• Atención al Cliente Claro HFC – Administrativo • Manejo de quéjas y resolución de problemas • Gestión de la información del cliente • Coordinación con otros departamentos para asegurar la satisfacción del cliente • Colaboración en proyectos y procesos del equipo

Role Description The Product Marketing Manager is responsible for helping Lumen clearly communicate the value of its courseware to higher-ed faculty, academic leaders, and institutional decision-makers. This individual contributor role supports: - Product positioning - Audience insights - Competitive analysis - Sales enablement - Campaign content - Customer proof This role requires someone who can: - Write clearly - Translate product and customer insights into practical messaging - Create useful content - Support campaigns and selected customer-facing initiatives - Use campaign data and engagement signals to inform follow-up, reporting, and marketing decisions This is a great fit for a collaborative, detail-oriented marketer who brings curiosity, follow-through, and hands-on execution and can translate product features and research into meaningful benefits for faculty and students. Key Responsibilities - Positioning, Messaging & Market Insights - Support the development of positioning and messaging for priority courses, audiences, and strategic themes - Conduct market and competitive research - Translate product updates, customer insights, research findings, and faculty feedback into clear, practical messaging - Campaigns & Go-to-Market Support - Support go-to-market planning and execution for priority courses, product updates, strategic themes, and key audience segments - Execute marketing campaigns that generate qualified engagement from higher-ed faculty and academic stakeholders - Create and manage email campaigns, nurture programs, course preview campaigns, webinar follow-up, reactivation campaigns, and targeted outreach - Contribute to campaign strategy by turning audience insights, customer feedback, product updates, and market research into practical content and messaging - Sales Enablement & Field Support - Collaborate with Sales and Customer Success to support course- and audience-focused messaging, enablement resources, campaign execution, and follow-up planning - Create practical enablement materials, including campaign briefs, email templates, sequence messaging, one-pagers, follow-up language, objection-handling resources, and course-specific messaging - Support Sales handoffs by helping identify who engaged, what signal they showed, why they matter, and what next step may make sense - Gather feedback from Sales on messaging, objections, audience needs, and materials that can help support active opportunities - Customer Proof & Product Content - Help develop faculty stories, customer quotes, testimonials, short videos, case-study content, and proof points - Create and repurpose digital content, including short-form videos, webinar clips, faculty/customer story assets, social content, email content, landing page copy, campaign graphics, and other digital materials - Partner with Sales, Customer Success, Product, and Learning to turn customer outcomes, research findings, implementation examples, and product insights into market-facing content - Support webinars, customer-facing programs, and selected field marketing activities that advance faculty engagement, customer proof, and priority course messaging - Travel periodically for selected conferences, customer gatherings, company meetings, or field activities when aligned with company priorities - Campaign Operations & Reporting - Build and manage HubSpot campaign assets, workflows, segmentation, nurture campaigns, reporting, and follow-up tracking - Partner with RevOps to support campaign tracking, lead routing, Sales handoffs, and visibility into audience engagement - Contribute to additional marketing initiatives and cross-functional projects that support company priorities as needed - Personifies Lumen values of Commitment, Creativity, Generosity, Openness, and Belonging Qualifications - 2–4+ years of experience in product marketing, B2B marketing, edtech marketing, content marketing, demand generation, sales enablement, or a related role - Strong writing and messaging skills, with the ability to translate product updates, customer insights, and market needs into clear content for professional or academic audiences - Experience supporting product positioning, audience messaging, competitive research, buyer or user personas, campaign content, or go-to-market materials - Hands-on experience creating marketing assets such as email campaigns, webinar content, sales enablement materials, landing page copy, customer stories, or digital and visual content - Comfort creating visual and digital content using tools such as Canva - Experience using CRM or marketing automation tools, preferably HubSpot, to support campaigns, segmentation, and reporting - Strong project management, communication, and collaboration skills, with the ability to work effectively across teams in a remote environment - Sound judgment and follow-through, with the ability to take direction, move work forward, and know when to escalate questions or decisions - Experience in higher education, edtech, learning technology, publishing, or another considered-purchase B2B market is preferred - Preference for candidates located in the Central or Eastern Time Zone Benefits - Autonomy - 401(k) matching - Full employee medical premium covered by the company - Flex PTO - Paid holidays - Work with exceptional people on an important, fulfilling mission - Stock options - Fully dispersed workforce

• Define and drive global product marketing strategy, including value proposition, messaging, customer benefits, and competitive differentiation • Lead global product launches, announcements, and integrated marketing campaigns • Present at customer executive briefings and industry events • Develop sales enablement materials, including playbooks, presentations, and tools • Produce corporate press materials and analyst briefing content, including press releases and industry articles • Plan, write, edit, and publish content such as eBooks, website copy, blog posts, and social media content • Engage with press, media, and industry analysts as a company spokesperson • Develop partner enablement materials including how-to guides, branding guidelines, newsletters, and portal content • Create webinar strategies and supporting materials including slides, vertical briefs (e.g., retail, healthcare, manufacturing), and partner solution briefs • Collaborate closely with Product Management on sales and partner enablement content • Lead development of sales presentations, partner materials, and executive-facing decks • Produce solution briefs, white papers, customer references, case studies, and funnel-specific content • Develop storyboards and scripts for sales, customer, partner, and corporate videos • Create differentiated messaging and visual content for events, including banners, signage, brochures, and booth materials • Enable channel partners with campaigns, collateral, and digital demand generation content (email, web, landing pages) • Support analyst relations, including submissions, surveys, reports, and white papers • Create or oversee development of graphics, icons, and infographics (a strong plus) • Manage budgets and ensure fiscal responsibility across marketing initiatives

Role Description This position relies on outstanding people skills and the desire to uphold our mission “to protect every child and serve all working people and leave no veteran behind.” This 100% remote position allows you to earn an incredible living while letting you choose the working hours that are convenient for YOU and your family. Qualifications - Excellent communication skills, including active listening and problem-solving - Ability to learn, adapt, and adjust on the go - Works well with others and individually - Possesses a strong work ethic and drive to succeed Requirements - Flexible Schedule with Weekly Pay - 100% Remote Position - Weekly Trainings lead by Top Leaders - Life Insurance - Health Insurance reimbursement - Industry-leading resources and technology Benefits - All interviews will be conducted via Zoom video conferencing. - (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) - We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. - These tools assist our recruitment team but do not replace human judgment. - Final hiring decisions are ultimately made by humans. - If you would like more information about how your data is processed, please contact us.