Bezos.ai

• You'll become a cornerstone of our engineering team and help build the platform that powers global fulfilment - orders, inventory, shipments and returns flowing across our network every day • Reporting directly to the Head of Engineering, you won't just write production-grade code: you'll own core services end-to-end, mentor other engineers, influence the big technical decisions, and help shape how we build • Build the core platform. Design, develop and maintain scalable, secure services and APIs in our serverless cloud environment, predominantly in Go and React • Own it end-to-end. Take domain-specific services from architectural design through to deployment, monitoring, and investigating and fixing the root causes of issues - you build it, you run it • Build with AI. Use modern AI-powered dev tools (Claude Code, Cursor, GitHub Copilot) every day to ship faster, and help set the standard for how we engineer with AI • Champion engineering excellence. Raise the bar on development workflows, testing, deployment and observability. Release small, fast and often - and keep the code simple, because the best code is the code you don't have to write • Level up the team. Mentor other engineers through code reviews, pair programming and design discussions, and help shape our engineering culture and best practice • In Your First 90 Days, You Will: Get to know the platform end-to-end and ship your first production code in your opening weeks • Take ownership of a domain-specific service, from design through to deployment and monitoring • Establish your AI-assisted engineering workflow and share what's working with the team • Start raising the bar through code reviews, pairing and design discussions

**Your Mission** Be the dependable engine of the ops team. You'll keep orders flowing - spotting and resolving the ones that get stuck or go missing - answer seller and operational queries, run our operational checks, and help build the AI skills and automations that take the repetitive work off everyone's plate. You'll learn the whole order journey end-to-end and, within months, start figuring things out on your own. **Core Pillars** - **Keep the flow clean:** Run the daily cross-system checks; spot orders that are missing, stuck or mismatched, and resolve or escalate them. - **Support sellers & partners:** Answer operational tickets, run checkers, and create/send invoices accurately and on time. - **Learn to build:** Use Claude to build skills and automations that remove repetitive work, starting with the recruitment exercise and growing from there. - **Improve as you go:** Drive incremental improvements to the tools and processes you touch every day. **What you'll achieve in your first 90 days** - Run the daily cross-system reconciliation reliably and clear order exceptions in your queue. - Answer operational tickets within SLA and run the Bezos checkers independently. - Build your first working Claude skill or small automation that saves the team time. - Deliver clean, on-time work on a team project and start figuring out open-ended tasks with less hand-holding.

• Own a meaningful slice of operations end-to-end — and build the tools, automations and playbooks that let our network scale without adding headcount. • You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs, and turning recurring operational pain into permanent fixes (often as a Claude skill or agent, a Retool dashboard, or a Make automation you build yourself). • Keep the flow clean: Reconcile the Bezos Platform, WMS and Operations Dashboard daily; find and resolve missing/stuck/mismatched orders before sellers notice. • Hold the network to account: Monitor warehouse & carrier performance against SLAs; chase, escalate and reconcile invoices against rate cards. • Build the machine: Replace manual, repetitive work with Claude skills/agents, automations and dashboards, so the team scales output, not headcount. • Close the loop on sellers: Resolve operational tickets fast, find the root cause, and fix it upstream so it doesn't recur. • What you'll achieve in your first 90 days: Own the daily cross-system reconciliation and cut the count of unresolved order exceptions to near zero. Ship at least one automation, Claude skill or agent that removes a recurring manual task from the team's week. Take ownership of a slice of the warehouse/carrier portfolio: running its performance reviews and invoice reconciliation independently. Move at least one company OKR (despatch rate, contact rate, or resolution time) in the right direction and present it in the weekly metrics review.

