SPHYNX offers solutions in the areas of cyber intelligence, analytics, incident response, assurance & certification.
Customer Onboarding Engineer – Cybersecurity Products
Location
Switzerland
Posted
11 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Onboarding Engineer – Cybersecurity Products
Sphynx Technology Solutions
• Own the technical onboarding process for new customers from kickoff through successful go-live. • Gather technical requirements from customers and understand their security, infrastructure, and operational context. • Configure customer environments, product settings, integrations, users, permissions, policies, and workflows. • Guide customers through required implementation steps, prerequisites, connectivity requirements, and deployment options. • Coordinate onboarding timelines with customer success, sales, support, product, and engineering teams. • Validate that customer deployments are working as expected before handover to ongoing support or customer success. • Create and maintain onboarding checklists, implementation plans, and customer-specific technical documentation. • Identify onboarding risks early and drive them to resolution. • Lead technical onboarding calls and implementation workshops with customer stakeholders. • Communicate clearly with security teams, IT teams, engineers, SOC analysts, and business stakeholders. • Explain technical requirements, configuration decisions, and product behavior in practical cybersecurity terms. • Provide customers with clear guidance on next steps, responsibilities, dependencies, and expected outcomes. • Manage technical expectations during onboarding and escalate blockers appropriately. • Produce concise meeting notes, action items, implementation summaries, and handover documentation. • Build trust with customers by being structured, responsive, and technically credible. • Work closely with engineering and product teams to resolve onboarding blockers and improve implementation workflows. • Provide feedback from customer onboarding projects to improve product usability, documentation, automation, and configuration defaults. • Collaborate with customer success and support teams to ensure a smooth transition after onboarding. • Help build repeatable onboarding playbooks, templates, runbooks, and technical enablement material. • Track common onboarding issues and contribute to process improvements that reduce time-to-value. • Support internal knowledge sharing around customer environments, integration patterns, and cybersecurity use cases.
Job Requirements
- Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field.
- 2–5+ years of experience in customer onboarding, implementation engineering, solutions engineering, technical support, security operations, DevOps, or a similar technical role.
- Solid understanding of cybersecurity concepts, terminology, and workflows.
- Experience working with cybersecurity products or security-focused SaaS platforms.
- Ability to configure technical systems, integrations, user permissions, policies, and product settings.
- Familiarity with common security tools and concepts such as SIEM, SOC workflows, IAM, EDR/XDR, vulnerability management, threat intelligence, alerting, and incident response.
- Understanding of networking fundamentals, including DNS, HTTP/S, APIs, firewalls, proxies, VPNs, IP allowlisting, and certificates.
- Experience troubleshooting technical issues involving authentication, permissions, connectivity, data ingestion, or APIs.
- Comfortable working directly with customers in technical meetings.
- Strong written and verbal communication skills (English, German)
- Ability to document implementation steps, decisions, risks, and handover notes clearly.
- Strong ownership, attention to detail, and ability to manage multiple onboarding projects at the same time.
- Nice to Have
- Experience in a cybersecurity vendor, MSSP, SOC, SaaS, or enterprise security environment.
- Hands-on experience with SIEM or SOAR platforms such as Splunk, Microsoft Sentinel, Elastic, QRadar, Chronicle, Cortex XSOAR, or similar.
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience with identity providers and authentication methods such as SSO, SAML, OAuth, OIDC, SCIM, MFA, and RBAC.
- Basic scripting or API experience using Python, Bash, Postman, curl, or similar tools.
- Understanding of compliance and security frameworks such as ISO 27001, SOC 2, NIST, CIS Controls, GDPR, or MITRE ATT&CK.
- Experience creating customer-facing technical documentation, onboarding guides, or implementation playbooks.
- Familiarity with ticketing and collaboration tools such as Jira, Linear, Zendesk, HubSpot, Salesforce, Confluence, or Notion.
- Certifications such as Security+, CySA+, SSCP, CCNA, AWS/Azure fundamentals, or similar.
Benefits
- Competitive remuneration package adjusted to proven skills and experience;
- Excellent working conditions;
- Exposure to training and professional development capabilities, including the ability to engage in cutting-edge research;
- Exposure to international clients and collaborators.
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