• Collaborate to gather, organize, and analyze operational data to inform business decisions • Maintain reports, dashboards, trackers, and recurring business metrics • Document existing processes, workflows, and team procedures in a clear and organized format • Support process improvement by identifying inefficiencies and recommending practical solutions • Coordinate with cross-functional partners to collect updates, track action items, and ensure follow-through on operational initiatives • Prepare summaries, presentations, and internal documentation for meetings, planning sessions, and project updates • Conduct research to support operational planning, benchmarking, and business reviews • Assist with project management, including timeline tracking, meeting notes, and progress reporting • Ensure data accuracy and consistency across operational tools and documentation • Participate in special projects and support ad hoc business operations needs as assigned

• Coordinate customer onboarding activities including NDAs, welcome packs, and onboarding documentation • Maintain accurate customer and partner records within Microsoft Dynamics CRM • Support and manage customer engagement and “Road 2 Success” activities • Assist with customer communications and follow-up actions • Ensure customer documentation and records are kept up to date and compliant • Administer and maintain Microsoft Dynamics CRM data integrity • Produce dashboards, reports, and operational insights using Power BI • Monitor customer success metrics and operational KPIs • Support process improvements through data analysis and reporting • Support supplier and contractor onboarding processes • Maintain supplier documentation and compliance records • Coordinate and support supplier audits • Track supplier performance and contract documentation • Complete client security questionnaires and supporting documentation • Manage document control processes across operational and customer-facing documentation • Support document classification and information governance activities • Maintain customer, partner, and supplier onboarding forms and records • Ensure documentation aligns with internal policies and compliance requirements

Title: Director Business Operations Location: Remote, USA Business Administration Job ID: 451900 Full Time Remote Day Job Description: Location: Remote with Travel Facility: Chicago and Indiana Department/Specialty: Senior Living Schedule: Full-time Salary: $138,258.29 - $195,187.61 per year Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support: parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you'll make an impact in this role Directs the daily operations of a department(s). - Develops specific departmental goals, standards and objectives which directly support the strategic plan and vision of the organization. - Directs all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives. - Develops departmental budgets, regulatory compliance, departmental contracts, and vendor relations. - Directs special projects and business analyses. - Develops short and long term organizational planning and strategy as a member of the management team. What minimum requirements you'll need Education: - High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management. What additional preferences we're seeking - Must be Licensed Nursing Home Administrator - At least 2 years of Nursing Home leadership experience Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

Title: Order to Cash Lead Location: Seatac United States Job Description: Accounting 30-38 per hour depending on experience Hourly Full Time 401k with employer 3% matching; Medical insurance provided with minimal employee contribution (with HRA), Supplemental insurances, EAP, employer-provided life insurance/AD&D, 3.08 hours of accrual of PTO biweekly, 6 paid holidays off Order to Cash Lead Business Development Resources (BDR) SeaTac, WA | Hybrid Business Development Resources (BDR) is the premier provider of business training and coaching services to HVAC contractors and home service businesses throughout North America. Our mission is simple: empower our clients with the knowledge, systems, and strategies they need to drive profit, growth, and long-term success. We are currently seeking an experienced Order to Cash Lead to join our Accounting team. This is an excellent opportunity for an accounting or accounts receivable professional who enjoys both hands-on transactional work and serving as a lead resource for internal teams. If you have experience managing billing, collections, cash application, customer account support, and process improvement in a service-based business, this could be the next step in your career. Work Hours: Monday-Friday, 7:00 AM-4:00 PM, with overtime as necessary Location: Hybrid, in-office, or remote consideration available. Primary office located in SeaTac, WA. Pay Rate: $30.00-$38.00 per hour depending on experience, qualifications, and industry background Benefits: • 401(k) with 3% employer match • Medical insurance with minimal employee contribution and HRA • Supplemental insurance options • Employee Assistance Program (EAP) • Employer-paid life insurance and AD&D coverage • Paid Time Off accrued at 3.08 hours biweekly • Six paid holidays annually Primary Job Function: The Order to Cash (O2C) Lead is responsible for executing and supporting the full revenue cycle, including work order review, billing, collections, cash application, and customer account support. This is a working lead position that combines hands-on transactional responsibilities with team leadership, process improvement, and cross-functional collaboration. The O2C Lead partners closely with Operations, Customer Service, Dispatch, and Finance to ensure accurate and timely billing, improve cash flow, and support scalable business growth. Daily Duties: • Perform daily Order to Cash activities, including invoice generation, collections outreach, and cash application • Review work orders for accuracy and billing readiness • Support timely billing across multiple service offerings, including recurring revenue programs, training events, and customer registrations • Serve as a resource for team members regarding billing questions, customer accounts, and system processes • Resolve incomplete or missing information that impacts invoicing and collections • Monitor accounts receivable aging and follow up on past-due accounts • Assist customers with billing inquiries and dispute resolution while maintaining a positive customer experience • Identify recurring process issues and recommend improvements that increase efficiency and accuracy • Reconcile onsite events, reimbursable expenses, and customer invoicing • Support reporting related to unbilled work orders, invoice turnaround times, and aging trends • Maintain compliance with company policies, procedures, and internal controls • Collaborate with Finance leadership on special projects and continuous improvement initiatives Qualifications: • 5+ years of experience in accounts receivable, billing, accounts payable, or Order to Cash functions • HVAC, home services, or service-based industry experience strongly preferred • Experience serving as a senior team member or workflow lead • Strong understanding of service-based billing tied to completed work orders • Experience working with ERP systems, Business Central, QuickBooks Online, Dynamics, or similar platforms • Advanced Microsoft Excel and Microsoft Office skills • Strong analytical, organizational, and problem-solving abilities • Excellent communication skills with the ability to work cross-functionally with office and field personnel • High attention to detail and ability to manage multiple priorities in a fast-paced environment Why Work With BDR? • Named one of Washington's Best Companies to Work For by Seattle Business Magazine • Average employee tenure exceeds seven years • Passionate team dedicated to helping clients succeed • Caring ownership and supportive leadership team • Clear expectations, communication, and accountability • Ongoing professional development and advancement opportunities • Strong culture built around teamwork, collaboration, and client success • Long-term client relationships and industry-leading reputation • Professional environment that values both performance and fun We are a 100% drug and nicotine-free company. Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.