• Must exemplify TreviPay Mission and Values. • Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs). • Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer service. Use sound judgement to route escalated requests and unresolved issues to the appropriate team members (e.g.: tier 2 or 3 or Leadership). • Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses and resolution to common questions and issues regarding supported programs, systems, processes, and procedures. • Provide feedback and assistance to collaborate with other team members or leadership to improve processes, procedures, new implementations and subsequent training and documentation. • Welcome change and adapt positively to internal and external changes as well as driving change as needed. • Dedicated to actively engage in building rapport with internal and external parties to provide an excellent customer experience resulting in increased program usage. • Illustrate initiative by proactively contacting customers and merchants to address issues (e.g.: rejections, disputes, authorizations, technical needs, potential account issues, etc.) • Complete assigned learning before the due date while actively participating in learning sessions. • Perform other duties as assigned by leadership.

• Provide education and coaching related to heart failure, lifestyle modification, medication adherence, nutrition, physical activity, and self-management. • Establish short- and long-term goals with patients using shared decision-making and motivational interviewing techniques. • Encourage sustained patient engagement, self-advocacy, and behavior change throughout program participation. • Partner with the clinical care team to support patient care plans and escalate concerns appropriately. • Provide timely updates and documentation related to patient engagement and progress. • Participate in interdisciplinary team meetings. • Respond to patient communications in a timely, professional, and compassionate manner. • Build and maintain strong, trust-based relationships with patients and caregivers. • Consistently deliver a high-quality patient experience aligned with program standards.

• Perform noise modeling and analysis for industrial, infrastructure, or environmental projects. • Support air quality modeling and environmental compliance projects, as needed. • Develop and manage modeling inputs using GIS, AutoCAD, and other data sources. • Assist in preparing technical reports and documentation for permits and compliance measures. • Work on environmental modeling / compliance projects and ensure adherence to project scope and schedule. • Support small-scale project management, including monitoring timelines, budgets, and scope under the guidance of senior staff.

• Provide psychiatric evaluations and ongoing medication management for patients across the lifespan (ages 5+). • Develop and implement evidence-based treatment plans that align with patient goals. • Prescribe and manage psychotropic medications, monitoring for efficacy and side effects. • Collaborate with primary care providers and multidisciplinary teams to support whole-person care. • Address co-occurring disorders, including substance use, with a comprehensive, evidence-driven approach. • Maintain timely, accurate documentation in partner-site EHR systems to support care continuity. • Engage patients through telehealth platforms to ensure accessibility and equity in care delivery.