Role Description Looking for an exciting opportunity to build and lead a sales team in Italy, and become a part of the DNA testing industry? GenePlanet, an EU-based biotech company, a global leader in the field of preventive genetic tests, is looking for an ambitious Sales Manager to develop (and lead) our local operations in the market. With a presence in 45+ markets worldwide and a passionate team of over 150 employees, GenePlanet collaborates with over 2,000 medical centres, doctors, and insurance companies to provide top-quality tests based on the latest scientific discoveries. Our tests are designed to empower individuals to take control of their and their baby's health, as well as assist doctors with therapeutic procedures. We're seeking a self-driven, energetic, and results-oriented professional to join our team, starting on a project-based cooperation that can lead to a regular position of Country Manager, responsible for developing and leading our local NIPT operations. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales, forging strong relationships with clients, and exploiting new opportunities discovered on the market. Qualifications - Sales driven and goal-oriented person - Excellent selling, communication, and negotiation skills - A solid background in sales representation, with a proven ability to deliver results - In-depth knowledge of the local healthcare industry, particularly in the private sector - Proven leadership skills, ability to work in a team, yet be able to act independently with key market stakeholders - Build and expand a network of medical centers, clinics, gynecologists, oncologists, and medical laboratories to promote and sell GenePlanet’s genetic testing products (NIPT, Cancer Screen, etc.) - Deliver training sessions and educational events to ensure external partners are well informed about GenePlanet’s products and services—particularly in gynecology, obstetrics, IVF, and oncology - Continuously monitor the competitive landscape and proactively identify new business opportunities in the market - Proficiency in English is a must, any additional language is a plus Requirements - Please note that this position requires fieldwork and occasional travel to surrounding regions to effectively engage with medical professionals and partners - You would have an advantage with: - Medical education (biotechnology, biology, medicine, biochemistry, or microbiology) and/or work experience in the field of gynecology and obstetrics - Knowledge of the local NIPT market and products - Experience in working in the field of gynecology Benefits - Full-time employment with a dynamic working environment that encourages collaboration and innovation - Full support of creative teams from HQ - Learning and development opportunities - Commission scheme based on team targets

Role Description As an Assistant Manager (SV-11) at Savvital, you will lead an entire operational cluster by managing and developing Lead Associates, Senior Associates, and Associates, while independently handling your own client operations with complete ownership, accuracy, and consistency. You will hold full accountability for your cluster's client health, account retention outcomes, team performance, and operational consistency at every level. Serving as the strategic bridge between Client Services and Senior Management, you will transform ground-level operational insights into structured retention plans, forward-looking recommendations, and growth strategies that drive long-term stability and excellence across Savvital. Qualifications - A 4-year Bachelor's or Master's degree is preferred (Business Administration, Human Resources, Management, Operations, or related fields). - Proven experience in a leadership, team management, or assistant manager capacity within a customer success, international BPO, or client services environment. Requirements - Strong strategic thinking, data-driven performance management skills, and a clear mastery of conflict resolution. - A calm, solution-oriented leader who models extreme ownership, professionalism, and cross-functional collaboration under pressure. - Exceptional verbal and written English communication skills, with the ability to confidently present data, risks, and recommendations to executives and U.S. clients. - Deep comfort utilizing task tracking software, advanced CRM platforms, and performance analytics tools to manage remote and hybrid team workflows. Benefits - Base Salary: Premium Market Competitive (reflecting tier SV-11 leadership expectations). - Dedicated allowances for Internet, Electricity, and Wellbeing. - Comprehensive health coverage included. - Performance-based bonuses, leadership increments, and annual growth reviews. - Company-wide success bonuses.

• Acting on behalf of Encoura as the primary sales interface for renewals with our partners and customers • Working with the internal sales and success teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities • Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts • Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates • Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities • Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders • Travel Frequency, approximately 25%

• Lead live onboarding and training sessions with customers • Configure Connecteam based on provided requirements • Upload and manage employee data accurately • Perform QA and thorough review of setups before go-live • Advise customers on best practices