• Own technical delivery quality from design through go-live and hypercare — ensuring on-time, on-budget outcomes aligned with client CX goals. • Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs. • Proactively identify and manage delivery risks, escalate complex technical issues, and drive resolution with urgency. • Provide technical guidance and mentorship to junior engineers within the delivery team. • Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation. • Collaborate across Solution Delivery, Product, Platform, R&D, Sales, Pre-Sales, and Certified Partners to ensure alignment on project requirements and Omilia platform capabilities. • Design, configure, and deploy end-to-end conversational AI solutions on the Omilia OCP platform — covering agentic workflows blended with traditional NLU modelling, and omnichannel integrations. • Integrate GenAI capabilities into production deployments — including RAG pipelines, embedding search, and LLM prompt engineering. • Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs. • Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs, and maintaining trusted relationships with customers and partners throughout the project lifecycle. • Collaborate closely with Solution Architects, Product, Platform, R&D, and Pre-Sales to ensure alignment on project requirements and Omilia platform capabilities. • Proactively identify and manage delivery risks — escalating complex technical issues and driving resolution with urgency. • Provide technical guidance and mentorship to junior engineers within the delivery team. • Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation. • Actively research developments in conversational AI, agentic frameworks, and GenAI tooling to drive continuous improvement in delivery processes. • Foster a culture of quality, innovation, and ownership within the team.

Role Description We're seeking an Account Manager who will lead high-profile relationships within the speech and AI ecosystem. This role combines technical fluency, partnership management, legal and commercial awareness. The successful candidate will act as a trusted interface between client technical teams and internal delivery teams, ensuring alignment, solution clarity, and long-term partnership stability. This is not a pure sales role. It requires strong technical credibility and a customer-first mindset. - Serve as the primary relationship lead for a major enterprise technology partner within the speech and AI domain. - Engage directly with client stakeholders across Product, Engineering, ML, Data Science, and Speech teams. - Translate complex technical requirements into clear internal delivery plans and execution roadmaps. - Ensure alignment between client expectations and operational capabilities across data, engineering, and production teams. - Demonstrate domain fluency across TTS, ASR, transcription workflows, data collection, annotation, and model training support. - Contribute technical insight during solution design discussions, including conversations around model accuracy, constraints, scaling, and evaluation methodologies. - Protect and stabilize existing revenue streams while supporting responsible expansion aligned with the client’s technical roadmap. - Participate in RFP/RFI responses and commercial discussions with awareness of scope, margin, and delivery risk. - Partner closely with delivery, data operations, engineering, and product teams to ensure seamless transition from scoping to execution. - Identify risks early, escalate appropriately, and maintain transparency across stakeholders. - Build long-term trust through responsiveness, clarity, and professionalism in complex enterprise environments. Qualifications - 5+ years of experience within speech technology, AI/ML services, data annotation, data collection, or language technologies. - Experience working with large technology platforms or enterprise AI customers. - Technical fluency in deep learning-based TTS and ASR systems, voice technologies, NLP fundamentals, and model training pipelines. - Strong understanding of annotation workflows, dataset management, and model evaluation concepts. - Comfort engaging directly with engineering, ML, and product stakeholders. - Strong communication skills with the ability to bridge technical and operational teams. - Commercial awareness and structured account management discipline within enterprise environments. Benefits - Competitive base salary - Flexible working arrangements - Annual leave plus public holidays - Private healthcare options - Life assurance and income protection coverage - Professional development support and learning opportunities - International exposure across global teams and clients - A collaborative, people-first culture within a growing global organization

