Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Principal Risk Specialist, Control Testing Summary:• To effectively identify, assess, monitor, and mitigate risks within the site consistent with Capital One's internal controls and policies General Responsibilities:• Performance of First Line of Defense Assessments• Conducts periodic controls testing• Performs Business Area Risk Review / Risk Management and Control Framework / Enterprise Risk Self- Assessment• Leads local site audit management• Liaises with internal and external auditors to facilitate audit requirements• Risk and Remediation Monitoring• Inputs risk issues and events in GRC• Identifies potential risk issues and events and reports appropriate ticket for resolution• Participates in the analysis and resolution of risk issues and controls• Conducts local site audit remediation• Maintains inventory of identified risks, controls, and remediation completion• Site Risk Management• Partners and liaises with Risk counterparts and the management team in implementing sustainable policies and compliance control programs• Ensures site awareness of risk management, including but not limited to the following activities:• Provides training and assistance to Risk points-of-contact (POCs) and other employees on control procedures• Performs periodic testing, control awareness discussions, distribution of control tools (eg. findings database)• Cascades respective risk policies and standards relevant to each function• Prepares materials for monthly Risk Committee Review meeting• May be assigned / rotated across related sub-functions including but not limited to sub-functions within Shared Services• Other job-related duties that may be assigned from time to time Basic Qualifications:• Educational Background: Business graduate, preferably with Accounting units• Professional Experience: 3-5 years' experience in managing risk and internal controls in Financial industry; Certified internal Auditor• Skills Required:• Understanding of operational risk management framework and techniques;• Strong analytical skills to understand risk processes and identify appropriate controls;• Effective communication skills to present, negotiate, and influence• Sound judgment in recommending and implementing resolutions• Amenable to working a midshift schedule in a hybrid setup No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

• Classify new US import items accurately using HTS codes and prepare binding ruling requests for products requiring Customs guidance • Support US import compliance strategy by maintaining classification data, broker communications, KPI tracking, and related compliance programs • Facilitate import clearance by working closely with customs brokers, US Customs, and internal partners to ensure timely and accurate entry filings • Advise QRG brands and stakeholders on customs compliance matters, including classification, FTAs, FDA product codes, and other agency requirements • Audit customs entries and resolve post-entry issues, including corrections, broker follow-up, and responses to Customs inquiries such as CF28/29 • Contribute to duty savings and special projects through tariff engineering, free trade programs, regulatory research, SOP development, and ad hoc analysis

Role Description The Employment Security Department (ESD) is seeking four (4) detail-driven, analytical professionals to join our Customer Compliance team as a Financial Auditor (ES Benefits Specialist 3). This role strengthens the integrity of Washington’s workforce programs by ensuring employers report and pay accurately, helping protect workers, businesses, and the public trust. The ideal candidates are curious, methodical, and motivated by accuracy and fairness. They enjoy digging into financial records, spotting patterns, and translating complex regulations into clear explanations. They are adept at balancing independence with collaboration, communicating confidently with employers, and approaching compliance work with professionalism and integrity. The ideal candidates for this position thrive in environments where their analytical skills directly support equitable outcomes for Washington workers and businesses. Duties - Conduct audits and investigations to determine whether employers are complying with state and federal requirements. - Ensure accurate reporting, proper deduction and payment of premiums, and timely, correct benefit claims. - Review financial records, identify unreported wages or hidden employment, calculate amounts owed, and prepare clear, defensible reports. - Educate employers, explain audit results, and provide guidance to help them meet regulatory requirements. - Conduct financial audits of employer records in accordance with GAAP, GAAS, and GAGAS. - Perform complex reviews of financial documents to verify accuracy, identify discrepancies, and calculate amounts owed, including interest and penalties. - Investigate inactive, unregistered, or high-risk employers to identify potential non-compliance or hidden employment. - Use industry data, online research, and field investigations to detect unreported wages and patterns of non-compliance. - Determine whether employers require formal audits and document findings with clear, comprehensive reports. - Prepare investigative reports, correspondence, and appeal documentation that summarize conclusions and support enforcement actions. - Conduct entrance and exit conferences with employers, present audit results, and explain required corrective actions. - Educate employers on reporting requirements, audit processes, and compliance expectations. - Collaborate with internal teams and external agencies to exchange information, coordinate investigations, and support statewide compliance efforts. Qualifications - Option 1: Six (6) years of equivalent education/experience. - Option 2: One (1) year as an ES Benefits Specialist 2. - Option 3: One (1) year of experience equivalent to the ES Benefits Specialist 2 with another state that administers insurance benefits programs. - Option 4: Associate’s degree in a health or social science, public administration or a related field and four (4) years of the required experience below. - Option 5: Bachelor’s Degree in a health or social science, public administration or a related field and two (2) years of the required experience below. - Option 6: Master’s Degree in a health or social science, public administration or a related field and one (1) year of the required experience below. Requirements - Problem-Solving & Resolution Skills: Proficiency in addressing and resolving stakeholder concerns. - Analytical & Investigative Skills: Expertise in analyzing claim documentation for accuracy. - Regulatory Knowledge & Communication Skills: Proficiency in explaining complex regulations clearly. - Subject Matter Expertise: Proficiency in navigating intricate claim matters. - Fraud Detection & Compliance Review Skills: Ability to identify irregularities in claims processing. Benefits - Flexible work schedules and teleworking opportunities. - Supportive work environment that respects work/life balance. Company Description Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

• Provide empathetic and compassionate support to residents (who may be distraught), showing genuine concern for their well-being and emotional state. • Connect residents to appropriate community resources, services, or agencies that can help address their needs, even when BHA/CMS cannot directly provide assistance. • Welcome customer questions and concerns via telephone, email, and or in writing. Listen attentively, ask clarifying questions. • Maintain accurate and detailed records of all interactions, ensuring that critical information is documented for future reference, reporting, and analysis. • Review and interpret Department of Housing and Urban Development guidelines to determine the necessity of creating a formal inquiry. • Contact tenants and owner/agents to respond to inquiries and notify them of and maintain timely communication. • Initiate formal inquiries when required, including a step by step process to complete complaint forms, document complaints in writing, and notifying appropriate parties by phone and in writing. • Evaluate whether complaints have been satisfactorily resolved and, if necessary, send follow-up or closure letters to appropriate parties summarizing resolution. • When necessary, refer unresolved tenant or owner/agent grievances to the appropriate party for further investigation. • Assist the compliance team with other duties and functions.