Role Description As an Assistant Manager (SV-11) at Savvital, you will lead an entire operational cluster by managing and developing Lead Associates, Senior Associates, and Associates, while independently handling your own client operations with complete ownership, accuracy, and consistency. You will hold full accountability for your cluster's client health, account retention outcomes, team performance, and operational consistency at every level. Serving as the strategic bridge between Client Services and Senior Management, you will transform ground-level operational insights into structured retention plans, forward-looking recommendations, and growth strategies that drive long-term stability and excellence across Savvital. Qualifications - A 4-year Bachelor's or Master's degree is preferred (Business Administration, Human Resources, Management, Operations, or related fields). - Proven experience in a leadership, team management, or assistant manager capacity within a customer success, international BPO, or client services environment. Requirements - Strong strategic thinking, data-driven performance management skills, and a clear mastery of conflict resolution. - A calm, solution-oriented leader who models extreme ownership, professionalism, and cross-functional collaboration under pressure. - Exceptional verbal and written English communication skills, with the ability to confidently present data, risks, and recommendations to executives and U.S. clients. - Deep comfort utilizing task tracking software, advanced CRM platforms, and performance analytics tools to manage remote and hybrid team workflows. Benefits - Base Salary: Premium Market Competitive (reflecting tier SV-11 leadership expectations). - Dedicated allowances for Internet, Electricity, and Wellbeing. - Comprehensive health coverage included. - Performance-based bonuses, leadership increments, and annual growth reviews. - Company-wide success bonuses.

• Acting on behalf of Encoura as the primary sales interface for renewals with our partners and customers • Working with the internal sales and success teams to develop and deliver win/win proposals which incorporate product/service expansion opportunities • Partnering with internal cross-functional team on pricing, quoting, and processing renewal contracts • Managing portfolio for the respective business unit, with the aim of achieving 100% on-time renewals and increasing retention rates • Collaborating with Account Executives and Customer Success Managers to identify customer account health risks and proactively incorporating mitigation strategies as part of renewal activities • Coordinating and providing regular updates on status and forecasts to business segment leader and other senior business leaders • Travel Frequency, approximately 25%

• Lead live onboarding and training sessions with customers • Configure Connecteam based on provided requirements • Upload and manage employee data accurately • Perform QA and thorough review of setups before go-live • Advise customers on best practices

• Act as a strategic link between Finance and business (Supply & Demand), driving performance through KPI management, forecasting, and data-driven insights • Consolidate and oversee revenue and operational forecasts, proactively identifying risks, opportunities, and performance improvement levers • Drive business performance reviews and provide actionable recommendations to improve commercial and financial outcomes • Own and develop end-to-end funnel KPIs in close alignment with Supply and Demand functions • Partner with BI to build scalable data models and frameworks for budgeting and rolling forecasting • Develop and maintain unified dashboards for revenue and cost performance tracking • Monitor performance, prepare insights, and business commentary for quarterly and regional reviews • Lead profitability analysis and ROI evaluation across partners, products, and initiatives • Analyze key operational drivers (inventory utilization, fill rate, eCPM, partner performance) to support decision-making • Design and implement unit economics models at the project and regional levels • Ensure consistent and robust cost allocation across departments and geographies • Support pre-deal evaluation of partner economics and ensure ongoing ROI tracking • Establish and track financial benchmarks vs competitors (margins, cost efficiency, cost-to-revenue ratios) • Conduct market and pricing analysis to support expansion into new markets • Quantify new revenue streams and build business cases and ROI models • Support definition and tracking of commercial strategy, revenue plans, and annual priorities