CDK Global

• Serving as Data & Fortellis subject matter experts, engage with Dealer, OEM and ISV customers during the land and expand phases to identify pains, surface solution requirements, and provide solution proposals for data solutions for dealers • Ensure a smooth transition post-sale to our professional services and customer success teams • Work with CDK dealers and internal resources to document detailed workflows, perform solution reviews, gather resource estimates for proposals, and provide sales opportunity status updates • Serve as the primary point of contact for all technical questions during the sales cycle • Present workflows and business cases with compelling, detailed presentations to gain internal governance approvals from various governing bodies • Deliver clear, dynamic technical sales presentations and product demonstrations • Assist in market analysis/research for emerging market opportunities to grow the business • Collaborate with Product Marketing and Client Services to enhance/grow technical knowledge of solutions and services • Collaborate with Product Teams to communicate customer needs and contribute to the development of future product offerings • Migrate dealers from legacy sunsetting solutions to new modern offerings including APIs, Snowflake Sharing, etc. • Prepare various contracts and/or other technical documentation needed for proposals • Manage sales opportunities within SalesForce including archives of workflow documents and meeting notes • Coordinate with baseline CDK sales representatives to sell and contract for various dealer data solutions

• Partner with the assigned CSM/CSS to support best ‑ in ‑ class service for clients • Provide guidance on navigating CDK systems • Deliver foundational product walk ‑ throughs and basic workflow guidance for end users • Follow established utilization benchmarks and guide customers on standard best practices to achieve them • Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials • Document all client interactions, action items, and outcomes in internal systems with high accuracy • Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines • Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics • Support value conversations by reinforcing how standard features and workflows help achieve client goals • Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested • Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities • Perform other related duties as assigned

• Partner with the assigned CSM/CSS to support best‑in‑class service for clients. • Provide guidance on navigating CDK systems. • Deliver foundational product walk‑throughs and basic workflow guidance for end users. • Follow established utilization benchmarks and guide customers on standard best practices to achieve them. • Assist with client training sessions (virtual and onsite), scaled webinars, and reference materials. • Document all client interactions, action items, and outcomes in internal systems with high accuracy. • Identify routine blockers and escalate promptly to CSS, Sr CSS, or Customer Care per guidelines. • Maintain a learning plan to expand knowledge of CDK products, dealership workflows, and industry basics. • Support value conversations by reinforcing how standard features and workflows help achieve client goals. • Coordinate with internal teams to schedule sessions, gather resources, and prepare basic reports as requested. • Uphold CDK values: Stay Curious, Own It, Be Open, Create Possibilities. • Perform other related duties as assigned.

• Perform Daily functions using WFM device to update service and installation cases • Receive and accept service and install cases • Update ETA information within specified ETA guidelines • Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit • Create and Update Parts Requests as required • Close and Updates cases including any Asset Changes • Perform Asset Inventory of client sites as required during installs • Hardware Installation • Quality Procedures • Client interfacing

• Perform and manage Virtual F&I Standardization projects through collaborative efforts with Virtual team to assess customer needs • Ensure timely project milestones • Professionally communicate process, tasks and milestones with customers • Account management tasks including chart of accounts clean-up • Prepare for and complete Accounting Standardizations, including the Chart of Accounts • Update Virtual Biller files after changing the chart of accounts with the AGSM function • Create a Statement of Work for each project that clearly identifies CDK and customer responsibilities • Ensure tasks and milestones are completed to keep projects on track • Liaison with other departments within CDK and partnering with onsite consultants as required • Complete personal developmental and departmental assigned goals

• Lead virtual and on-site consulting engagements with dealership Parts and Service departments. • Conduct comprehensive operational assessments covering: Advisor workflows, Technician productivity, Pricing, labor matrix, and op codes, Inventory controls and reconciliation, Warranty and internal processes. • Identify inefficiencies, risks, and opportunities, and develop tailored improvement roadmaps aligned with CDK best practices. • Facilitate structured working sessions with managers, advisors, and technicians to implement process and system improvements. • Maintain executive-level communication with dealership leadership to report progress, results, and next steps. • Support OEM warranty labor rate uplift initiatives by preparing, validating, and aligning dealership operational data, documentation, and system configurations. • Educate dealership leadership on operational best practices that improve warranty recoverability and long-term reimbursement sustainability.

• Comply with all CDK Global policies and procedures • Complete all required compliance tasks and acknowledge receipt • Meet or exceed all performance expectations • Travel up to 50% of the time • Drive up to 25% of the time • Manage issues and direct customers to appropriate support resources • Help customers define their strategy for CDK solutions: work with customers to ensure they understand CDK products and how to best use them to meet their individual needs and goals • Maintain established relationships with dealership leadership • Demonstrate expertise in CDK products, establishing a reputation as a trusted advisor • Assess dealership risk factors, identify risk mitigation strategies to ensure continued success of CDK applications and new opportunities for layered applications • Prepare client-specific reports and presentations aimed at educating and driving growth within the client organization • Identify opportunities and develop a plan to meet dealership staff training needs • Collaborate with Sales to become a key asset in growing CDK business with the client • Identify and successfully implement retention strategies for “at-risk” customers • Develop a productive working relationship with senior CSMs; provide occasional assistance to senior CSMs as needed • Solicit and listen to feedback • Use Totango to document conversations and value-added engagements with dealer partners.

