• Manage and optimize multi-channel campaigns across Meta, Google, TikTok, and emerging platforms to maximize ROI. • Develop and execute strategies to increase brand awareness, community engagement, and brand search volume. • Track, analyze, and report on performance using tools like GA4, Shopify analytics, and attribution platforms. • Collaborate with our content team to develop hooks, creatives, and messaging that resonate with our vanlife community. • Drive improvements across funnels, from awareness to retention, ensuring a seamless and engaging customer experience. • Plan and allocate marketing budgets to maximize efficiency and meet performance targets. • Work with operations, product development, and leadership to align marketing with launches, inventory, and business priorities.

• Build Client Relationships: Serve as a day-to-day point of contact for clients, supporting ecommerce initiatives and building trust over time. • Understand Client Goals: Learn clients' business objectives and work alongside a senior strategist to meet deliverables and communicate impact. • Regular Communication: Participate in and eventually lead regular client check-ins to share updates, discuss initiatives, and gather feedback. • Partnership Support: Help maintain relationships with agency partners by coordinating monthly touch bases and sharing learnings internally. • Campaign Support: Assist in the implementation of ecommerce optimization campaigns, coordinating with internal teams to keep projects on track. • Timeline Tracking: Help manage project timelines to ensure deliverables are met on schedule. • Work with Design and Development Teams: Collaborate with designers and developers to implement site changes, assist with QA after deployments, and help communicate technical updates to clients. • Knowledge Sharing: Contribute to a culture of learning by sharing insights and best practices across teams. • AGILE Participation: Learn and contribute to AGILE workflows, including backlog management and sprint planning. • Budget Awareness: Support client budget tracking and help ensure resources are used effectively. • Case Studies: Assist strategists in documenting client wins and contributing to case study development. • App Research & Recommendations: Research and recommend apps based on client needs, and help with implementation and optimization.

• Upload, list, and maintain accurate, high-converting product listings for printers, POS systems, tablets, and accessories across Zoho e-commerce and various other digital marketplaces. • Utilize e-commerce SEO best practices to maximize product visibility and search rankings. • Partner closely with the Marketing Department to plan, execute, and monitor promotional campaigns, seasonal deals, and sales strategies. • Manage and drive sales volume across diverse e-commerce platforms, ensuring cohesive pricing, inventory synchronization, and brand messaging. • Oversee day-to-day storefront operations, including real-time inventory updates and strategic pricing adjustments. • Stay ahead of market trends, competitor pricing, and emerging demands within the tech, POS, and computer accessory sectors.

Role Description The role will be responsible for managing team members in fraud prevention, order processing, out-bound shipping optimizations and the eCommerce returns experience from returns logistics to consumer credit processing. It will be crucial for the role to set clear KPIs and regular reviews with the OFT lead to ensure the business is operating inside of desired thresholds. The role will also be responsible for managing the freight out, returns and chargeback budget, as well as forecasting and staffing labor. There will be a close collaboration with distribution center, customer care and commercial teams to ensure timely processing in adherence with SLAs, providing cost effective speed of delivery to customers and the overall returns experience and the ability to enact on various customer engagements in a frictionless manner. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. The primary functions of this role include but are not limited to: - Manage Outbound eCommerce Freight forecast and budget - Fraud Management - Manage eCommerce Order Fulfillment - Oversee the OMNI, fraud, returns and order fulfilment team members and ensure adherence to business goals - Oversee the processing of eCommerce transactions, ensuring accuracy in order completion, SLAs and overall flow through the system. - Leading the Order Fulfillment team Qualifications - Bachelor’s degree or higher in a related field or applicable industry experience. - 5+ years of product management experience with a proven track record of successfully launching products or related experience. - 5+ years of experience in eCommerce operations, fulfilment or order processing. - 5+ Experience with fraud prevention tools and methodologies. - 5+ years working inside order management systems with a clear understanding of order flows. - Demonstrated success managing a team of operations team members. - Demonstrated success aligning strategy across external stakeholders. Requirements - Relationship building and collaboration skills across diverse and matrixed stakeholders and customers. - Ability to surface, prioritize, and balance multiple stakeholder priorities. - Strong time management skills to manage multiple priorities and deadlines simultaneously. - Excellent problem solving and analytical skills, including experience leveraging data to inform decisions. - Strong experience in understanding business partner and client needs. - Ability to lead and influence cross-functional teams. - Highly adaptable in a fast-paced hyper-growth environment; proactive and able to thrive within ambiguity. - Demonstrated experience influencing senior management and setting expectations for major cross-functional initiatives. Benefits - Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. - Financial Planning and wellbeing - Our plans provide powerful ways to protect income, pay for expenses and invest in the future. - Time away from work - Our plans support our employees’ needs to get out, get healthy and come back stronger than ever. - Extras, discounts and perks - We offer a variety of cool extras, from generous discounts to community-based programs. - Growth and Development - We offer extensive opportunities and support for personal and professional development. - Health and Wellness - We aim to support a healthy lifestyle through our comprehensive health and wellness programs and offerings.