Role Description This is an exciting time to join Remote and make a personal difference in the global employment space by joining our Employee Lifecycle team. As a critical extension of our clients’ HR teams, we navigate and advise on the intricate paths of global employment with unmatched speed, expertise, and precision. The vision of the Lifecycle team at Remote is not just about maintaining the gold standard in HR practices; it’s about elevating it, integrating cutting-edge technology solutions, and enriching customer experiences in over 80+ countries. As a Lifecycle Operations Lead: Time & Attendance , you will be responsible for supporting the Lifecycle Time & Attendance (T&A) team on day-to-day operational challenges including but not limited to: - Workflow design - Process improvement - Tooling - Automations - Data management - Knowledge management - Creation and maintenance of Standard Operating procedures You will be the point of contact for the team on process, data, and tech operational needs. Qualifications - Strong and demonstrable experience working in a large-volume/high-complexity policy, compliance, and employee relations support team across diverse global regions and countries. - Strong and demonstrable expertise in analyzing, interpreting, and applying employment legislation related to T&A. - Experience solving Time & Attendance related challenges is highly desirable. - Analytical mindset with an aptitude for drafting, implementing, and communicating complex global HR policies. - Proven ability to successfully manage and complete projects from inception to delivery. - Strong capability and focus on SLA adherence and data-driven decision-making. - Ability to operate autonomously and turn ambiguity into clear deliverables. - Excellent communication, influencing, conflict management, and negotiation skills. - An agile, resilient, and customer-centered approach to working in a dynamic environment. - High level of proficiency in English, both written and spoken. - Experience working in a startup or high-growth environment. Requirements - Establish and maintain operational governance for high-risk T&A domains. - Design and implement global HR policies and procedures specific to Time & Attendance. - Pro-actively monitor changes in global employment legislation relevant to T&A. - Act as the Policy Subject Matter Expert (SME) for the T&A function. - Support Time & Attendance teams on new country expansions. - Design and update complex process maps, workflows, and standard operating procedures. - Actively support Lifecycle Ops teams with tool debugging, integration, automation, and optimization. - Analyze T&A operational data and metrics to identify areas of policy non-compliance. - Develop and implement a robust framework for capturing, documenting, and communicating HR T&A policies. Benefits - Work from anywhere - Flexible paid time off - Flexible working hours (we are async) - 16 weeks paid parental leave - Mental health support services - Stock options - Learning budget - Home office budget & IT equipment - Budget for local in-person social events or co-working spaces

• Complete assigned daily transactional tasks accurately, consistently, and on time • Execute routine operational activities in accordance with established processes and guidelines • Demonstrate strong attention to detail when processing tasks, reviewing data, and maintaining records • Support small and/or non-complex clients, tasks, or projects under direct supervision • Assist with medium- and long-term tasks as directed by management • Contribute to assigned projects by completing defined components or deliverables • Maintain organized documentation, records, and supporting materials • Use Microsoft Office tools (including Excel, Word, and Outlook) to support daily tasks and reporting needs • Follow instructions and escalate questions or issues to appropriate team members • Participate in training and learning activities to build role-specific knowledge and skills

• Manage and own the expenses database to ensure completeness, accuracy, and compliance with local regulations and company policies. • Verify expenses across multiple currencies, ensuring accuracy and compliance with policies. • Analyze and continuously improve expense processes, identifying areas for operational efficiency and implementing solutions. • Set and maintain global policies for the expense management process to ensure effectiveness and adherence to best practices. • Liaise with the IT team to ensure that all systems are linked, addressing any gaps and updating system settings as needed for smooth expense operations. • Manage prepaid card systems, including user and card setup, downloading reports, raising invoices, and handling card recharges. • Check receipts for prepaid card transactions to ensure compliance with company policies. • Liaise with other teams to communicate and follow up on rejected or postponed payments, ensuring any missing information is gathered in time. • Undertake other ad-hoc tasks/projects, as assigned, to support the wider team.

Role Description We're looking for a Head of Operations to build the operational engine that lets us scale fulfilment quality without scaling headcount in lockstep. You'll inherit a team of 4 and grow it to 6-7 over your first 12 months. You'll sit at the centre of every important operational decision, as a key strategic partner to the CEO and Board and a critical member of the Senior Leadership Team. This is not a role for maintaining the status quo; it's for an operator who wants to define and drive our path to efficient, profitable scale. This is not a classic COO role, and it is not a classic Head of Ops role. It sits between operations, seller experience, 3PL partner management, finance, and engineering. You should think like a top-tier operator AND be comfortable enough with Claude, SQL, APIs, and internal tooling to turn a messy manual workflow into a system that runs itself. The Mission: What You Will Achieve - Transform our operations from reactive firefighting into a proactive, data-driven machine that compounds. - Deliver on our promises to sellers while building the automation and team infrastructure that frees the business to grow. - Combine hands-on operational leadership with strategic thinking and a builder's mindset. - Lead from the front by building automations in Claude, spending time in warehouses, and answering customer tickets yourself. - Be the kind of operator who's comfortable with technical tools and processes. Core Pillars of Success - Operational Excellence: Own the end-to-end fulfilment process (warehouse partners, carriers, customer support) and make it run reliably at scale. - Partner Performance: Manage our 3PL and carrier relationships with discipline: SLAs, scorecards, escalation paths, and commercial leverage. - Build, Automate & Augment: Design and ship AI-driven operational workflows using Claude, Make, and Retool. - Customer Operations: Own the customer support function, drive CSAT and inbound-contact-rate improvements. - Team & Playbook: Take ownership of an existing 4-person ops team, stabilise it, and grow it to 6-7 people. Qualifications - Top-tier management consulting pedigree. - Frontline operator: Experience on the shop floor, in customer support, and building automations. - AI-native builder: Proven ability to use tools like Claude, Make, and Retool. - Operations depth: Direct experience running operations in a high-growth environment. - SQL fluency: Ability to write SQL queries to interrogate the platform directly. - Startup experience: Proven ability to thrive in a fast-paced, ambiguous environment. - Analytical rigour: Use data to diagnose problems, prioritise improvements, and measure impact. - Strong communicator: Able to manage external partners and represent operations credibly to the board. Bonus Points (Nice to Have) - Degree in engineering, science, or related quantitative field. - Prior experience in logistics, e-commerce fulfilment, or supply chain. - Prior experience managing a customer support function, including familiarity with ticketing systems. Benefits - Own meaningful infrastructure at the intersection of operations, seller experience, 3PL partner management, finance, and engineering. - Work directly with the founder in a company that treats AI-native systems as a core way it runs. - Real product-market fit, real brands, real traction, and a clear operational problem worth solving. - A seat on the Senior Leadership Team from day one, with a genuine path from Head of Operations to COO. - Travel to our warehouse network across the UK, EU, and US. - Strong growth in scope, career, and compensation as the business scales.