Role Description We're looking for a Head of Operations to build the operational engine that lets us scale fulfilment quality without scaling headcount in lockstep. You'll inherit a team of 4 and grow it to 6-7 over your first 12 months. You'll sit at the centre of every important operational decision, as a key strategic partner to the CEO and Board and a critical member of the Senior Leadership Team. This is not a role for maintaining the status quo; it's for an operator who wants to define and drive our path to efficient, profitable scale. This is not a classic COO role, and it is not a classic Head of Ops role. It sits between operations, seller experience, 3PL partner management, finance, and engineering. You should think like a top-tier operator AND be comfortable enough with Claude, SQL, APIs, and internal tooling to turn a messy manual workflow into a system that runs itself. The Mission: What You Will Achieve - Transform our operations from reactive firefighting into a proactive, data-driven machine that compounds. - Deliver on our promises to sellers while building the automation and team infrastructure that frees the business to grow. - Combine hands-on operational leadership with strategic thinking and a builder's mindset. - Lead from the front by building automations in Claude, spending time in warehouses, and answering customer tickets yourself. - Be the kind of operator who's comfortable with technical tools and processes. Core Pillars of Success - Operational Excellence: Own the end-to-end fulfilment process (warehouse partners, carriers, customer support) and make it run reliably at scale. - Partner Performance: Manage our 3PL and carrier relationships with discipline: SLAs, scorecards, escalation paths, and commercial leverage. - Build, Automate & Augment: Design and ship AI-driven operational workflows using Claude, Make, and Retool. - Customer Operations: Own the customer support function, drive CSAT and inbound-contact-rate improvements. - Team & Playbook: Take ownership of an existing 4-person ops team, stabilise it, and grow it to 6-7 people. Qualifications - Top-tier management consulting pedigree. - Frontline operator: Experience on the shop floor, in customer support, and building automations. - AI-native builder: Proven ability to use tools like Claude, Make, and Retool. - Operations depth: Direct experience running operations in a high-growth environment. - SQL fluency: Ability to write SQL queries to interrogate the platform directly. - Startup experience: Proven ability to thrive in a fast-paced, ambiguous environment. - Analytical rigour: Use data to diagnose problems, prioritise improvements, and measure impact. - Strong communicator: Able to manage external partners and represent operations credibly to the board. Bonus Points (Nice to Have) - Degree in engineering, science, or related quantitative field. - Prior experience in logistics, e-commerce fulfilment, or supply chain. - Prior experience managing a customer support function, including familiarity with ticketing systems. Benefits - Own meaningful infrastructure at the intersection of operations, seller experience, 3PL partner management, finance, and engineering. - Work directly with the founder in a company that treats AI-native systems as a core way it runs. - Real product-market fit, real brands, real traction, and a clear operational problem worth solving. - A seat on the Senior Leadership Team from day one, with a genuine path from Head of Operations to COO. - Travel to our warehouse network across the UK, EU, and US. - Strong growth in scope, career, and compensation as the business scales.

• Your 12-month mission is to transform our operations from reactive firefighting into a proactive, data-driven machine that compounds. • You will be the engine of our operational excellence: delivering on our promises to sellers while building the automation and team infrastructure that frees the business to grow. • This role combines hands-on operational leadership with strategic thinking and a builder's mindset. • You will lead from the front. That means building automations in Claude with your own hands, time in warehouses with the team, and answering customer tickets yourself, not just directing others to do it. • Own the end-to-end fulfilment process (warehouse partners, carriers, customer support) and make it run reliably at scale. • Manage our 3PL and carrier relationships with discipline: SLAs, scorecards, escalation paths, and commercial leverage. • Design and ship AI-driven operational workflows using Claude, Make and Retool, reducing manual intervention, enabling real-time visibility, and building automations that compound over time rather than one-off fixes. • Own the customer support function, drive CSAT and inbound-contact-rate improvements, and build a team that resolves issues before they escalate. • Take ownership of an existing 4-person ops team from day one. Stabilise it, raise the bar, and grow it to 6-7 people. Document the operational playbook and build SOPs that make the business scalable and less founder-dependent.

