• Upload, list, and maintain accurate, high-converting product listings for printers, POS systems, tablets, and accessories across Zoho e-commerce and various other digital marketplaces. • Utilize e-commerce SEO best practices to maximize product visibility and search rankings. • Partner closely with the Marketing Department to plan, execute, and monitor promotional campaigns, seasonal deals, and sales strategies. • Manage and drive sales volume across diverse e-commerce platforms, ensuring cohesive pricing, inventory synchronization, and brand messaging. • Oversee day-to-day storefront operations, including real-time inventory updates and strategic pricing adjustments. • Stay ahead of market trends, competitor pricing, and emerging demands within the tech, POS, and computer accessory sectors.

Role Description The role will be responsible for managing team members in fraud prevention, order processing, out-bound shipping optimizations and the eCommerce returns experience from returns logistics to consumer credit processing. It will be crucial for the role to set clear KPIs and regular reviews with the OFT lead to ensure the business is operating inside of desired thresholds. The role will also be responsible for managing the freight out, returns and chargeback budget, as well as forecasting and staffing labor. There will be a close collaboration with distribution center, customer care and commercial teams to ensure timely processing in adherence with SLAs, providing cost effective speed of delivery to customers and the overall returns experience and the ability to enact on various customer engagements in a frictionless manner. We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together. The primary functions of this role include but are not limited to: - Manage Outbound eCommerce Freight forecast and budget - Fraud Management - Manage eCommerce Order Fulfillment - Oversee the OMNI, fraud, returns and order fulfilment team members and ensure adherence to business goals - Oversee the processing of eCommerce transactions, ensuring accuracy in order completion, SLAs and overall flow through the system. - Leading the Order Fulfillment team Qualifications - Bachelor’s degree or higher in a related field or applicable industry experience. - 5+ years of product management experience with a proven track record of successfully launching products or related experience. - 5+ years of experience in eCommerce operations, fulfilment or order processing. - 5+ Experience with fraud prevention tools and methodologies. - 5+ years working inside order management systems with a clear understanding of order flows. - Demonstrated success managing a team of operations team members. - Demonstrated success aligning strategy across external stakeholders. Requirements - Relationship building and collaboration skills across diverse and matrixed stakeholders and customers. - Ability to surface, prioritize, and balance multiple stakeholder priorities. - Strong time management skills to manage multiple priorities and deadlines simultaneously. - Excellent problem solving and analytical skills, including experience leveraging data to inform decisions. - Strong experience in understanding business partner and client needs. - Ability to lead and influence cross-functional teams. - Highly adaptable in a fast-paced hyper-growth environment; proactive and able to thrive within ambiguity. - Demonstrated experience influencing senior management and setting expectations for major cross-functional initiatives. Benefits - Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued. - Financial Planning and wellbeing - Our plans provide powerful ways to protect income, pay for expenses and invest in the future. - Time away from work - Our plans support our employees’ needs to get out, get healthy and come back stronger than ever. - Extras, discounts and perks - We offer a variety of cool extras, from generous discounts to community-based programs. - Growth and Development - We offer extensive opportunities and support for personal and professional development. - Health and Wellness - We aim to support a healthy lifestyle through our comprehensive health and wellness programs and offerings.

Role Description We are seeking a highly analytical and action-oriented eCommerce Performance Analyst to support growth across our digital portfolio. This role is responsible for owning the integrity, accuracy, and usability of our analytics data while translating insights into clear, actionable opportunities that drive measurable business impact. This is not a traditional reporting role. The ideal candidate is experienced in Google Analytics 4 (GA4), eCommerce performance analysis, and A/B testing, but also understands the customer journey and has great product sense. They are motivated to go beyond insights—partnering closely with product, UX, and development teams to help bring optimizations to life. Essential Duties, Functions and/or Responsibilities - Analytics Ownership & Data Integrity (Primary Focus) - Drive Google Analytics 4 (GA4) implementation, ensuring data accuracy, consistency, and reliability across all eCommerce properties. - Build, maintain, and optimize eCommerce funnels, dashboards, and reporting frameworks. - Ensure alignment between analytics data, business KPIs, and reporting tools. - Troubleshoot tracking issues and partner with developers to resolve discrepancies and gaps in data. - Insights, Experimentation & Performance Optimization - Analyze end-to-end eCommerce funnel performance to identify trends, drop-off points, and opportunities for improvement. - Translate data into clear, actionable insights that directly inform prioritization and roadmap decisions. - Proactively identify opportunities to improve conversion rate (CVR), average order value (AOV), and overall revenue. - Design, support, and analyze A/B and multivariate tests to validate optimization opportunities. - Partner closely with the Senior Director to support backlog prioritization with data-driven recommendations. - Reporting & Stakeholder Communication - Develop and deliver regular reporting on site health, performance trends, and key metrics. - Communicate insights, test results, and opportunity areas to cross-functional stakeholders including Merchandising, Marketing, Operations, and Technology. - Present findings in a clear, concise, and business-relevant way that drives action. - Execution Partnership & Optimization Support - Collaborate with product, UX, and development teams to define requirements for new features and optimizations. - Ensure proper tracking and measurement plans are in place for all new capabilities and experiments. - Participate in QA to validate both functionality and data accuracy. - Support experimentation efforts end-to-end, including