S-PRO

• Work closely with the sales team to understand client needs and craft tailored solutions. • Conduct discovery sessions with clients to gather business and technical requirements. • Translate business needs into high-level solution concepts, scope documents, and feature lists. • Develop presentations, proposals, cost estimates, and technical documentation for clients. • Collaborate with technical teams (developers, solution architects) to define the best approach for each project. • Assist in creating Proof of Concepts (PoC) or prototypes when required. • Identify upselling and cross-selling opportunities based on client needs.

• Забезпечення життєдіяльності компанії (закупівля техніки, пошук та робота з підрядниками) • Допомога у створенні бренду компанії та активна участь в корпоративних ініціативах • Співпраця в організації тімбілдінгів та івентів • Інвентаризація обладнання • Замовлення товарів та їх брендування • Відслідковування адміністративних витрат, щотижнева звітність • Виконання можливих адміністративних завдань • Підтримка процесу онбордингу/офбордингу співробітників

• Draft, review, and negotiate IT contracts, agreements, and other legal documents, with a strong focus on European and international jurisdictions. • Handle claim cases, disputes, and legal issues that may arise in contractual relationships, ensuring that company interests are protected. • Provide legal support on regulatory compliance related to data privacy, IP, and software licensing. • Collaborate with cross-functional teams (C-level, HR, Sales) to ensure legal compliance within business processes and contractual obligations. • Establish and maintain efficient processes for contract management, including risk assessment and mitigation strategies. • Keep up-to-date with European IT and data privacy laws, ensuring compliance in all business operations.

• Developing financial transactions (money transfers etc.) application for an international bank.

• Help establish and maintain efficient accounting processes. • Support financial reporting and ensure compliance as the company grows. • Simplify invoicing and tax reporting for solo entrepreneurs in Poland and Eastern Europe.

• Design, develop, and maintain integrations between Parloa AMP and CRM/ticketing platforms using REST APIs. • Implement caller identification workflows using customer data, phone numbers, account IDs, and reference numbers. • Enable automated ticket/case creation and synchronization between voice interactions and CRM systems. • Integrate Parloa AMP with enterprise telephony environments using SIP/VoIP technologies. • Configure call routing, number provisioning, trunk connectivity, transfer flows, and human-agent handoff scenarios. • Develop and maintain API authentication mechanisms, including OAuth 2.0, API keys, token refresh processes, and webhook integrations. • Build backend integration logic, data mappings, error handling, retry mechanisms, and fallback processes. • Troubleshoot and resolve issues across multiple systems using API logs, SIP traces, and monitoring tools. • Collaborate with client stakeholders, technical teams, and solution architects throughout implementation and deployment phases.

• Coordinate and track incoming IT support requests and incidents; • Support employees with software tools setup; • Assist with onboarding and offboarding processes from the IT side; • Manage user accounts, permissions, and access requests; • Support administration of Jira, and Confluence, Google Workspace, etc; • Assist with managing user groups, permissions, roles, and spaces; • Help maintain workflows, automations, dashboards, and reporting configurations; • Maintain IT inventory, equipment records, and software licenses; • Escalate technical issues to appropriate engineering or infrastructure teams; • Support smooth daily operations of internal tools and workplace technology.

• Work closely with the team to understand client needs and craft tailored solutions. • Conduct requirements gathering sessions with clients and internal stakeholders to understand business objectives and technical constraints. • Translate business needs into high-level solution concepts, scope documents, and feature lists. • Develop presentations, proposals, cost estimates, and technical documentation for clients. • Collaborate with solution architects, developers, and QA to ensure requirements are feasible and testable. • Create and maintain project documentation (functional specs, data flow diagrams, system architecture documentation). • Facilitate stakeholder communication and manage conflicting requirements. • Assist in creating Proof of Concepts (PoC) or prototypes when required. • Identify upselling and cross-selling opportunities based on client needs.

• Implementation of HR strategy for the department (100+ people). • Building Performance Management, KPI/OKR systems. • Build talent development programs (PDP/IDP), succession planning. • Launching eNPS and working with engagement analytics. • Organization of onboarding and offboarding processes. • Confident use of HRM/CRM systems (Zoho People) to support HR processes. • Mentoring managers in developing leadership skills. • HR metrics analytics, creating dashboards for business. • Participation in organizational structure changes and team development.

• Design product interfaces by proposing solutions for assigned tasks while proactively identifying and recommending improvements beyond the original scope. • Create new and maintain existing design systems and UI kits, ensuring consistency and scalability across products. • Collaborate closely with developers to ensure designs translate accurately into production. • Follow established AI integration processes within the design workflow and suggest improvements to evolve them further. • Facilitate workshops with stakeholders, presenting and defending design decisions and concepts with clear, well-reasoned arguments.