CDK Global

Role Description The Enterprise Account Sales Executive (EASE) is a quota-carrying sales leader responsible for retaining, expanding, and transforming CDK Global’s relationships with our largest, most strategic enterprise clients across both Public and Private sectors. This role drives revenue growth, client satisfaction, and enterprise-level account strategy through a consultative sales approach. - Own and deliver a multi-million-dollar annual sales quota across a defined portfolio of top-tier enterprise accounts. - Lead complex, multi-solution sales cycles involving executive decision makers, technical stakeholders, and cross-functional buying committees. - Develop and execute strategic account plans that align client business objectives with CDK’s technology roadmap and integrated product suite. - Expand revenue through cross-sell, upsell, and white-space penetration, leveraging CDK’s ecosystem of software, analytics, and digital retailing solutions. - Serve as sponsor for enterprise relationships, ensuring customer success and renewal through proactive account management and stakeholder engagement. - Forecast, manage, and report on pipeline with precision to senior sales leadership and finance teams. - Collaborate with internal partners across Product Management, Marketing, Implementation, and Customer Success to deliver end-to-end value. - Represent CDK Global as a thought leader and be a brand ambassador in the marketplace. - Continuously monitor industry trends, competitive movements, and client transformation strategies to inform account strategy and solution design. - Champion enterprise deal governance, pricing strategy, and contract negotiation to maximize revenue and profitability. Qualifications - Bachelor’s Degree or equivalent combination of education and relevant experience. - 7+ years of B2B sales experience, preferably within SaaS, automotive retail technology, or digital transformation solutions. - Proven record of consistently exceeding annual quotas in complex B2B environments. - Demonstrated success selling to and influencing senior leadership as well as the various roles in the buying process (economic, technical, user and coach). - Deep expertise in consultative and solution-based selling methodologies. - Facilitate in negotiating enterprise contracts with legal, finance, and relevant stakeholders. - Experience managing large-scale account portfolios, including forecasting, pipeline management, and customer lifecycle ownership. - Strong financial and business acumen; ability to connect technology solutions to client KPIs and strategic outcomes. - Skilled in CRM and pipeline management tools (Salesforce or equivalent). - Ability to travel up to 60% as required for executive client engagement and field sales activity. Requirements - Recognized as a strategic business advisor and trusted partner to enterprise clients. - Executive presence and exceptional communication, negotiation, and presentation skills. - Strong cross-functional leadership and influence across virtual teams and matrixed organizations. - Deep understanding of CDK Global’s portfolio and the automotive retail technology landscape. - Self-directed, results-oriented, and highly motivated professional who thrives in a high-performance culture. - Demonstrated success in complex SaaS solution selling environments. Benefits - Medical, dental, and vision benefits. - Paid Time Off (PTO). - 401K Matching Program. - Tuition Reimbursement.

• Partners with Sales to define and identify success outcomes and KPIs from an OEM/ISV customer point of view for their assigned projects or initiatives • Develops a roadmap to deliver these success outcomes and target KPIs • Assists OEMs/ISV customers with defining project/initiative strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals • Fields questions and directs clients to appropriate support resources • Maintains pre-established relationships and assists in building/creating new relationships with OEM/ISV management • Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor • Assesses risk factors, identifies risk mitigation strategies to ensure continued success • Works with Sales and Marketing to create prospecting opportunities • Prepares client specific reports and presentations for the purposes of educating and driving growth in the client’s organization • Contributes and presents content in Strategic Business Reviews • Identifies trends to help create solutions for identified gaps using analytics • Identifies opportunities, creating a plan for addressing training needs for OEM/ISV staff • Makes recommendations and assists client with industry best practices and solutions • Is seen as a key business partner with Sales, helping to grow the CDK business by proactively identifying opportunities to grow our business with the client • Drives true value for customers • Successfully identifies and implements strategies for retaining “at risk” projects/initiatives • Develops a productive working relationship with Lead CSMs; leaning in and assisting where needed • Mentors CSMs on best practices, teaching engagement as it pertains to solutions for client needs • Seeks and listens to feedback • Provides recognition to peers • Mentors and trains junior staff on risk mitigation strategies, client recommendations and best practices • Utilizes Totango to document value-added conversations & engagements with ISV/OEM partners

