Genea

• Design, implement and maintain features on our web platforms. • Contribute to our design system by building reusable components. • Work closely with our product designers to make the best decisions. • Optimize the platform to achieve maximum performance in different locations. • Constantly improve the platform’s performance, development experience, and processes • Think like an architect, you are always aware of what needs to be improved and what is next for our web platforms • Optimize components to work seamlessly across different browsers and devices.

• Utilize and leverage data to construct, forecast, and manage sales activities to meet revenue targets and company goals • Identify, implement, and manage measurable strategies to increase revenue, gain new customers • Coordinate with partners to create and execute business plans that meet sales objectives • Train partners on Genea software product portfolio and services • Evaluate sales performance and implement strategies to grow revenue • Manage a travel schedule comprised of weekly trips into territory - meeting with technology partners, VARs, and new and existing customers • Track opportunities and leads in accordance with established company processes • Work with partners to develop sale proposals, quotations, and pricing strategies to win business • Address partner related issues, sales conflicts, and pricing issues in a timely manner • Stay current with latest developments in marketplace and competitor activities • Deliver customer presentations and attend sales meetings and partner conferences • Assist in partner marketing activities such as tradeshows, campaigns, and other promotional activities • Learn and develop skills in delivering expert quality end user demos of the Genea access control and visitor management solutions • Work with Operations and Customer Experience teams to ensure successful on-boarding for new clients where new clients find that the product, they were sold meets or exceeds their expectations • Identify, recruit and on-board new channel partners within assigned territory • Performs other related duties as assigned by management

Job Title: Invoicing Specialist I Reports To: Billing Manager, Senior Department: Operations - Submeter Billing Location: US - Remote Job Overview: The Invoicing Specialist I is responsible for assisting the Submeter Billing department by helping to ensure high level customer support through ensuring accuracy, completeness, timely entry, and validation of data in various business systems. Duties and Responsibilities: - Compute and perform quality control on invoices - Learn and apply business rules for identifying and resolving data quality issues - Communicate and coordinate with other teams and departments within the company - Accurately input and analyze customer, financial and technical data into computer systems in a timely manner - Transform data into required formats (Excel and company software) - Provide professional and courteous support and service for all staff, clients, potential clients, subcontractors, and other various parties via email and phone - Track stage of assignments in Monday.com - Communicate with other staff members regarding availability to perform additional tasks - Provide training assistance to entry-level team members - Assist with the coordination and prioritization of assignments for Invoice Support Specialist / entry-level Invoice Specialists - Participate in company / team meetings and frequently lead team meetings - Assist senior staff with projects and tasks - Assist with efforts to streamline processes - Provide courteous and helpful direction for clients and tenants to the party that they need to speak with - Perform other related duties as assigned by management Qualifications: - Associate degree or equivalent from a two-year college or technical school, or 1-2 years’ related experience and/or training, or equivalent combination of education and experience - Computer skills required: Strong general computer skills, Microsoft Office, etc. - High level of proficiency in Microsoft Excel - Strong math skills - Deductive reasoning skills - Capacity to absorb large amounts of technical knowledge - Affinity for collaborating thoughtfully with a team - Intelligence, curiosity, diligence, integrity - Excellent communication skills - written, verbal, presentation and listening - Commitment to both personal and team excellence, as shown by a pattern of achievement - Excellent organizational and analytical skills with a high level of attention to detail Estimated Salary Range: $25-28.85 / hour The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications. In addition, full-time employees are eligible to participate in a comprehensive benefits program that includes medical, dental, and vision insurance; flexible spending accounts (FSA); life insurance; accidental death and dismemberment (AD&D) insurance; long-term disability (LTD) coverage; paid time off (PTO); and a 401(k) retirement savings plan. Genea participates in E-Verify to confirm the employment eligibility of all new hires working in the United States. For more information about E-Verify, please visit the E-Verify website.

• own the buildout, optimization, and ongoing improvement of our Salesforce CRM environment • design and build Salesforce solutions that power our go-to-market motion • create reliable API and webhook integrations across our tech stack • work closely with Sales Leadership, Business Operations, and Regional Sales Managers to translate field requirements into scalable, well-documented Salesforce solutions • manage schema, relationships, and field dependencies across Sales Cloud and any related clouds in use • implement and maintain CPQ or quoting workflows to support Genea’s VAR channel sales process • build and refine Salesforce reports, dashboards, and KPI views for Sales Leadership and Business Operations • manage sandbox environments, release cycles, and deployment pipelines using Salesforce DX and version-controlled metadata • lead the integration of Agentforce and custom LLM-based solutions into our sales ecosystem.