Role Description This is an exciting opportunity for an experienced Estimator or Quantity Surveyor to join a growing construction consultancy during a period of expansion and transformation. - Initially, the role will focus on producing accurate construction estimates, completing take-offs, reviewing drawings, and supporting tender submissions. - As the company's AI and automation capabilities continue to evolve, the role will increasingly focus on validating and quality-checking AI-generated outputs, applying professional judgement to ensure accuracy and identify inconsistencies. - This is not a data-entry role and not a purely AI-focused position. - The successful candidate must have strong estimating fundamentals and the confidence to independently assess costs, quantities, and project requirements. Key Responsibilities - Prepare detailed construction cost estimates and tender pricing submissions. - Review architectural and construction drawings and specifications. - Perform quantity take-offs and measure project requirements accurately. - Assess project scope and identify potential cost risks or omissions. - Validate and quality-check AI-generated estimates and take-offs. - Apply professional judgement to identify pricing discrepancies, logic errors, or missing information. - Liaise directly with contractors, builders, and project stakeholders to clarify project requirements. - Maintain estimating databases and pricing information. - Support continuous improvement initiatives within the estimating process. - Work collaboratively within a fast-paced and evolving environment. Qualifications - Minimum 5 years of hands-on construction estimating or quantity surveying experience. - Strong understanding of construction drawings, specifications, take-offs, and pricing methodologies. - Experience preparing estimates for residential, commercial, or mixed-use construction projects. - Excellent analytical and problem-solving skills. - Strong attention to detail and commercial awareness. - Comfortable communicating with UK-based contractors and construction professionals via phone and email. - Ability to work independently and manage workload effectively in a remote environment. - Positive attitude towards technology, AI, and process automation. - Strong written and verbal English communication skills. Ideal Background - Experience within a construction estimating consultancy, SME, or fast-paced construction business. - Exposure to UK construction projects and estimating practices. - Experience working in a growing business, agency, consultancy, or entrepreneurial environment. - Comfortable adapting to changing priorities and managing multiple projects simultaneously. - Naturally proactive, accountable, and solutions-focused. What Success Looks Like Within the first 90 days, you will be confidently producing accurate estimates while becoming a trusted reviewer of AI-assisted outputs. You will play a key role in ensuring the quality, accuracy, and reliability of project pricing while contributing to the ongoing evolution of the company's estimating processes. Benefits - Permanent, full-time remote position. - Monday to Friday, UK business hours. - Long-term career growth opportunity. - Exposure to innovative AI and automation initiatives within the construction industry. - Opportunity to join a growing business during an exciting expansion phase.

Role Description As a Senior AI Delivery Engineer in the Solution Delivery department, you will be a hands-on technical owner responsible for designing, building, and deploying enterprise-grade conversational AI and agentic automation solutions on the Omilia platform. You will serve at the intersection of AI engineering and client delivery — translating complex CX requirements into production-ready implementations. This role is structured as the entry point to technical leadership at Omilia. Accountabilities - Own technical delivery quality from design through go-live and hypercare — ensuring on-time, on-budget outcomes aligned with client CX goals. - Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs. - Proactively identify and manage delivery risks, escalate complex technical issues, and drive resolution with urgency. - Provide technical guidance and mentorship to junior engineers within the delivery team. - Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation. - Collaborate across Solution Delivery, Product, Platform, R&D, Sales, Pre-Sales, and Certified Partners to ensure alignment on project requirements and Omilia platform capabilities. Key Responsibilities - Design, configure, and deploy end-to-end conversational AI solutions on the Omilia OCP platform — covering agentic workflows blended with traditional NLU modelling, and omnichannel integrations. - Integrate GenAI capabilities into production deployments — including RAG pipelines, embedding search, and LLM prompt engineering. - Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs. - Maintain trusted relationships with customers and partners throughout the project lifecycle. - Collaborate closely with Solution Architects, Product, Platform, R&D, and Pre-Sales to ensure alignment on project requirements and Omilia platform capabilities. - Actively research developments in conversational AI, agentic frameworks, and GenAI tooling to drive continuous improvement in delivery processes. - Foster a culture of quality, innovation, and ownership within the team. Qualifications - 5+ years of hands-on experience delivering conversational AI or agentic automation solutions in enterprise environments. - Proven delivery track record with at least one major conversational AI platform: Omilia OCP, Cognigy, Kore.ai, Google CCAI, Nuance, Amazon Lex, or equivalent. - Practical experience integrating GenAI/LLM capabilities into production systems: RAG, embeddings, prompt engineering, LLM APIs (OpenAI, Gemini, Claude, etc.). - Solid proficiency in Python (preferred) or Node.js for backend integrations and automation scripting. - Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations. Skills & Competencies - Ability to lead technical client conversations and translate complex requirements into implementation plans. - Strong analytical and problem-solving skills — comfortable managing ambiguity in fast-paced, client-facing environments. - Clear communication — able to convey technical concepts to both technical peers and business stakeholders. - Collaborative mindset with demonstrated ability to work across delivery, product, sales, and platform teams. - Self-directed and ownership-oriented — capable of managing multiple concurrent engagements. - Excellent written and spoken English — able to communicate clearly with global customers and engineering teams. Nice to have - Vendor Professional Certification (e.g., Google Dialogflow, Amazon Lex, Microsoft Bot Framework, Cognigy). - Participation in AI hackathons or community projects (e.g., NVIDIA, open-source agent frameworks). - Familiarity with Omilia OCP, Pathfinder, Voice Biometrics, CoPilot, or OptimizeIQ. - Domain experience in banking, healthcare, utilities, or insurance CX. - Exposure to bot analytics or AI quality monitoring tooling. Benefits - Fixed compensation; - Long-term employment with the working days vacation; - Development in professional growth (courses, training, etc); - Being part of successful cutting-edge technology products that are making a global impact in the service industry; - Proficient and fun-to-work-with colleagues; - Apple gear.