• Act as the primary administrator and strategist for the Customer Success Platform (Totango, Gainsight, or comparable) to drive automation and health scoring in system ownership. • Lead the standardization and administration of In-App engagement tools to support automated "tech-touch" campaigns and user adoption enablement. • Act as a change agent by maintaining curiosity and innovation about AI technologies, finding creative ways to incorporate AI into workflows for increased efficiency. • Indirectly manage a small team of Individual Contributors, deliver feedback, and support professional growth through consistent coaching. • Utilize strong analytical skills to manage team data, monitor KPIs, and recognize patterns to formulate plans and predict adjustments proactively. • Partner cross-functionally across departments to support and prioritize programs aligned with defined Operations' objectives and ensure Customer Operations is represented for new product rollouts. • Accountable for the project management and delivery of a successful implementation for any assigned projects, ensuring process adherence to high-quality standards. • Clearly and proactively communicate plans and status to Senior leadership, business partners and peers that enables efficient alignment/understanding of progress, risks, and the "why" behind decisions. • Consistent measurement of defined KPIs and validation of accuracy of data reporting to ensure data availability for project analysis • Escalate and assist in resolution of the mapping of data between systems, ensuring accurate and efficient data flow. • Recognizes patterns and formulate plans to predict adjustments proactively. • Recommends adherence targets based on observed patterns and results • Consistent measurement of defined KPIs and validation of accuracy of data reporting to ensure data availability for project analysis • Partner with organization subject matter experts to collaborate throughout the initiative process • Follow all CDK Global policies and procedures • Complete all mandatory assigned compliance tasks and acknowledgements • Meet or exceed all performance expectations • Hire and train new employees • Organize workflow and ensure that employees understand their duties or delegated tasks • Set goals for performance, monitor employee productivity, and provide constructive feedback and coaching • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises • Role model company values and leadership expectations

Role Description CDK is hiring a Senior Customer Success Manager to join our dynamic Customer Success team. The Customer Success Manager will contribute to our Customer Obsessed culture by providing our clients with a great experience. The Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships, the Customer Success Manager will understand the business needs of the customer in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, help our customers achieve value, driving client engagement and minimizing churn. The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales. Responsibilities - Follow all CDK Global policies and procedures - Complete all mandatory assigned compliance tasks and acknowledgements - Meet or exceed all performance expectations - Travel up to 50% of the time - Drive up to 25% of the time - Fields questions and direct clients to appropriate support resources - Assists clients with defining their strategy around CDK solutions - Maintains pre-established relationships with dealership management - Assesses dealership risk factors and identifies risk mitigation strategies - Prepares client specific reports and presentations - Identifies opportunities and creates a plan for addressing training needs for dealership staff - Partners with Sales to help grow the CDK business with the client - Successfully identifies and implements strategies for retaining “at risk” clients - Develops a productive working relationship with Sr. CSMs - Seeks and listens to feedback - Utilizes Totango to document valued-added conversations & engagements with dealer partners Qualifications - Highschool Diploma - Valid Driver’s License/travel documents (if applicable) - Minimum 4 years of client services, marketing or sales experience - Ability to work and influence across all levels of the dealership - Knowledge of CDK applications and familiarity with automotive industry - In-depth knowledge of variable dealership operations - Experience with SalesForce - High sense of urgency - Strong communication skills with peers as well as clients - Time management and completion of tasks to a definite deadline - Ability to travel to client site Preferred Qualifications - 3+ years of automotive experience preferred - Familiarity with CDK's org structure, solutions, implementation and service models - SaaS experience preferred but not required - Experience using a CX platform - Some automotive knowledge (Areas of the dealership and Dealer workflows) - BA/BS Preferred Salary Range $65,500 - $83,500 Benefits - Medical, dental, and vision benefits - Paid Time Off (PTO) - 401K Matching Program - Tuition Reimbursement

Role Description The Workforce Administrator manages the end‑to‑end resourcing process for Implementation projects. This role oversees a dynamic queue of incoming project requests, evaluates scope and resource needs, and aligns the right associates based on geography, capacity, and skill. It requires strong coordination across Project Managers, Resource Managers, and cross‑functional teams to ensure projects are staffed accurately, timelines are achievable, and resource utilization supports divisional installation goals. - Review incoming project requests to understand scope, required skillsets, timelines, and resource constraints. - Assign resources to projects based on geography, availability, workload balance, and technical expertise. - Maintain an active queue of projects and adjust assignments as priorities shift or new requests are submitted. - Partner with Resource Managers to track associate skillsets, identify gaps, and support cross‑training initiatives that broaden product knowledge across the team. - Collaborate with Project Managers to clarify project needs, confirm resource requirements, and guide them toward feasible scheduling options. - Communicate available dates, staffing limitations, and alternative solutions when requested timelines cannot be met. - Monitor capacity trends and escalate risks related to bandwidth, skill shortages, or scheduling conflicts. - Maintain accurate documentation of assignments, resource profiles, and project status updates. - Contribute to continuous improvement of resourcing processes, tools, and forecasting practices. Qualifications - Experience in workforce management, resource coordination, project coordination, or a related operational role. - Strong ability to interpret project requirements and translate them into actionable staffing decisions. - Excellent organizational skills with the ability to manage multiple concurrent requests. - Strong communication and relationship‑building skills across technical and non‑technical teams. - Proficiency with workforce planning tools, project management systems, or scheduling platforms. - Analytical mindset with the ability to balance competing priorities and make data‑informed decisions. Requirements - Experience supporting software implementation, IT services, or professional services environments. - Familiarity with capacity planning, forecasting, or skills‑based routing. - Background in cross‑functional collaboration with project managers and technical teams. Benefits - Medical, dental, and vision benefits. - Paid Time Off (PTO). - 401K Matching Program. - Tuition Reimbursement.

