• Provide email and chat support (no phone calls!) to Spotify users • Answer common "how-to" and FAQ-type questions • Assist with account management and payment-related issues • Guide users through troubleshooting steps with patience and clarity

• Manage a portfolio of delinquent loans and implement customized loss mitigation strategies for each borrower, owning the file from initial default through final resolution. • Analyze workout options — foreclosure, short sale, reinstatement, and deed in lieu, based on financial impact to the investor, and deliver well-reasoned proposals for the optimal resolution path. • Work closely with investors to negotiate loss mitigation strategies, set clear expectations on outcomes, and maintain strong relationships throughout the process. • Serve as the primary point of contact for borrowers navigating financial hardship, guiding them through available options with empathy, directness, and deep knowledge of the loss mitigation process. • Maintain real-time accuracy across all servicing systems, ensuring every loan status, communication, and decision is promptly documented and fully transparent to internal stakeholders. • Identify process gaps, generate ideas for increased efficiency, and support the implementation of new initiatives that strengthen the Special Servicing Team’s execution.

• Serve as primary relationship manager with assigned LTSS and HCBS providers to ensure positive provider experience with Humana Healthy Horizons and promote network retention • Meet regularly, both in person and virtually, with assigned providers to conduct training and education • Support newly assigned providers with onboarding, including hosting orientation session(s) • Respond to assigned provider inquiries and support prompt issue resolution • Create provider trainings based on provider feedback, trends in claims or process changes • Educate provider on location and content of all provider facing materials • Convene regular meetings with providers • Ensure compliance with all Virginia managed care contractual requirements for provider relations

• Manage and qualify inbound leads from marketing campaigns, website forms, events, and partner channels • Conduct personalized outbound outreach (email, LinkedIn, phone) to targeted accounts to generate new pipeline • Research target accounts — radiology practices, health systems, and academic centers — to map org structure and identify the right stakeholders • Tailor outreach based on persona (clinical, economic, strategic, technical), segment, and likely use case • Master the Rad AI story and clearly articulate our value to radiologists, IT leaders, and executive buyers • Partner closely with Account Executives to build qualified pipeline and hand off meetings that align to agreed-upon SLAs • Document all activity, notes, and lead status accurately and consistently in HubSpot • Execute and refine sequenced cadences across key segments (private practice, community systems, academic centers, IDNs) • Share feedback on messaging, ICP fit, objections, and lead quality to continuously improve Marketing and Sales alignment • Meet and exceed core MDR metrics: activities, meetings set, show rates, and qualified pipeline created