data into a coherent whole - Comfortable operating across all levels of the organization, from engineers to executives - Comfortable challenging the status quo and proposing non-obvious solutions - Pragmatic and impact-driven: focused on what actually moves the needle - Strong communication skills, able to translate complexity into clarity Additional Information Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. - Free access to professional training platforms to explore your interests and enhance your skills. - Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. - New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers. - Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. - Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner

• Collaborate to gather, organize, and analyze operational data to inform business decisions • Maintain reports, dashboards, trackers, and recurring business metrics • Document existing processes, workflows, and team procedures in a clear and organized format • Support process improvement by identifying inefficiencies and recommending practical solutions • Coordinate with cross-functional partners to collect updates, track action items, and ensure follow-through on operational initiatives • Prepare summaries, presentations, and internal documentation for meetings, planning sessions, and project updates • Conduct research to support operational planning, benchmarking, and business reviews • Assist with project management, including timeline tracking, meeting notes, and progress reporting • Ensure data accuracy and consistency across operational tools and documentation • Participate in special projects and support ad hoc business operations needs as assigned

• Coordinate customer onboarding activities including NDAs, welcome packs, and onboarding documentation • Maintain accurate customer and partner records within Microsoft Dynamics CRM • Support and manage customer engagement and “Road 2 Success” activities • Assist with customer communications and follow-up actions • Ensure customer documentation and records are kept up to date and compliant • Administer and maintain Microsoft Dynamics CRM data integrity • Produce dashboards, reports, and operational insights using Power BI • Monitor customer success metrics and operational KPIs • Support process improvements through data analysis and reporting • Support supplier and contractor onboarding processes • Maintain supplier documentation and compliance records • Coordinate and support supplier audits • Track supplier performance and contract documentation • Complete client security questionnaires and supporting documentation • Manage document control processes across operational and customer-facing documentation • Support document classification and information governance activities • Maintain customer, partner, and supplier onboarding forms and records • Ensure documentation aligns with internal policies and compliance requirements

Title: Director Business Operations Location: Remote, USA Business Administration Job ID: 451900 Full Time Remote Day Job Description: Location: Remote with Travel Facility: Chicago and Indiana Department/Specialty: Senior Living Schedule: Full-time Salary: $138,258.29 - $195,187.61 per year Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support: parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you'll make an impact in this role Directs the daily operations of a department(s). - Develops specific departmental goals, standards and objectives which directly support the strategic plan and vision of the organization. - Directs all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives. - Develops departmental budgets, regulatory compliance, departmental contracts, and vendor relations. - Directs special projects and business analyses. - Develops short and long term organizational planning and strategy as a member of the management team. What minimum requirements you'll need Education: - High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management. What additional preferences we're seeking - Must be Licensed Nursing Home Administrator - At least 2 years of Nursing Home leadership experience Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.