Spherica Business Solutions Ltd

Role Description We are looking for a 3rd Line Technical Support Engineer, internally called a Technical Operations Engineer, to join our growing managed service technical operations team to support with day-to-day tasks in all aspects of our Infrastructure, Network, and Security management responsibilities. This role will be an integral part in a 24/7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients. - Overseeing various processes - Maintaining relationships with high profile clients and stakeholders - Adhering to best practices to ensure the reliability and security of the Customer’s technical operations - Building on your strong technical background and obtaining practical experience of innovative IT solutions and services Qualifications - Strong understanding of IT Infrastructure, Networking, and Security principles and best practices - Knowledge of routing and switching and WAN/LAN technologies - Proficient knowledge of firewall solutions, both physical and virtual - Strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi-Fi - Experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection Requirements - DuPont Shift Schedule to cover 24/7/365 service, including bank holidays - 12 hr Shifts = 7am-7pm Day Shift & 7pm-7am Night Shift - Location: Remote – with travel to client sites when required - Salary: £40-£45K pa DOE - Start Date: Q2/3 2026 Benefits - 22 days holiday basic - Additional birthday day off - Additional holiday day for each service year after year 2, up to 30 days - £20 Birthday Voucher - Purchase of additional pension contributions (salary sacrifice) - Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply - Expensed eye tests - Expensed flu vaccinations for onsite workers - Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave - Enhanced Paternity Pay - Enhanced Maternity Pay - with 2 years' service