Omilia is the leading provider of Natural Language Understanding enabled IVR & natural dialogue interaction solutions.
Senior Conversational AI Delivery Engineer
Location
Portugal
Posted
6 days ago
Salary
0
Seniority
Senior
No structured requirement data.
Job Description
Senior Conversational AI Delivery Engineer
Omilia - Conversational Intelligence
Role Description As a Senior AI Delivery Engineer in the Solution Delivery department, you will be a hands-on technical owner responsible for designing, building, and deploying enterprise-grade conversational AI and agentic automation solutions on the Omilia platform. You will serve at the intersection of AI engineering and client delivery — translating complex CX requirements into production-ready implementations. This role is structured as the entry point to technical leadership at Omilia. Accountabilities - Own technical delivery quality from design through go-live and hypercare — ensuring on-time, on-budget outcomes aligned with client CX goals. - Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs. - Proactively identify and manage delivery risks, escalate complex technical issues, and drive resolution with urgency. - Provide technical guidance and mentorship to junior engineers within the delivery team. - Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation. - Collaborate across Solution Delivery, Product, Platform, R&D, Sales, Pre-Sales, and Certified Partners to ensure alignment on project requirements and Omilia platform capabilities. Key Responsibilities - Design, configure, and deploy end-to-end conversational AI solutions on the Omilia OCP platform — covering agentic workflows blended with traditional NLU modelling, and omnichannel integrations. - Integrate GenAI capabilities into production deployments — including RAG pipelines, embedding search, and LLM prompt engineering. - Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs. - Maintain trusted relationships with customers and partners throughout the project lifecycle. - Collaborate closely with Solution Architects, Product, Platform, R&D, and Pre-Sales to ensure alignment on project requirements and Omilia platform capabilities. - Actively research developments in conversational AI, agentic frameworks, and GenAI tooling to drive continuous improvement in delivery processes. - Foster a culture of quality, innovation, and ownership within the team. Qualifications - 5+ years of hands-on experience delivering conversational AI or agentic automation solutions in enterprise environments. - Proven delivery track record with at least one major conversational AI platform: Omilia OCP, Cognigy, Kore.ai, Google CCAI, Nuance, Amazon Lex, or equivalent. - Practical experience integrating GenAI/LLM capabilities into production systems: RAG, embeddings, prompt engineering, LLM APIs (OpenAI, Gemini, Claude, etc.). - Solid proficiency in Python (preferred) or Node.js for backend integrations and automation scripting. - Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations. Skills & Competencies - Ability to lead technical client conversations and translate complex requirements into implementation plans. - Strong analytical and problem-solving skills — comfortable managing ambiguity in fast-paced, client-facing environments. - Clear communication — able to convey technical concepts to both technical peers and business stakeholders. - Collaborative mindset with demonstrated ability to work across delivery, product, sales, and platform teams. - Self-directed and ownership-oriented — capable of managing multiple concurrent engagements. - Excellent written and spoken English — able to communicate clearly with global customers and engineering teams. Nice to have - Vendor Professional Certification (e.g., Google Dialogflow, Amazon Lex, Microsoft Bot Framework, Cognigy). - Participation in AI hackathons or community projects (e.g., NVIDIA, open-source agent frameworks). - Familiarity with Omilia OCP, Pathfinder, Voice Biometrics, CoPilot, or OptimizeIQ. - Domain experience in banking, healthcare, utilities, or insurance CX. - Exposure to bot analytics or AI quality monitoring tooling. Benefits - Fixed compensation; - Long-term employment with the working days vacation; - Development in professional growth (courses, training, etc); - Being part of successful cutting-edge technology products that are making a global impact in the service industry; - Proficient and fun-to-work-with colleagues; - Apple gear.
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