• Creating field facing solutions content (Technical Walkthroughs, Deep Dives, Demos, Qualification Guides, etc.) for specific solutions around Analytics & AI • Mainstreaming solution area and other enablement projects to better equip the field for the first stages of Analytics & AI opportunities • Webinars/Events presentations including internal and external content with Alliance Partners, Channel Partners, Vendors, etc. • Participate in customer facing calls, demos, POCs, EBCs, internal strategy/sizing sessions, and other related solution-focused activities • Staying abreast of advancements in both our internal product offerings (FlashArray, FlashBlade, Portworx), new and updated solutions briefs, and formalizing an enablement plan from those • Solutions Roadmap participation/influence, daily conversations with Solutions Architects and Product Management about field impact, deals, and feedback from the field on existing solutions, etc. • Daily Slack availability and enablement, leading to customer/opportunity influence • Participation/oversight in field testing in order to document anecdotal knowledge about that application and platform • Post sales assists/troubleshooting with expert level knowledge around solutions • Partner with SLED Sales Leaders for two-way feedback and communication • Be a beacon of positivity capable of inspiring and motivating the field to reach higher levels of success and attracting customers to adopt Everpure Storage technology • High degree of cross-functional engagement with other GTM and corporate functions • Communicate, connect and align people within the direct team and develop internal relationships across Everpure

• Design, develop, and maintain integrations between Parloa AMP and CRM/ticketing platforms using REST APIs. • Implement caller identification workflows using customer data, phone numbers, account IDs, and reference numbers. • Enable automated ticket/case creation and synchronization between voice interactions and CRM systems. • Integrate Parloa AMP with enterprise telephony environments using SIP/VoIP technologies. • Configure call routing, number provisioning, trunk connectivity, transfer flows, and human-agent handoff scenarios. • Develop and maintain API authentication mechanisms, including OAuth 2.0, API keys, token refresh processes, and webhook integrations. • Build backend integration logic, data mappings, error handling, retry mechanisms, and fallback processes. • Troubleshoot and resolve issues across multiple systems using API logs, SIP traces, and monitoring tools. • Collaborate with client stakeholders, technical teams, and solution architects throughout implementation and deployment phases.

• Own the relationship with Cresta’s Partners and work with the internal Partner Team. • Ensure partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers. • Act as a trusted advisor for our partners, guiding them toward investing in and building a Cresta partner program. • Serve as a trusted advisor and platform expert, connecting technical capabilities to strategic business outcomes for partners and customers. • Drive partner success through executive presentations, solution demonstrations, and technical presales support. • Develop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growth. • Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners. • Influence and align stakeholders across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale Cresta's partner strategy.

• Develop configuration: Create registration entities, data flows, task templates, data visualization experiences, and other configurations in support of developing Luma Solutions that will be delivered as part of the product • Test and troubleshoot configuration: Perform in-team testing of configuration and assist is handing test cases to the QA group for release testing. Troubleshoot configuration to understand why it is not producing desired results. • Contribute to documentation: Write draft documentation of configuration and workflows and collaborate with the Documentation team to develop final customer-facing documentation • Train internal and external users: Train members of other Dotmatics teams and early customers on how to use Luma Solutions configuration and the workflows it supports • Champion quality and best practices: Actively participate in the development of best practices for Luma configuration, and ensure these best practices are followed in the development of Luma Solutions. • Provide input into new product features: Use new product features in Luma Solutions and provide feedback on the experience, participate in user experience testing, and provide input to the Product team about features that will enable the best Solutions • Provide input into the Solutions roadmap: Prototype ideas for new Solutions capability and provide input on how the prototypes can inform the Solutions roadmap