• Develop and execute bold, measurable sales strategies to capture new CRE customers and deepen relationships with existing ones. • Use data-driven forecasting and performance analytics within Salesforce to hit and exceed revenue goals. • Partner cross-functionally with Operations, Implementation, Customer Success, Finance, Product, and Technology to ensure smooth onboarding and exceptional customer experiences. • Report key wins, revenue progress, and regional insights directly to the Head of Sales and leadership team. • Represent Genea as a trusted advisor and thought leader in the CRE tech space, nurturing long-term relationships that drive mutual success. • Take initiative, innovate, and help shape the strategies that will define Genea’s next phase of growth.

• Serve as the primary business systems owner for Salesforce CRM and Genea’s broader internal commercial tech stack, including integrated tools such as HubSpot, Avoma, workflow automation platforms, and internal quoting and spec tools. • Partner with Marketing, Sales, Sales Operations, Post-Sales, Finance and Product teams to gather, document, and prioritize business requirements for system enhancements, new tool implementations, and process improvements. • Translate business needs into structured requirements: user stories, process maps, data flow diagrams, and functional specifications that can be handed off to developers, administrators, or vendors. • Lead end-to-end project management for internal systems initiatives—from stakeholder alignment and scoping through configuration, QA, training, and change management. • Act as a 'challenger' to stakeholders; evaluate requested features against long-term architectural health and ROI, offering alternative solutions that prioritize simplicity and automation. • Design and lead the 'human' side of system rollouts—including executive alignment, user adoption strategies, and impact measurement—to ensure technical deployments result in actual business value. • Maintain and continuously optimize Salesforce CRM data architecture, workflows, validation rules, reports, and dashboards to support GTM decision-making and pipeline visibility. • Identify and close process gaps and inefficiencies across the revenue funnel; design and implement scalable solutions that reduce manual work and improve data quality. • Analyze and optimize the hand-offs between Sales, Finance, and Post-Sales to ensure a seamless 'Quote-to-Cash' and 'Onboarding' experience, removing friction for both internal teams and Genea’s customers. • Serve as Genea’s primary Salesforce administrator, owning day-to-day configuration, Flow Builder automation, user management, and system health; act as the internal point of contact for any third-party developers or IT/engineering resources engaged on commercial systems projects. • Govern data quality standards across CRM and connected systems; design and enforce data hygiene protocols and integration of health checks. • Build and maintain documentation for system configurations, integration maps, process flows, SOPs, and end-user training materials. • Evaluate, recommend, and implement new tools or integrations to improve how Sales, Marketing, and Operations work—with a bias toward practical, high-ROI solutions over complexity. • Support reporting and analytics needs across the revenue organization; build executive dashboards and ensure data reliability for Sales, Marketing, and leadership. • Collaborate on ad-hoc strategic projects to support the evolving needs of the Growth and Sales Operations department.

• Own end-to-end design for features: research, user flows, wireframes, prototypes, and high-fidelity UI across platforms. • Lead user research, gather facts, usability tests, journey mapping, and analytics analysis. • Design sophisticated visual systems including typography, color, iconography, illustrations, and micro-interactions. • Contribute components and patterns to the design system with documentation and usage guidelines. • Partner with engineers throughout development, providing detailed specs, edge cases, and design support. • Facilitate design workshops, present work to stakeholders.

