Backflip

• Manage a portfolio of delinquent loans and implement customized loss mitigation strategies for each borrower, owning the file from initial default through final resolution. • Analyze workout options — foreclosure, short sale, reinstatement, and deed in lieu, based on financial impact to the investor, and deliver well-reasoned proposals for the optimal resolution path. • Work closely with investors to negotiate loss mitigation strategies, set clear expectations on outcomes, and maintain strong relationships throughout the process. • Serve as the primary point of contact for borrowers navigating financial hardship, guiding them through available options with empathy, directness, and deep knowledge of the loss mitigation process. • Maintain real-time accuracy across all servicing systems, ensuring every loan status, communication, and decision is promptly documented and fully transparent to internal stakeholders. • Identify process gaps, generate ideas for increased efficiency, and support the implementation of new initiatives that strengthen the Special Servicing Team’s execution.

• Own HubSpot governance end-to-end — establish a formal request, prioritization, and change-management process for all configuration and data changes; design and enforce a role-based permissions framework with field-level restrictions and data entry standards • Audit, rationalize, and consolidate the Zapier and broader automation layer that writes to HubSpot or other core systems — documenting and justifying each remaining workflow against a “could this be a native integration?” test • Own the HubSpot data integrity roadmap — remediate existing issues, prevent new ones, and coordinate with Engineering on any integration that reads from or writes to HubSpot • Trace every incoming request to first principles — surface system-of-record violations before they get built, identify when workflows or duplicate fields are compensating for missing integrations, and recommend the right architectural answer (not just the requested one) • Support the LoanPro implementation in the near term by absorbing discrete workstreams (e.g., Moov integration, read-only data flow into HubSpot); take over vendor coordination as implementation stabilizes; assume full operational ownership at steady state • Maintain working knowledge of adjacent systems (Feather AI, QuickBooks or future ERP, the data warehouse, Middesk) and flag cross-boundary issues even where this role does not have primary ownership • Serve as the connective tissue between business operations, Engineering, and external vendors — acknowledging, scoping, and resolving systems requests with judgment rather than reflex • Document the why, not just the what — build frameworks and processes that hold up over time and run without your constant intervention

Role Description The Valuations Coordinator is a high-impact individual contributor responsible for owning the execution of appraisal operations across the full lifecycle — from order placement through report delivery. This role plays a critical part in ensuring deals move efficiently by maintaining strong pipeline management, proactive follow-up, and real-time visibility across all valuation activity. - Own the placement of appraisal orders across multiple platforms, ensuring all orders are accurate, complete, and submitted in a timely manner. - Actively manage and monitor a high-volume pipeline of appraisal orders (both pre-close and post-close) across multiple vendor systems. - Maintain real-time updates in HubSpot and other systems, ensuring all status changes, communications, and risks are clearly documented. - Monitor and enforce SLAs across all appraisal orders, including the 2-day SLA, and proactively identify delays, vendor issues, or DQAs. - Ensure completed appraisal reports are properly received, documented, and handed off for review. - Serve as the primary point of contact for processors on valuation status, providing timely updates, resolving blockers, and helping keep deals moving efficiently. - Contribute to operational consistency by following standardized processes and identifying opportunities to improve workflows as volume scales. Qualifications - 2+ years of experience in appraisal coordination, valuation operations, or a similar role within a lending environment or AMC. - Experience working across multiple appraisal platforms or AMCs simultaneously. - Highly organized and execution-focused, with a demonstrated ability to manage competing priorities. - Strong attention to detail, with the ability to ensure accuracy in order placement, documentation, and system updates. - Clear and effective communicator, particularly in written form. - Comfortable operating in a fast-paced, high-growth environment. - Experience working in HubSpot or similar CRM systems is preferred. - 1+ year of experience working in a remote or distributed environment is preferred. - Self-directed and accountable, with a strong sense of ownership over outcomes. Requirements - Consistently place accurate appraisal orders quickly and without rework. - Ensure stakeholders have full visibility into valuation status at all times. - Hand off completed reports cleanly and efficiently. - Adopt AI into your workflow and seek tech-forward ways to gain efficiency. Benefits - Base salary of $45,000 - $65,000 (based on experience). - Equity stock options. - Paid health care. - 401K + company match. - Other industry-leading benefits. Company Description Backflip is a venture-backed FinTech committed to becoming the leader in residential real estate investment financing. Our vision is to increase people’s love for their communities by investing in housing and improving the physical world.

• Lead accounting workflows for investment management entities and related securitizations, including: - Day-to-day accounting activities (journal entries, accruals, allocations, etc) - Monthly and quarterly close activities - Tracking securitization cash flows, reserves, fees, and balances - Reconciliations between trustee/servicer reports, Backflip’s loan management system (LoanPro), and the GL - Prepare internal tracking and compliance schedules related to asset management and securitization activities, including equity and debt balances, interest expense, issuance costs, and covenant compliance - Plan and implement the insourcing of processes currently performed through a third-party fund administrator (entity bookkeeping, reconciliations, close support, reporting, and audit/tax support) - Oversee audit, tax, and stakeholder support, including coordinating with auditors, tax preparers, trustees, and administrators - Strengthen internal controls and accounting rigor as the platform scales - Draft and maintain high-quality accounting and reporting process documentation, including - Accounting policies, close checklists, and support schedules - Standardizing charts of accounts - SOPs, templates, and recurring schedules

• Drive origination volume by managing the sales process from initial prospecting and qualification through term sheet execution • Master and execute a high-velocity outbound sales strategy (including calls, emails, text, social media, and in-person events) to build a robust, self-sourced pipeline of qualified real estate investors • Develop expertise in Backflip's capital products and credit parameters, ensuring a focus on high-quality borrowers and long-term loan performance • Manage and forecast your pipeline and conversion rates with high accuracy using our CRM, ensuring all activities and opportunities are tracked • Partner closely with Loan Operations, Servicing, and other departments to ensure a best-in-class borrower experience • Act as the voice of the borrower, providing market-driven insights to leadership to help refine product-market fit, pricing, and competitive positioning • Help recruit, hire and train peers to join our team and contribute to our mission