• Complete assigned daily transactional tasks accurately, consistently, and on time • Execute routine operational activities in accordance with established processes and guidelines • Demonstrate strong attention to detail when processing tasks, reviewing data, and maintaining records • Support small and/or non-complex clients, tasks, or projects under direct supervision • Assist with medium- and long-term tasks as directed by management • Contribute to assigned projects by completing defined components or deliverables • Maintain organized documentation, records, and supporting materials • Use Microsoft Office tools (including Excel, Word, and Outlook) to support daily tasks and reporting needs • Follow instructions and escalate questions or issues to appropriate team members • Participate in training and learning activities to build role-specific knowledge and skills

• Manage and own the expenses database to ensure completeness, accuracy, and compliance with local regulations and company policies. • Verify expenses across multiple currencies, ensuring accuracy and compliance with policies. • Analyze and continuously improve expense processes, identifying areas for operational efficiency and implementing solutions. • Set and maintain global policies for the expense management process to ensure effectiveness and adherence to best practices. • Liaise with the IT team to ensure that all systems are linked, addressing any gaps and updating system settings as needed for smooth expense operations. • Manage prepaid card systems, including user and card setup, downloading reports, raising invoices, and handling card recharges. • Check receipts for prepaid card transactions to ensure compliance with company policies. • Liaise with other teams to communicate and follow up on rejected or postponed payments, ensuring any missing information is gathered in time. • Undertake other ad-hoc tasks/projects, as assigned, to support the wider team.

Role Description We're looking for a Head of Operations to build the operational engine that lets us scale fulfilment quality without scaling headcount in lockstep. You'll inherit a team of 4 and grow it to 6-7 over your first 12 months. You'll sit at the centre of every important operational decision, as a key strategic partner to the CEO and Board and a critical member of the Senior Leadership Team. This is not a role for maintaining the status quo; it's for an operator who wants to define and drive our path to efficient, profitable scale. This is not a classic COO role, and it is not a classic Head of Ops role. It sits between operations, seller experience, 3PL partner management, finance, and engineering. You should think like a top-tier operator AND be comfortable enough with Claude, SQL, APIs, and internal tooling to turn a messy manual workflow into a system that runs itself. The Mission: What You Will Achieve - Transform our operations from reactive firefighting into a proactive, data-driven machine that compounds. - Deliver on our promises to sellers while building the automation and team infrastructure that frees the business to grow. - Combine hands-on operational leadership with strategic thinking and a builder's mindset. - Lead from the front by building automations in Claude, spending time in warehouses, and answering customer tickets yourself. - Be the kind of operator who's comfortable with technical tools and processes. Core Pillars of Success - Operational Excellence: Own the end-to-end fulfilment process (warehouse partners, carriers, customer support) and make it run reliably at scale. - Partner Performance: Manage our 3PL and carrier relationships with discipline: SLAs, scorecards, escalation paths, and commercial leverage. - Build, Automate & Augment: Design and ship AI-driven operational workflows using Claude, Make, and Retool. - Customer Operations: Own the customer support function, drive CSAT and inbound-contact-rate improvements. - Team & Playbook: Take ownership of an existing 4-person ops team, stabilise it, and grow it to 6-7 people. Qualifications - Top-tier management consulting pedigree. - Frontline operator: Experience on the shop floor, in customer support, and building automations. - AI-native builder: Proven ability to use tools like Claude, Make, and Retool. - Operations depth: Direct experience running operations in a high-growth environment. - SQL fluency: Ability to write SQL queries to interrogate the platform directly. - Startup experience: Proven ability to thrive in a fast-paced, ambiguous environment. - Analytical rigour: Use data to diagnose problems, prioritise improvements, and measure impact. - Strong communicator: Able to manage external partners and represent operations credibly to the board. Bonus Points (Nice to Have) - Degree in engineering, science, or related quantitative field. - Prior experience in logistics, e-commerce fulfilment, or supply chain. - Prior experience managing a customer support function, including familiarity with ticketing systems. Benefits - Own meaningful infrastructure at the intersection of operations, seller experience, 3PL partner management, finance, and engineering. - Work directly with the founder in a company that treats AI-native systems as a core way it runs. - Real product-market fit, real brands, real traction, and a clear operational problem worth solving. - A seat on the Senior Leadership Team from day one, with a genuine path from Head of Operations to COO. - Travel to our warehouse network across the UK, EU, and US. - Strong growth in scope, career, and compensation as the business scales.

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas • Ensure proper scheduling and execution of the fieldwork projects as per company standards • Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality) • Conduct surveys screening and validation • Set appropriate pay rate to evaluations while making sure operation margin target is reached • Contribute to the Evaluators Database optimization and make sure data are updated • Maintain healthy relationship with Evaluators. • Make sure the finance team has all their payment details of evaluators to receive their payments on time.