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Mashreq

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Manager – EDMS & BPM Support, Velocity Support

ManagerManagerFull TimeRemoteLeadTeam 1,001-5,000Since 1967H1B No SponsorCompany SiteLinkedIn

Location

Pakistan

Posted

13 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglishMicroservices

Job Description

Manager – EDMS & BPM Support, Velocity Support

Mashreq

• Oversee production support, managing a team to deliver efficient and reliable digital platform and Velocity application performance. • Collaborate with development teams, implementing best practices, and driving continuous improvement. • Ensure timely resolution of production issues, prioritizing and managing resources effectively. • Implement robust monitoring systems for proactive issue detection and efficient resolution. • Document and communicate system changes, keeping stakeholders informed and aligned. • Conduct regular performance reviews, providing constructive feedback for team development.

Job Requirements

  • Bachelor's degree in Computer Science, IT, or a related field, with a strong academic record.
  • Minimum 8 years of IT support experience, including 3 years in a managerial capacity, demonstrating leadership and team management skills.
  • Proven track record in managing EDMS, BPM, and Velocity application support teams, with successful outcomes.
  • In-depth technical knowledge of EDMS, BAW, and Microservices technologies, staying updated with the latest advancements.
  • Exceptional problem-solving abilities, with a track record of troubleshooting complex issues effectively.
  • Excellent communication skills, both written and verbal, with the ability to build rapport and influence stakeholders.
  • Ability to thrive in a fast-paced environment, managing multiple priorities and adapting to changing business needs.
  • Familiarity with Agile methodologies and DevOps practices, ensuring alignment with modern development approaches.
  • Willingness to continuously learn and adapt, staying ahead of industry trends and technological advancements.
  • Strong leadership qualities, including the ability to inspire, motivate, and develop a high-performing team.

Benefits

  • Remote work (RW)

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