Role Description Are you an experienced Housing Software professional with technical and functional experience? Do you have experience with Repairs, Maintenance & Property Services software having been involved in data migrations, systems implementations and upgrades? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for an Application Consultant to provide strategic advice into decision making to improve customer service. The primary objective of this role will be to provide customer consultancy in relation to software implementation best practice, data migration, interfaces, configuration options, workflows, training, testing, documentation, reporting, and business processes. - Mapping customer business processes - Configuring applications to customer specifications - Advising on best practice - User acceptance testing - Running train-the-trainer sessions - Supporting user & customer documentation - Providing advice, guidance and assistance in reporting Qualifications - Experience of working within a Social Housing IT environment, possibly as part of an Implementation team or project, either as a Business/Systems Analysis, Application Consultant/Analyst, Systems Administration, and/or Application Support or a similar capacity. - Property Services modular experience in Responsive Repairs, Planned Maintenance, Contractor, and/or Asset Management. - Experience with a Social Housing Repairs, Maintenance, Mobile Working, Scheduling or Job Costing system (Such as Aareon 1st Touch /Versaa, Open Contractor, Total Mobile/Connect, Agile365, Maintain, Servitor, Advanced Field Services/DRS, Oneserve, Accuserv, Uniclass or the modules integrated within an overarching Social Housing Management System (Such as NEC/Northgate Housing, MRI Enterprise/Orchard Housing, Aareon QL, Civica Cx, NEC/Northgate Housing, Capita ONE/OPENHousing, MIS ActiveH, etc). - Data Migration/ETL Experience - SQL scripting - Interfacing Requirements - Self-motivated and deadline driven - Able to work under your own steam - Organised and an excellent communicator - Customer facing and customer service driven - Able to be influential and converse with customers at all levels Benefits - This role is offered on a 6-12 month consultancy basis, Outside IR35.

• Serve as the day-to-day platform consultant for clients, providing strategic guidance on Customer Data Platform (CDP) capabilities, use cases, and activation strategies. • Develop a deep understanding of each client’s business objectives, marketing strategy, and available customer data to ensure CDP initiatives support measurable marketing outcomes. • Lead discovery sessions, stakeholder interviews, and requirements gathering to identify opportunities for CDP-driven marketing use cases. • Translate marketing and business requirements into clear CDP business and technical requirements for identity resolution, data governance, data modeling, data ingestion, segmentation, channel activation, and audience reporting in partnership with Solution Architects and engineering teams. • Support product and strategy teams to prioritize activation-focused CDP use cases that support segmentation, personalization, and cross-channel customer engagement. • Define activation strategies that leverage downstream orchestration channels such as paid media, email, SMS, web personalization, and other channels commonly found in marketing automation platforms. • Partner with other platform consultants to create and maintain solution documentation for CDP and orchestration platforms. • Serve as the platform subject matter expert for each client’s CDP implementation, advising on platform capabilities, limitations, and best practices. • Manage incoming platform-related requests and collaborate with internal teams to prioritize and deliver CDP enhancements and activation initiatives. • Work closely with the Project Management team to coordinate delivery timelines and manage multiple concurrent initiatives. • Provide hands-on guidance and enablement to client teams, helping them operationalize CDP capabilities and maximize value from their marketing technology investments.

Role Description In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Auth0 platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally, you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods. This role is for the Auth0 product unit and you’ll be supporting Auth0 customers. Duties and responsibilities: - Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services. - Gather, analyze, and document post-sales requirements. - Communicate to customers and partners at the technical and/or functional level appropriate for the situation. - Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction. - Be prompt and deliver high quality service and leadership to align with customer goals and requests. - Manage project scope, schedule, status, and documentation. - Mentor and train customers on the service. - Act as a liaison between Customers and Product Management to drive product development. - Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues. - Interact with management and other roles within the customer organization and Okta. - Collaborate with the sales team on existing customers up-sell and cross-sell opportunities. - Perform hands on technical design, configuration, and troubleshooting of the Okta service. - Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction. - Manage multiple concurrent deployment projects. - Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect. - While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes. - Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers. - Utilize knowledge of typical enterprise identity life cycle management processes and standards. - Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations. - May provide mentoring, guidance, and expertise to less experienced team members. - Ensure quality and time management processes are followed by team (e.g., change controls, time tracking). - Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement. - 25% future travel required to customer sites. Qualifications - 3-5 years experience as a technical consultant delivering solutions to external customers. - Minimum 3 years experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, Node, etc.). - Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation). - Some knowledge of enterprise web technologies, security and cutting-edge infrastructures. - Ability to work independently and multi-functionally supporting the development of client work you're doing. - Experience in designing and implementing security and identity management solutions to support critical systems and business programs. - Knowledge of typical enterprise identity life cycle management processes and standards. - Able and willing to be a hands-on contributor. - Superb communication skills, including issue tracking, triaging and crisis management. Requirements - Non-JavaScript Software development experience (Java, .Net, Go, C#, Flutter, PHP, etc). - Experience in delivering Auth0 implementations for organizations. - Experience with Node JS runtime environment. - Mobile development experience (iOS and Android). Benefits - Health, dental and vision insurance. - 401(k). - Flexible spending account. - Paid leave (including PTO and parental leave). Company Description Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. To learn more about Okta, visit https://www.okta.com .

• Develop and maintain strong relationships with clients • Establish and demonstrate exceptional industry and regulatory knowledge through onsite field audits, employee trainings, and regulatory interaction • Minimize risk to increase profitability for the client • Organize a quarterly visit schedule to maximize travel efficiency • Prepare various compliance documentation as needed • Assist in developing, implementing, and monitoring accident prevention programs and policies • Communicate and implement environmental management compliance systems • Support the ongoing growth of the company by performing exceptional customer service and documenting referrals or sales leads per year • Promote productive relationships with dealer group management for KPA clients and State Dealer Association Management