Join a fast growing e-commerce startup shaping the future of e-commerce logistics. At Bezos.ai, we’re building the future of e-commerce logistics. Our Fulfilment-as-a-Service (FaaS) platform helps online sellers deliver their products faster, cheaper and more sustainably — levelling the playing field so they can compete with the big retailers. Think of us as the invisible engine behind great delivery experiences. We connect online stores with top-tier fulfilment centres and logistics partners — and our software makes sure every order is delivered perfectly. Join our mission to bring effortless fulfilment to thousands of growing brands across 16+ countries. About the role: This is an internship for someone smart, curious and excited to jump in, learn fast and make a real impact. As a Business Operations Intern, you'll be at the heart of our day-to-day operations — getting hands-on experience ensuring orders are delivered on time and customers are happy. What you'll do: You will be embedded in our fulfilment network, gaining real exposure to how a modern operations team runs. Your time with us is about learning the fundamentals of great operations — understanding how orders flow, how data drives decisions, and how strong relationships keep everything running smoothly. You'll combine hands-on operational work with analytical tasks and use AI tools to surface insights and find smarter ways of working. 1. Support the Daily Operation Be the person who helps keep things moving. Work closely with the internal team to make sure orders go out on time, escalations are handled, and nothing falls through the cracks. 2. Work with Data Help spot patterns in issues, track KPIs, and turn operational data into clear observations. You'll pull together reports and contribute to dashboards, building your analytical skills along the way. 3. Augment with AI You'll actively use AI tools (we use Claude heavily) to make yourself and the team more effective — whether that's drafting communications, summarising data, or finding faster ways to do recurring tasks. We want someone who sees AI as a genuine force multiplier. 4. Support Our Sellers Our customers are e-commerce sellers who depend on us to get things right. You'll learn how to be their advocate internally, with a focus on clear, warm and confident communication. 5. See the Operation First-Hand You may get the opportunity to visit fulfilment centres across the UK to understand how things actually work — from the packing bench to the loading bay. Seeing the operation in person is one of the best ways to learn. Application Process: 1. We like to get to know you and your motivations in a 30-minute chat with the Bezos Ops team 2. If we both agree that there is a fit, we would like to get to know the way you work and communicate. For this, we will send you an analytical data exercise (2-3h) to prepare before the next call. 3. In the next 30-min call with our Ops team and our founder, we will ask you to present your answers and recommendations to us 4. If you are successful we will make you an offer

Join a fast growing e-commerce startup shaping the future of e-commerce logistics. At Bezos.ai, we’re building the future of e-commerce logistics. Our Fulfilment-as-a-Service (FaaS) platform helps online sellers deliver their products faster, cheaper and more sustainably — levelling the playing field so they can compete with the big retailers. Think of us as the invisible engine behind great delivery experiences. We connect online stores with top-tier fulfilment centres and logistics partners — and our software makes sure every order is delivered perfectly. Join our mission to bring effortless fulfilment to thousands of growing brands across 16+ countries. About the role: This is a graduate role for someone smart, curious and excited to jump in, learn fast and make a real impact. As a Business Operations Associate, you’ll be at the heart of our day-to-day operations — making sure every order is delivered on time and every customer is happy. What you'll do: You will be the operational heartbeat of our fulfilment network. Your mission in the first 12 months is to make our operations sharper, smarter, and more data-driven — ensuring every order is delivered on time, every seller feels genuinely supported, and every process is as efficient as it can be. You'll combine hands-on operational work with analytical rigour and real relationship-building, using data and AI tools to surface insights and automate what can be automated. 1. Own the Daily Operation Be the person who keeps things moving. Work closely with warehouses, couriers and the internal team to make sure orders go out on time, escalations are handled fast, and nothing falls through the cracks. 2. Build with Data Spot patterns in issues, track KPIs, and turn raw operational data into clear recommendations. You'll be comfortable pulling together reports, building dashboards, and using data to drive better decisions — not just describing problems, but diagnosing them. 3. Augment with AI You'll actively use AI tools (we use Claude heavily) to make yourself and the team more effective — whether that's drafting communications, summarising data, building workflows, or finding faster ways to do recurring tasks. We want someone who sees AI as a genuine force multiplier. 4. Represent Our Sellers Our customers are e-commerce sellers who depend on us to get things right. You'll be their advocate internally — making sure their experience is always front of mind, especially when things don't go to plan. Clear, warm, confident communication is non-negotiable. 5. Go Deep on the Ground Visit fulfilment centres across the UK to understand how things actually work — from the packing bench to the loading bay. The best process improvements come from seeing the operation first-hand. Application Process: 1. We like to get to know you and your motivations in a 30-minute chat with the Bezos Ops team 2. If we both agree that there is a fit, we would like to get to know the way you work and communicate. For this, we will send you an analytical data exercise (2-3h) to prepare before the next call. 3. In the next 30-min call with our Ops team and our founder, we will ask you to present your answers and recommendations to us 4. If you are successful we will make you an offer

