• Develop configuration: Create registration entities, data flows, task templates, data visualization experiences, and other configurations in support of developing Luma Solutions that will be delivered as part of the product • Test and troubleshoot configuration: Perform in-team testing of configuration and assist is handing test cases to the QA group for release testing. Troubleshoot configuration to understand why it is not producing desired results. • Contribute to documentation: Write draft documentation of configuration and workflows and collaborate with the Documentation team to develop final customer-facing documentation • Train internal and external users: Train members of other Dotmatics teams and early customers on how to use Luma Solutions configuration and the workflows it supports • Champion quality and best practices: Actively participate in the development of best practices for Luma configuration, and ensure these best practices are followed in the development of Luma Solutions. • Provide input into new product features: Use new product features in Luma Solutions and provide feedback on the experience, participate in user experience testing, and provide input to the Product team about features that will enable the best Solutions • Provide input into the Solutions roadmap: Prototype ideas for new Solutions capability and provide input on how the prototypes can inform the Solutions roadmap

• Own the technical onboarding process for new customers from kickoff through successful go-live. • Gather technical requirements from customers and understand their security, infrastructure, and operational context. • Configure customer environments, product settings, integrations, users, permissions, policies, and workflows. • Guide customers through required implementation steps, prerequisites, connectivity requirements, and deployment options. • Coordinate onboarding timelines with customer success, sales, support, product, and engineering teams. • Validate that customer deployments are working as expected before handover to ongoing support or customer success. • Create and maintain onboarding checklists, implementation plans, and customer-specific technical documentation. • Identify onboarding risks early and drive them to resolution. • Lead technical onboarding calls and implementation workshops with customer stakeholders. • Communicate clearly with security teams, IT teams, engineers, SOC analysts, and business stakeholders. • Explain technical requirements, configuration decisions, and product behavior in practical cybersecurity terms. • Provide customers with clear guidance on next steps, responsibilities, dependencies, and expected outcomes. • Manage technical expectations during onboarding and escalate blockers appropriately. • Produce concise meeting notes, action items, implementation summaries, and handover documentation. • Build trust with customers by being structured, responsive, and technically credible. • Work closely with engineering and product teams to resolve onboarding blockers and improve implementation workflows. • Provide feedback from customer onboarding projects to improve product usability, documentation, automation, and configuration defaults. • Collaborate with customer success and support teams to ensure a smooth transition after onboarding. • Help build repeatable onboarding playbooks, templates, runbooks, and technical enablement material. • Track common onboarding issues and contribute to process improvements that reduce time-to-value. • Support internal knowledge sharing around customer environments, integration patterns, and cybersecurity use cases.

• podnosi dojrzałość procesu dostarczania SDLC w projektach z wykorzystaniem AI, • doradza technologicznie i architektonicznie przy projektowaniu rozwiązań AI, z uwzględnieniem kosztów, ryzyk i wartości biznesowej, • projektuje architekturę systemów AI oraz rozwiązań wspierających proces SDLC we współpracy z zespołami inżynierskimi, • tworzy i rozwija rozwiązania oparte o AI (np. agenci AI) usprawniające Delivery, w szczególności proces wytwarzania oprogramowania, • projektuje i wdraża autonomiczne pipeline'y SDLC, w których AI ewoluuje z roli asystenta wytwarzania kodu do roli samodzielnego systemu realizującego zadania end-to-end (np. analiza wymagań, generowanie zmian, testowanie, walidacja, tworzenie PR-ów, monitoring jakości itp.), • współtworzy strategię oraz wizję AI-first SDLC i AI Delivery w skali organizacji, • definiuje standardy, wzorce i dobre praktyki w obszarze AI i architektury, • dzieli się wiedzą, prowadzi mentoring oraz rozwój kompetencji zespołów technicznych.

• Provide strategic, operational and deep technical expertise to execute Moneythor’s Customer Success vision. • Provide assistance to our digital banking clients and address their ongoing technical & functional questions. • Act as technical go-to person for our customer success organization. • Leverage your deep HTML, JavaScript, Web development, SQL, and Java skills to customize our clients' implementations. • Play an evangelist role with our clients on the existing and/or new features of the solution. • Maximize platform adoption/engagement and drive new business growth through greater advocacy and reference-ability. • Understand and analyze client business requirements, and help implement, test, package and ensure the timely and accurate solution delivery. • Partner with business development, product, and engineering teams in pre-sales, onboarding, and client-retention activities. • Maintain in-depth understanding of our platform and provide vetted, impactful customer feedback to the product team. • Use a case tracking system to manage information, questions and answers for every client-driven request. • Identify potential opportunities to extend our relationship with clients and ensure that these are passed on to the appropriate team members. • Maintain expert professional knowledge about the market and developments in the digital banking industry. • Respond to service disruptions/incidents as part of our internal incident procedures. • Ensure accurate and timely completion of all projects and requests.