• Align with Senior RSMs in the field: • Collaborate closely with Senior RSMs in your assigned regions to understand channel needs and align sales strategies accordingly. • Maintain regular communication with Senior RSMs to ensure alignment of sales goals and customer requirements. • Support in the Enterprise: • Provide sales support for enterprise-level accounts, ensuring high customer satisfaction and engagement, as needed. • Assist in the development and execution of enterprise sales strategies. • Support the Management of Reseller Accounts: • Assist the Regional Sales Managers with specific channel accounts, driving sales activities and ensuring targets are set and met. • Build strong relationships with channel partners to foster long-term collaboration. • Ensure all sellers know and understand Genea and our core value propositions. • Build an operating model with Senior RSMs for day-to-day interactions: • Develop and implement an operating model for daily/weekly interactions with RSMs to streamline communication and coordination. • Ensure that processes and workflows are optimized for efficiency and effectiveness. • Manage opportunities and provide forecasts: • Track and manage sales opportunities throughout the sales cycle. • Provide accurate sales forecasts to support business planning and decision-making for SaaS, HW and Setup fees. • Closing Opportunities: • Drive the closing process for sales opportunities, ensuring all necessary steps are completed to secure deals. • Collaborate with cross-functional teams to address any obstacles to closing. • Achieve monthly, quarterly and annual individual sales targets; as well as support the broader enterprise Security sales team with meeting its overall sales targets. • Quoting Opportunities: • Prepare and deliver accurate and competitive quotes to resale partners • Ensure all quotes are aligned with company policies and pricing strategies. • Account Management: • Serve as the primary point of contact for existing customers in assigned regions. • Manage expansions and upsell opportunities by uncovering additional needs and use cases. • Troubleshoot issues and resolve escalations quickly to keep accounts stable and supported. • Coordinate internally as needed to get customers timely answers and keep deployments moving. • Build and maintain strong relationships with reseller and channel partners. • Track account activity and expansions within CRM.

• Lead end-to-end implementation projects across the Genea Security product line • Serve as the primary point of contact for all implementation activities and project-related requests • Act as a liaison between customers, vendors, and internal teams to coordinate project requirements • Develop a deep understanding of each customer’s goals, environment, and project scope • Own project timelines, deliverables, and status trackers • Set and manage customer expectations while escalating issues as needed • Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders • Proactively manage project tasks and milestones, keeping leadership informed of progress • Maintain a detailed risk and issues log and develop mitigation strategies • Establish a strong understanding of Genea’s security product and features to effectively assist and train end users • Identify process or system gaps and drive effective, corrective solutions • Respond to customer inquiries via phone, email, or chat in a timely manner • Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively • Represent the department in internal meetings and cross-functional discussions • Perform other related duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Project Manager – Implementations is responsible for ensuring the successful deployment of Genea’s products by identifying solutions, improving operational efficiency, and managing relationships with customers, vendors, and partners. This role oversees multiple projects across our Security product line while maintaining an exceptional customer experience and ensuring complete satisfaction of all deliverables. - Lead end-to-end implementation projects across the Genea Security product line - Serve as the primary point of contact for all implementation activities and project-related requests - Act as a liaison between customers, vendors, and internal teams to coordinate project requirements - Develop a deep understanding of each customer’s goals, environment, and project scope - Own project timelines, deliverables, and status trackers - Set and manage customer expectations while escalating issues as needed - Conduct project meetings, document meeting minutes, and prepare weekly status reports for stakeholders - Proactively manage project tasks and milestones, keeping leadership informed of progress - Maintain a detailed risk and issues log and develop mitigation strategies - Establish a strong understanding of Genea’s security product and features to effectively assist and train end users - Identify process or system gaps and drive effective, corrective solutions - Respond to customer inquiries via phone, email, or chat in a timely manner - Demonstrate best practices in customer service by providing options, resolving issues, and communicating proactively - Represent the department in internal meetings and cross-functional discussions - Perform other related duties as assigned Qualifications - Bachelor’s Degree required - 4+ years of relevant experience - Experience in the physical access control industry strongly preferred - Experience in commercial real estate (CRE) or in adjacent roles supporting property management teams is strongly preferred - Strong understanding of project management principles, including project planning, stakeholder analysis, and leading effective meetings - PMP or similar certification strongly preferred - Proficiency in MS Outlook, Word, Excel, and Adobe Acrobat - Excellent written and verbal communication skills - Strong customer service mindset and desire to help others succeed - Demonstrated ability to build and maintain strong customer relationships - High attention to detail and strong analytical/problem-solving skills - Ability to thrive in a high-growth, fast-paced technology environment - Self-starter with the ability to work independently, including in remote settings Requirements - Estimated Salary Range: $90-110K annual salary - The salary range listed is our best estimate based on the role's requirements and market conditions. The final offer may be higher or lower depending on the candidate's experience and qualifications. Benefits - Medical, dental, and vision insurance - Flexible spending accounts (FSA) - Life insurance - Accidental death and dismemberment (AD&D) insurance - Long-term disability (LTD) coverage - Paid time off (PTO) - 401(k) retirement savings plan