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iHerb, LLC

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Marketing Specialist, Personalization – Rewards

MarketingMarketingFull TimeRemoteMid LevelTeam 1,001-5,000Since 1996H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

10 days ago

Salary

$85K - $95K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Marketing Specialist, Personalization – Rewards

iHerb, LLC

• Support the weekly Personalization Pod sprint cycle - coordinating asset delivery, QA, and go-live checklists. • Conduct thorough quality assurance on campaign setups. • Compile, organize, and maintain SKU-level data, product recommendation inputs, and campaign content files. • Monitor in-flight campaign performance and surface anomalies to the team. • Support post-campaign data pulls and help assemble performance readout summaries. • Support day-to-day operations for the Rewards program. • Act as the marketing point-of-contact for customer service escalations. • Help coordinate deliverables across various teams. • Maintain Rewards program documentation. • Assist with QA and user acceptance testing for new Rewards features. • Manage data preparation and file workflows. • Maintain shared project trackers, sprint boards, and stakeholder status updates. • Partner with the Marketing Analyst to retrieve customer segmentation data. • Review marketing materials to ensure quality and consistency with brand standards. • Proactively identify process gaps or workflow bottlenecks. • Work cross-functionally with internal departments.

Job Requirements

  • 2–5+ years of marketing experience.
  • Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
  • Exceptionally high attention to detail and accuracy in campaign setup, QA, and project execution.
  • Excellent communication and interpersonal skills for cross-functional collaboration.
  • Ability to thrive in a fast-paced, sprint-based environment.
  • Self-motivated and proactive - surfaces issues early and brings forward solutions.
  • Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets, Forms) and collaboration tools.
  • Comfortable working with data: building trackers, pulling reports, organizing files, and identifying errors.
  • Experience with loyalty, rewards, or retention programs in a consumer-facing business.

Benefits

  • Employees (and their families) that meet eligibility criteria are eligible to participate in medical, dental, vision, and basic life insurance programs.
  • Enrollment in the company’s 401(k) plan.
  • Eligible for Time Off and Paid Sick Leave.
  • Paid holidays throughout the calendar year.
  • Hired applicants may be awarded Restrict Stock Units and receive annual bonuses.

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