Role Description Coordination of communication to customers impacted by significant outages or an inability to sell cars, parts and service. Also focused on requests for case escalation. Accept requests for assistance, ensure cases are managed and moving to successful completion. Responsibilities - Case Management: - Manage case escalations brought up by the customer or internal CDK staff. - Work with Care application teams, assessing priority of escalations and ensuring a successful conclusion. - Engage all departments (Sales, R&D, Product) in critical issue resolution plans as needed. - Partner with Sales and Fulfillment with the end goal of making our dealers promoters of CDK. - Utilize Vision/Salesforce application to manage open cases and subcases owned. - Clear understanding of CDK’s business direction and willingness to approach any task for an overall outlook. - Participate in CDK internal conference calls to represent customer interests and communicate action plans as needed. - Serve as point person to dealers to help facilitate and coordinate across all CDK departments relating to case resolution. - Participate in customer meetings remotely and on-site, representing support initiatives and current plans. - Identify opportunities and initiate training plans for dealership staff. - Host weekly calls to review case activity and issues related to Customer Care. - Regular case review to customers requiring extra focus. Ensure movement and assignment. - Assess dealership risk factors and identify risk mitigation strategies to ensure the continued success of CDK applications and new layered application opportunities. - Regular reporting of escalation activity. Identify opportunities for improvement. - Outage Impacted (Unable to sell cars, parts or service): - Engagement in outage bridges including weekends. - Define what requires additional communication. - Building and distributing customer facing communication. - Define the audience on impacted customers. Qualifications - Bachelor’s degree or related CDK experience. - 5+ Years of client services, marketing, or sales experience. - Excellent customer service and listening skills. - Excellent verbal and written communication skills. - Above average presentation skills. - Knowledge of all CDK products, software, and hardware. - Knowledge of CDK departments and internal processes. - Knowledge of CDK’s business strategy, operational workings of CDK, product offerings, and automotive industry. - Ability to work and influence across all levels of the dealership. - Strong multi-tasking experience; multiple assignments, project issues. - Strong collaboration and human resource development skills. - Ability to analyze situations and determine a course of action and comprehend dealer issues. - A solution-oriented, strategic thinking, and high-judgment leader. - Saturday work required. Must be able to work some weekends. Preferred Qualifications - Project management skills. - Proficient in using SalesForce. - 5+ Years of retail automotive experience preferred. Salary Range $65,500 - $75,000 Benefits - Medical, dental, and vision benefits. - Paid Time Off (PTO). - 401K Matching Program. - Tuition Reimbursement.

Role Description The Lead Accountant oversees and performs month-end close activities for certain process areas partnering cross functionally to ensure a timely and accurate close. This position drives innovation and transformation, with an end to end operational and technical understanding of their process areas. The Lead Accountant’s contributions are made through a high-level of engagement and an ability to communicate effectively across multiple audiences. - Leads month-end close process for assigned areas to ensure all required journal entries, reconciliations, and tasks are completed in a timely manner and are in accordance with GAAP and IFRS. - Identifies improvement initiatives, drafts and presents enhancement proposals, and drives execution. - Fosters a collaborative environment among team members and business partners to promote effective communication to ensure financial transactions are properly supported. - Partners cross-functionally with consolidations, financial systems, and FP&A teams to support month-end close and quarterly reporting requirements. - Compiles support for reporting and corresponding internal and external auditor inquiries. - Leads and manages various cross functional projects throughout the organization, including non-finance functions. Qualifications - Bachelor’s degree in Accounting or Finance required or equivalent in education and experience, CPA preferred. - 5+ years of accounting experience with increasing responsibility including supervising significant areas of accounting. - Strong aptitude to understand technical accounting concepts under US GAAP and help ensure appropriate application of accounting decisions. - Strong understanding of internal controls and financial reporting. - Self-driven and curious to improve processes and ask probing questions. - Ability to independently organize, prioritize and manage multiple tasks and reach conclusions for recommendations. - Ability to consistently meet deadlines while maintaining a high-quality product. - Possess well-rounded business judgment to recognize and respond to cross-departmental needs. - Ability to tailor language to target audience regarding accounting-related requests and objectives. - Advanced knowledge of Excel and strong analytical skills. - Experience with Oracle, SmartView, and Power Query (Preferred). Requirements - Base Salary Range: $110,000 - $140,000. - CDK Global is committed to fair and equitable compensation practices. - The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans. Benefits - Medical, dental, and vision benefits. - Paid Time Off (PTO). - 401K Matching Program. - Tuition Reimbursement.