Join a fast growing e-commerce startup shaping the future of e-commerce logistics. At Bezos.ai, we’re building the future of e-commerce logistics. Our Fulfilment-as-a-Service (FaaS) platform helps online sellers deliver their products faster, cheaper and more sustainably — levelling the playing field so they can compete with the big retailers. Think of us as the invisible engine behind great delivery experiences. We connect online stores with top-tier fulfilment centres and logistics partners — and our software makes sure every order is delivered perfectly. Join our mission to bring effortless fulfilment to thousands of growing brands across 16+ countries. About the role: This is a graduate role for someone smart, curious and excited to jump in, learn fast and make a real impact. As a Business Operations Associate, you’ll be at the heart of our day-to-day operations — making sure every order is delivered on time and every customer is happy. What you'll do: You will be the operational heartbeat of our fulfilment network. Your mission in the first 12 months is to make our operations sharper, smarter, and more data-driven — ensuring every order is delivered on time, every seller feels genuinely supported, and every process is as efficient as it can be. You'll combine hands-on operational work with analytical rigour and real relationship-building, using data and AI tools to surface insights and automate what can be automated. 1. Own the Daily Operation Be the person who keeps things moving. Work closely with warehouses, couriers and the internal team to make sure orders go out on time, escalations are handled fast, and nothing falls through the cracks. 2. Build with Data Spot patterns in issues, track KPIs, and turn raw operational data into clear recommendations. You'll be comfortable pulling together reports, building dashboards, and using data to drive better decisions — not just describing problems, but diagnosing them. 3. Augment with AI You'll actively use AI tools (we use Claude heavily) to make yourself and the team more effective — whether that's drafting communications, summarising data, building workflows, or finding faster ways to do recurring tasks. We want someone who sees AI as a genuine force multiplier. 4. Represent Our Sellers Our customers are e-commerce sellers who depend on us to get things right. You'll be their advocate internally — making sure their experience is always front of mind, especially when things don't go to plan. Clear, warm, confident communication is non-negotiable. 5. Go Deep on the Ground Visit fulfilment centres across the UK to understand how things actually work — from the packing bench to the loading bay. The best process improvements come from seeing the operation first-hand. Application Process: 1. We like to get to know you and your motivations in a 30-minute chat with the Bezos Ops team 2. If we both agree that there is a fit, we would like to get to know the way you work and communicate. For this, we will send you an analytical data exercise (2-3h) to prepare before the next call. 3. In the next 30-min call with our Ops team and our founder, we will ask you to present your answers and recommendations to us 4. If you are successful we will make you an offer