hypothesis development, test setup, validation, and results analysis. - Growth Opportunity - Gain hands-on experience in eCommerce growth strategy, experimentation, and digital product development. - Expand beyond analytics into optimization, testing, and product ownership. - Play a key role in shaping the customer experience and driving measurable revenue impact. - Indirectly and directly responsible for product quality. - Other duties as assigned. Qualifications - 3+ years of experience in digital analytics, with a strong focus on eCommerce performance. - Hands-on expertise in Google Analytics 4 (GA4), including implementation, troubleshooting, and funnel analysis. - Strong experience designing, executing, and analyzing A/B tests. - Strong understanding of eCommerce metrics (CVR, AOV, revenue, funnel performance). - Proven ability to translate data into actionable insights and business recommendations. - Experience working with developers and UX teams to implement tracking and site enhancements. - Strong communication skills with the ability to present insights and test results to non-technical stakeholders. - Naturally curious, detail-oriented, and motivated to contribute beyond traditional analytics responsibilities. Success Metrics / KPIs - Accuracy and reliability of analytics data. - Quality and impact of insights delivered. - Experimentation velocity and impact (A/B testing effectiveness). - Contribution to conversion rate and revenue improvements. - Effectiveness of reporting and stakeholder alignment. - Successful measurement and validation of new features and experiments. Physical Requirements - Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. - Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards. This position requires applicants to be authorized to work in the US without sponsorship; TestEquity does not sponsor applicants for work visas. TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Role Description This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. The Ecommerce Coordinator is a versatile, cross-functional role that sits at the heart of ecommerce operations and marketing execution. The Ecommerce Coordinator will own day-to-day Shopify maintenance, performance reporting, email marketing support via Klaviyo, and content coordination across social channels - while proactively surfacing growth opportunities and optimization recommendations. This role is built for someone analytical and creative in equal measure, who thrives in a fast-moving ecommerce environment and wants direct impact on brand performance. Location: Fully Remote (Work from Home) Key Responsibilities - Ecommerce & Shopify Operations: - Maintain Shopify SKUs, tagging, collections, product pages, navigation, internal linking, and image QA. - Support CRO initiatives by identifying friction points in the buyer journey. - Assist with landing page updates and ongoing site optimization. - Coordinate with external developers for technical Shopify tasks as needed. - Analytics & Reporting: - Track performance across Shopify Analytics, GA4, Pinterest Analytics, and Klaviyo. - Prepare weekly reports covering traffic, conversion, add-to-cart, email, and product metrics. - Analyze trends, identify opportunities, and deliver actionable recommendations. - CRM & Email Marketing: - Support Klaviyo campaign execution, including segmentation, list management, and basic flows. - Assist with subscriber growth initiatives and lifecycle marketing campaigns. - Provide reporting and optimization recommendations for email performance. - Growth Marketing & Content: - Support content ideation, creative concepting, and story pillar development. - Assist in content execution across Pinterest, Instagram, TikTok, and other channels. - Identify opportunities to improve traffic, engagement, email growth, and conversion metrics. - SEO & Content Oversight: - Implement basic SEO recommendations for product, collection, and blog pages. - Optimize meta titles, meta descriptions, alt text, and internal linking. - Support agency execution of blogs and check for quality and alignment with brand standards. - Customer Service & Administrative Support: - Provide light support for customer inquiries and order/shipping questions. - Maintain FAQs, SOPs, and internal documentation. - Assist in improving the overall customer experience and operational efficiency. Qualifications - 1-3 years of experience in ecommerce, marketing operations, or digital marketing. - Hands-on experience with Shopify - product management, collections, and basic site operations. - Working knowledge of Klaviyo for email campaigns, segmentation, and flows. - Experience with GA4 for traffic and conversion tracking and reporting. - Familiarity with Pinterest, Instagram, and TikTok for content scheduling and performance tracking. - Understanding of ecommerce reporting, SEO fundamentals, and content workflows. - Experience with Canva or equivalent for basic creative asset support. Requirements - Analytical mindset - comfortable working with data to identify trends and recommend actions. - Highly organized with strong attention to detail and the ability to manage multiple workstreams simultaneously. - Proactive and curious - goes beyond task execution to surface opportunities and improvements. - Creative thinker who can contribute to content ideation and brand storytelling. - Strong written communication skills for reporting, content, and internal documentation. - Reliable and self-directed, capable of working independently in a remote environment. What Success Looks Like - Shopify product catalog and collections maintained accurately and consistently. - Metadata and SEO recommendations implemented effectively across product, collection, and blog pages. - Weekly KPI dashboards delivered on time with clear, actionable insights. - Content, social media, and email campaigns executed with consistency and alignment to brand standards. - Growth opportunities proactively identified and recommendations implemented with measurable impact. Opportunity This role offers rare, hands-on exposure to every core function of a growing ecommerce brand - from operations and analytics to content, email marketing, and growth strategy. The Digital Marketing & Ecommerce Coordinator will work directly with leadership, have a visible impact on strategic decisions, and build a diverse skill set across Shopify, Klaviyo, SEO, and social media marketing. High performers will have clear pathways to expanded responsibilities, greater ownership, and progression into senior ecommerce, digital marketing, or operational leadership roles. If you are looking for a role where your contributions are seen, valued, and rewarded - this is it. Application Process To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets