Role Description We’re now ready to expand beyond car ownership into adjacent verticals (home, motorcycle, RV, etc) to manage all of your physical assets in one place. You will own one of these new bets from 0-1. This is not a pure strategy role. You will be hands-on, standing up a new business line, including: - Scoping/sizing a new market - Research and analysis - Building a new product - Leading go-to-market - Testing and iterating - Eventually, building a team to scale it What you'll own: - Phase 1: Ramp on existing products. For the first few months, you will join an existing product team, and learn how we think about and develop products. You will learn how to conduct customer research, write product specs, work with engineers and designers, use tools like Figma and Codex to prototype, design and run experiments, analyze outcomes, and incorporate learnings into iterative product decisions. - Phase 2: Build a new business. Take one of our target verticals (e.g. commercial auto insurance, property tax, RV insurance, etc) from concept to a revenue-generating product. Run the incubation, build and ship the product, test and iterate, and then hire a team to run it. Qualifications - An entrepreneur at heart. - Tolerance for ambiguity. - Deeply curious. - Data-obsessed. Requirements - 5+ years experience at a consulting firm, investment bank, high-growth startup or equivalent. - Track record of independently owning ambiguous problems and delivering outcomes. - Strong analytical skills; comfortable running data analysis in SQL, Excel or Python. - Experience juggling multiple complex work streams without letting anything drop. - Comfort and ability to interface with executive stakeholders on a daily basis. Benefits - Comprehensive benefits package including health, dental, and vision coverage. - Paid time off. - Paid parental leave. - 401(K) plan with employer matching. - Wellness benefits. - Equity opportunities may also be part of your total rewards package. Company Description Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. - Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. - We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. - We have more than 5 million customers — and we’re just getting started. - Founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Role Description The Business Operations Specialist manages and improves core operational processes, governance workflows, and cross-functional initiatives that support effective program execution across the organization. This role owns key operational functions—including project review (PR) processes, scheduling coordination, and documentation management—while identifying opportunities to improve efficiency, consistency, and data quality. The Specialist works across teams to align stakeholders, streamline workflows, and implement scalable solutions, including process improvements and workflow automation. The role also supports Client Experience (CX) initiatives and performance measurement efforts, including KPI development and reporting, to enhance organizational insight and continuous improvement. Core Responsibilities - Initiative Operations & Governance: - Lead coordination and execution of project review (PR) processes across initiatives, ensuring alignment of timelines, materials, and stakeholder participation. - Serve as the central point of contact for PR-related coordination, communication, and issue resolution. - Monitor and resolve operational issues (e.g., support tickets), escalating risks and recommending solutions as needed. - Maintain governance workflows and ensure consistency and compliance across operational processes. - Client Experience (CX) & Operational Insights: - Support the development and delivery of Client Experience (CX) initiatives, including survey deployment, response tracking, and data management. - Analyze CX data and operational metrics to identify trends, risks, and opportunities for improvement. - Contribute to the development of CX-related materials, including training content, communications, and documentation. - Translate CX insights into actionable process and operational improvements. - KPI Development & Performance Monitoring: - Support the development and refinement of key performance indicators (KPIs) across Business Operations, including risk management and client experience metrics. - Compile, maintain, and report on KPIs to support leadership visibility and decision-making. - Ensure consistency and standardization of KPI definitions, data sources, and reporting processes. - Identify opportunities to enhance performance measurement and reporting efficiency. - Scheduling & Resource Coordination: - Develop, maintain, and optimize schedules across initiatives and operational workflows, aligning priorities, timelines, and resource availability. - Identify and resolve scheduling conflicts and workflow bottlenecks. - Improve scheduling practices to increase efficiency and visibility across stakeholders. - Documentation & Process Standardization: - Capture, synthesize, and document key decisions, risks, outcomes, and client-facing materials, ensuring clarity, accuracy, and consistency. - Maintain and continuously improve standard operating procedures (SOPs), templates, and documentation to support standardization and accessibility across teams. - Process Improvement & Operational Excellence: - Identify gaps and inefficiencies in operational processes and implement improvements. - Act as an owner of operational processes, ensuring scalability, consistency, and continuous improvement across initiatives. - Systems & Workflow Automation: - Design and implement workflow automations and system improvements (e.g., Power Automate, SharePoint). - Translate business needs into practical technical solutions to reduce manual effort and improve data accuracy. - Evaluate and enhance system usability and integration across tools. - Stakeholder Engagement & Communication: - Coordinate across cross-functional teams to ensure alignment on priorities, timelines, and deliverables. - Communicate process updates, expectations, and timelines clearly, and drive follow-through across stakeholders. - Build strong working relationships to support adoption of improved processes and tools. Qualifications - Bachelor’s degree (BA/BS) required; equivalent combinations of education and relevant work experience will be considered. - 3–5 years of experience in business operations, project operations, or a related field. - Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and SharePoint. - Experience with workflow automation tools (e.g., Power Automate). - Demonstrated experience in process documentation and workflow design. - Familiarity with data analysis, KPI reporting, and performance measurement. - Experience supporting Client Experience (CX) programs, including survey tools, response analysis, and feedback synthesis. - Strong written communication skills, with experience developing training materials, operational documentation, and stakeholder communications. - Ability to synthesize complex information into clear, actionable insights. - Periodic travel to the Mathematica Princeton, NJ or Washington, DC office may be required. Requirements - To apply, please submit a cover letter and resume. - This position offers an anticipated base salary of $70,000 - $85,000 annually. - We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, age, national origin, religion, orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. - Any offer of employment will be contingent upon passing a background check. - Various federal agencies with whom we contract require that staff successfully undergo security clearance as a condition of working on the project. Benefits - Competitive salaries and a comprehensive benefits package. - 100 percent employee owned, providing financial benefits of ESOP holdings. - Opportunities to meet up with co-workers through coworking spaces where available.

• Leverage expertise in Fixed Operations, Service Pricing, and CDK Service to ensure system configurations align with client business requirements and industry best practices • Customize Service Pricing based on client needs • Provide ongoing consultation to dealership management on pricing strategies and system utilization • Conduct 30-day sustainment reviews to ensure system accuracy, adoption, and performance • Analyze performance reports against benchmarks to identify improvement opportunities and drive business outcomes • Manage client engagements, including scheduling and facilitating calls via Outlook, Microsoft Teams, PSA, and Salesforce • Track, update, and complete assigned tasks within Salesforce in a timely manner • Collaborate with peers and cross-functional teams to ensure successful project delivery • Stay current on automotive retail trends and apply insights to client engagements • Support team members in achieving both individual and team performance goals

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Job Description Reporting directly to the Director of Business Operations for UKI, the Operations Manager will act as the primary, autonomous business partner supporting one or multiple VPs leading our major industry segments in the UK business. You are an integral part of the operations ecosystem and prioritize, calibrate, and drive pipeline hygiene, forecasting accuracy, and planning execution with the highest standards of quality. The objective of this role is to establish a strong, collaborative partnership built on trust and shared accountability, providing data-driven insights to support leadership decision-making across regions that represent a massive portion of our revenue. The successful Operations Manager is a great driver of priorities and a proactive problem solver who will demonstrate curiosity and proven experience building solutions to complex business problems. You must be a self-starter, ensuring efficient, cross-functional efforts are geared towards optimized sales processes and accurate forecasting. The successful candidate will also provide timely and efficient coordination of territory allocation, segmentation updates, and quota assignments to maximize impact and accelerate predictability with our sales leaders. What you get to do in this role: - Lead, organize, and manage business operations for major industry segments in the UK business, operating fully autonomously at a senior level. - Drive all facets of the multi-year and annual planning processes, including territory structure, segmentation, and quota assignment. - Build and maintain management cadence and rhythm of the business rigor, running regular forecast calls and maintaining weekly pipeline hygiene to ensure predictability and accountability. - Capture major takeaways, maintain milestones, and leverage strong technical skills (including advanced Excel modeling) to bridge finance and operations, contextualizing complexities for senior sales leaders. - Work collaboratively to deploy technology and automate key processes to increase the amount of time that sellers and leaders spend with customers and partners. - Participate in cross-functional initiatives to transform and streamline processes, increasing sales productivity and efficiency. Key deliverables include: - Weekly pipeline health updates and proactive visibility gaps for forecasting and resource allocation. - Execution of the annual planning cycle, including territory allocation and segmentation updates. - Preparation and delivery of QBR (Quarterly Business Review) materials and data views with minimal intervention. - Consistent, high-quality data-driven insights and presentations to support strategic decision-making for Regional VPs and Sales Directors. - Streamlined forecast cadences that give sales leaders time back to inspect opportunities and manage their business reliably. Qualifications To be successful in this role you have: - Minimum 8+ years of proven relevant experience in Sales Operations, Revenue Operations, or Business Operations at a principal/management level, preferably in a matrix, high-growth technology/SaaS organization. - Exceptional business partnering and strong relationship management skills, with a proven ability to confidently present strong opinions and strategic counsel to senior sales leaders. - Proven experience building solutions to complex business problems, demonstrating sharp business judgment, the ability to see the "big picture" and prioritize. - A self-starter mentality with attention to detail and the ability to remain calm under pressure in a fast-paced, change-driven environment. - Superb analytical mind and business sense, paired with high competency in both written and verbal communication. - Proficiency with CRM management, advanced Excel modeling, and other relevant sales automation and reporting tools. - Demonstrates curiosity and encompasses the 5C's: Creativity, Critical thinking, Curiosity, Communication and Collaboration. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. 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