Join a fast growing e-commerce startup shaping the future of e-commerce logistics. At Bezos.ai, we’re building the future of e-commerce logistics. Our Fulfilment-as-a-Service (FaaS) platform helps online sellers deliver their products faster, cheaper and more sustainably — levelling the playing field so they can compete with the big retailers. Think of us as the invisible engine behind great delivery experiences. We connect online stores with top-tier fulfilment centres and logistics partners — and our software makes sure every order is delivered perfectly. Join our mission to bring effortless fulfilment to thousands of growing brands across 16+ countries. About the role: This is a graduate role for someone smart, curious and excited to jump in, learn fast and make a real impact. As a Business Operations Associate, you’ll be at the heart of our day-to-day operations — making sure every order is delivered on time and every customer is happy. What you'll do: You will be the operational heartbeat of our fulfilment network. Your mission in the first 12 months is to make our operations sharper, smarter, and more data-driven — ensuring every order is delivered on time, every seller feels genuinely supported, and every process is as efficient as it can be. You'll combine hands-on operational work with analytical rigour and real relationship-building, using data and AI tools to surface insights and automate what can be automated. 1. Own the Daily Operation Be the person who keeps things moving. Work closely with warehouses, couriers and the internal team to make sure orders go out on time, escalations are handled fast, and nothing falls through the cracks. 2. Build with Data Spot patterns in issues, track KPIs, and turn raw operational data into clear recommendations. You'll be comfortable pulling together reports, building dashboards, and using data to drive better decisions — not just describing problems, but diagnosing them. 3. Augment with AI You'll actively use AI tools (we use Claude heavily) to make yourself and the team more effective — whether that's drafting communications, summarising data, building workflows, or finding faster ways to do recurring tasks. We want someone who sees AI as a genuine force multiplier. 4. Represent Our Sellers Our customers are e-commerce sellers who depend on us to get things right. You'll be their advocate internally — making sure their experience is always front of mind, especially when things don't go to plan. Clear, warm, confident communication is non-negotiable. 5. Go Deep on the Ground Visit fulfilment centres across the UK to understand how things actually work — from the packing bench to the loading bay. The best process improvements come from seeing the operation first-hand. Application Process: 1. We like to get to know you and your motivations in a 30-minute chat with the Bezos Ops team 2. If we both agree that there is a fit, we would like to get to know the way you work and communicate. For this, we will send you an analytical data exercise (2-3h) to prepare before the next call. 3. In the next 30-min call with our Ops team and our founder, we will ask you to present your answers and recommendations to us 4. If you are successful we will make you an offer

Join a fast growing e-commerce startup shaping the future of e-commerce logistics. At Bezos.ai, we’re building the future of e-commerce logistics. Our Fulfilment-as-a-Service (FaaS) platform helps online sellers deliver their products faster, cheaper and more sustainably — levelling the playing field so they can compete with the big retailers. Think of us as the invisible engine behind great delivery experiences. We connect online stores with top-tier fulfilment centres and logistics partners — and our software makes sure every order is delivered perfectly. Join our mission to bring effortless fulfilment to thousands of growing brands across 16+ countries. About the role: This is a graduate role for someone smart, curious and excited to jump in, learn fast and make a real impact. As a Business Operations Associate, you’ll be at the heart of our day-to-day operations — making sure every order is delivered on time and every customer is happy. What you'll do: You will be the operational heartbeat of our fulfilment network. Your mission in the first 12 months is to make our operations sharper, smarter, and more data-driven — ensuring every order is delivered on time, every seller feels genuinely supported, and every process is as efficient as it can be. You'll combine hands-on operational work with analytical rigour and real relationship-building, using data and AI tools to surface insights and automate what can be automated. 1. Own the Daily Operation Be the person who keeps things moving. Work closely with warehouses, couriers and the internal team to make sure orders go out on time, escalations are handled fast, and nothing falls through the cracks. 2. Build with Data Spot patterns in issues, track KPIs, and turn raw operational data into clear recommendations. You'll be comfortable pulling together reports, building dashboards, and using data to drive better decisions — not just describing problems, but diagnosing them. 3. Augment with AI You'll actively use AI tools (we use Claude heavily) to make yourself and the team more effective — whether that's drafting communications, summarising data, building workflows, or finding faster ways to do recurring tasks. We want someone who sees AI as a genuine force multiplier. 4. Represent Our Sellers Our customers are e-commerce sellers who depend on us to get things right. You'll be their advocate internally — making sure their experience is always front of mind, especially when things don't go to plan. Clear, warm, confident communication is non-negotiable. 5. Go Deep on the Ground Visit fulfilment centres across the UK to understand how things actually work — from the packing bench to the loading bay. The best process improvements come from seeing the operation first-hand. Application Process: 1. We like to get to know you and your motivations in a 30-minute chat with the Bezos Ops team 2. If we both agree that there is a fit, we would like to get to know the way you work and communicate. For this, we will send you an analytical data exercise (2-3h) to prepare before the next call. 3. In the next 30-min call with our Ops team and our founder, we will ask you to present your answers and recommendations to us 4. If you are successful we will make you an offer