Role Description We are looking for a 3rd Line Technical Support Engineer, internally called a Technical Operations Engineer, to join our growing managed service technical operations team to support with day-to-day tasks in all aspects of our Infrastructure, Network, and Security management responsibilities. This role will be an integral part in a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients. - Overseeing various processes - Maintaining relationships with high profile clients and stakeholders - Adhering to best practices to ensure the reliability and security of the Customer’s technical operations - Building on your strong technical background and obtaining practical experience of innovative IT solutions and services Qualifications - Strong understanding of IT Infrastructure, Networking, and Security principles and best practices - Knowledge of routing and switching and WAN/LAN technologies - Proficient knowledge of firewall solutions, both physical and virtual - Strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi-Fi - Experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection Requirements - DuPont Shift Schedule to cover 24/7/365 service, including bank holidays - 12 hr Shifts = 7am-7pm Day Shift & 7pm-7am Night Shift - Location: Remote – with travel to client sites when required - Salary: £40-£45K pa DOE - Start Date: Q2/3 2026 Benefits - 22 days holiday basic - Additional birthday day off - Additional holiday day for each service year after year 2, up to 30 days - £20 Birthday Voucher - Purchase of additional pension contributions (salary sacrifice) - Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply - Expensed eye tests - Expensed flu vaccinations for onsite workers - Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave - Enhanced Paternity Pay - Enhanced Maternity Pay - with 2 years' service

• Provide excellent customer service to end users of endpoint IRT systems • Assist users with access questions (resetting accounts, providing login support, etc.) • Provide training/guidance for users of all endpoint IRT systems • Respond to all incoming queries (phone/email) in a timely fashion, ensuring that all requests are resolved and/or handed-off to the project-specific Project Manager for completion during business hours • Log all incoming queries in endpoint’s internal tracking system • Log incoming Data Change Requests in endpoint’s internal tracking system • Provide administrative and IRT configuration support for Client Services team members • Reviews change requests for clarity, completeness, and impact • Collaborates with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request • Executes SQL Data Scripts and Queries for database updates and reporting • This position will require weekend and holiday coverage

Provide exceptional billing support to customers, troubleshoot messaging and email issues, collaborate with product and engineering teams, and report bugs while maintaining a focus on customer satisfaction and effective communication.

Title: Sr. Technical Support Engineer Location: San Francisco, CA, US; Remote, US Job Description: About Pinterest: Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we’re on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product. Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other’s unique experiences and embrace the flexibility to do your best work. Creating a career you love? It’s Possible. At Pinterest, AI isn't just a feature, it's a powerful partner that augments our creativity and amplifies our impact, and we’re looking for candidates who are excited to be a part of that. To get a complete picture of your experience and abilities, we’ll explore your foundational skills and how you collaborate with AI. Through our interview process, what matters most is that you can always explain your approach, showing us not just what you know, but how you think. You can read more about our AI interview philosophy and how we use AI in our recruiting process here. The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love. As a Partner / Technical Support Engineer, you’ll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner solutions, helping hundreds of millions of people find ideas and inspiration. You will be the evangelist of Pinterest’s technology stack, both internationally and domestically. What you’ll do: - Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations - Become an expert in Pinterest’s business products and how to best deploy them and troubleshoot them - Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners - Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end - Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction - Provide on-call support coverage via on-call rotation schedule for Pinterest business solutions such as Measurement, Delivery etc. - Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery - Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available - Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements - Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery - Define the tools, processes, and documentation frameworks the team operates within - Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner-facing work - Lead AI-driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops What we’re looking for: - 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform - Experience leading technical partner/client calls - Experience integrating external APIs at scale using SDK's or writing custom client code - Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language - Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team - Bachelor’s degree in a relevant field, or equivalent experience In-Office Requirement Statement: - We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day-to-day can vary based on the needs of each organization or role. - This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated anywhere in the country. Relocation Statement: - This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model. #LI-REMOTE #LI-PW1 At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise. Information regarding the culture at Pinterest and benefits available for this position can be found here. US based applicants only $123,684—$254,644 USD Our Commitment to Inclusion: Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 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