• Draft, negotiate, analyze and support with a broad range of contracts • Help monitor compliance with internal business and legal processes and policies • Participate in special projects and other matters as assigned by management • Proactively work with colleagues to identify regulatory issues • Frequently interact with other legal, compliance and business stakeholders

Role Description Perform design, development, testing, documentation, code review, and analysis of various software applications, and implement technical solutions that satisfy business requirements for function, performance, security, and maintainability. - Assist in planning technical infrastructure and strategy using an understanding of internal and industry solutions. - Meet with stakeholders to determine software requirements. - Perform gap analysis and document findings. - Focus on highly complex software to find points of improvement in performance and usability; serve as technical SME and mentor. - Provide highly technical leadership, direction, and design expertise to extend CDK’s full solutions suite and develop new features. - Mentor others and foster collaboration and innovation. - Participate in the development lifecycle with a focus on developing new features and functionalities for large-scale enterprise software solutions, encompassing service layers, integration, user interfaces, and data. - Technically document software deliverables through use cases, design documents, and developer documentation. - Propose product enhancements and the adoption of new features, including new technologies, security enhancements, and performance improvements. - Work with teams during potential or active outages, walkthrough troubleshooting steps, and establish tests and best practices to ensure the outage will not be repeated. - Lead projects working with junior and senior engineers and coach adopters of the product. - 100% Telecommuting. Qualifications - Bachelor’s degree, or foreign equivalent, in Computer Science, Information Technology, Software Engineering, or a related field. - 8 years of professional experience as a Software Developer or related occupation. Requirements - Utilize the AWS platform to design, deploy, and manage scalable and reliable products. - Develop state-of-the-art solutions for the document management platform using technologies such as Java, Kafka, and MongoDB. - Programming Languages: SpringBoot and NodeJS. - Project management tools: Agile methodology, Jira, Jira Align, and Scrum/Kanban boards. - Tech stack: ElasticSearch, AWS Services: EC2, S3, Lambda, DynamoDB, RDS, Systems Manager, IAM. - Tools to develop, test, and deploy applications: IntelliJ IDEA, aws-cli, Postman, Docker, Kubernetes, and SAM (serverless application model) CLI. - Test Automation: Junit, JMX, Jmeter, and Sonar. - Continuous Integration / Continuous Delivery tools: Terraform, Bamboo, Sonar, Blackduck, Coverity, and Checkmarx. - Monitoring, operations tools: OpsGenie, Appdynamics, CloudWatch Alarms. Benefits - Medical, dental, and vision benefits. - Paid Time Off (PTO). - 401K Matching Program. - Tuition Reimbursement.

Role Description Design and develop EMR pipelines by using AWS services like SQS QUEUE, EC2 instances, AWS data pipeline, S3 buckets, AWS glue, RDS and others. - Create extract-transform-load (ETL) EMR pipelines based on HADOOP, hive, Yarn resource manager, NIFI, spark and python frameworks in AWS. - Interpret the data mapping document to identify the source systems like SQL server and develop required spark transformations for ingesting the ETL data into titan platform. - Optimize spark jobs using Pyspark after complete analysis of multiple parameters and opportunities to improve the target systems along with data quality checks. - Create spark data frames/RDD's and load the data in different formats JSON, Parquet, AVRO, CSV and others. - Evaluate new architectures and technologies such as snowflake, Debezium and other tools to improve performance and efficiency of ETL tasks. - Responsible for completing the data requests from CDK product customers and help them debug and resolve any data quality issues in a timely manner. - Work closely with the CDK customers and provide the feedback to the CDK service team to improve reliability of our products. - Work in the scaled agile methodologies to increase the quality of the deliverables. - Monitor and resolve production 11/12 issues. - 100% Telecommuting. Qualifications - Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Computer Engineering or a related field plus 5 years of professional experience as a Software Developer or related occupation. - Alternatively, a Master’s degree or foreign equivalent in Computer Science, Information Technology, Computer Engineering or a related field plus 3 years of professional experience as a Software Developer or related occupation. - Employment experience with: - Designing, developing, and migrating data pipelines to latest data frameworks such as Databricks. - Creating Extract-Transform-Load (ETL) pipelines based on Hadoop, Hive, Nifi, Spark and Python frameworks in cloud AWS/Snowflake. - Mapping data between source systems and data lake and developing required data transformations for ingesting the source data into data lake (TITAN Platform). - Creating spark data frames/RDD's and loading the data in different formats such as Json, Parquet, Avro, and CSV. - Evaluating new architectures and technologies such as Snowflake, Debezium, Kafka and other tools to improve performance and efficiency of ETL tasks. Requirements - Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship. - The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Benefits - Medical, dental, and vision benefits. - Paid Time Off (PTO). - 401K Matching Program. - Tuition Reimbursement.