• Drive top-line growth by closing new Service or Inventory business from targeted automotive dealers • Identify and define a growth strategy in the market for the business • Consistently exceed monthly, quarterly and annual sales targets and expect to be well-compensated for results • Manage the sales process end to end, proactively managing our internal teams to ensure completion of the implementation process • Develop comprehensive understanding of CDK applications and their functionality • Maintain accurate records of your interactions and your forecast in our Salesforce CRM, leveraging the 9 steps of the Influencing the Decision℠ • 75% travel in the field, including overnight travel • Follow all CDK Global policies and procedures • Complete all mandatory assigned compliance tasks and acknowledgements • Meet or exceed all performance expectations • Ability to work independently/in a team environment • Proficiency with Microsoft Office • Valid Driver’s License/travel documents (if applicable)

Role Description The Sales Enablement Consultant is responsible for working and assisting the CDK Sales team. In collaboration with Sales, Marketing, and Product, the Sales Enablement Consultant partners with sales and assists with new sales opportunities and pre-sales discovery. This consists of evaluating current and potential customer workflow inefficiencies and identifying opportunities for growth. Once identified, the appropriate CDK solutions are recommended by providing industry insight and executing product demos/presentations. The Sales Enablement Consultant utilizes a unique blend of technical knowledge and sales skills to ensure a successful partnership and increase overall revenue. Qualifications - Bachelor’s Degree or equivalent work experience - Automotive Operations experience to include Variable Operations, Fixed Operations, and/or Business Office and Accounting - Experience with technical sales, consulting, and product presentations within the SaaS industry - Sales and Implementation or consulting experience with CDK products/solutions preferred but not limited to - Aptitude for web technologies, customer relationship management (CRM), and sales enablement tools - Proficiency in API and third-party integrations - Ability to effectively articulate technology and solution positioning to both business and technical users - Ability to learn new technology quickly; finds it easy to explain technological solutions in terms of business value - Ability to negotiate resources and priorities with multiple stakeholders in order to drive business results - Excellent time management and organizational skills, ability to prioritize and use time effectively and efficiently - Excellent communication skills, both verbal and written, with the ability to communicate in a clear, concise, and understandable manner - Demonstrated ability to interact with team members and customers in a tactful and professional manner and recognizes the importance of building and fostering professional and positive working relationships - 80% travel required to meet clients including overnight travel each week Requirements - Assist in driving the discovery process, helping to uncover prospect/customer’s business objectives and issues - In collaboration with Sales, use in-depth product knowledge to deliver captivating product demonstrations highlighting value propositions to get prospects excited about how CDK will help them exceed their goals - Establish credibility and build relationships with key stakeholders - Serve as a means of translation between technical and non-technical audiences, both internally and externally - Identify and document key customer requirements, challenges, and potential opportunities and articulate the most appropriate solution - Provide feedback to cross-functional internal partners on solution development efforts that best address customer needs - Assist in responding to functional and technical elements of RFPs (requests for proposal) - Work with internal and external teams to ensure successful onboarding and rollout of solutions sold - Contribute to documentation of best practices and other supporting materials for marketing-driven technical content repository and the creation/set-up of demo environments across our suite of integrations - All other duties as assigned Benefits - Salary: $72K - $90K + Annual Bonus

• Develop relationships with customers to sell layered applications • Generate interest, qualify prospects, present solutions, close sales • Ensure that the monthly goals are met • Work with customers to identify their needs and present solutions • Manage the customer relationship through daily communications and follow ups • Prepare and conduct business reviews • Collaborate closely with the outside account executive and implementation teams