• Classify new US import items accurately using HTS codes and prepare binding ruling requests for products requiring Customs guidance • Support US import compliance strategy by maintaining classification data, broker communications, KPI tracking, and related compliance programs • Facilitate import clearance by working closely with customs brokers, US Customs, and internal partners to ensure timely and accurate entry filings • Advise QRG brands and stakeholders on customs compliance matters, including classification, FTAs, FDA product codes, and other agency requirements • Audit customs entries and resolve post-entry issues, including corrections, broker follow-up, and responses to Customs inquiries such as CF28/29 • Contribute to duty savings and special projects through tariff engineering, free trade programs, regulatory research, SOP development, and ad hoc analysis

Role Description The Employment Security Department (ESD) is seeking four (4) detail-driven, analytical professionals to join our Customer Compliance team as a Financial Auditor (ES Benefits Specialist 3). This role strengthens the integrity of Washington’s workforce programs by ensuring employers report and pay accurately, helping protect workers, businesses, and the public trust. The ideal candidates are curious, methodical, and motivated by accuracy and fairness. They enjoy digging into financial records, spotting patterns, and translating complex regulations into clear explanations. They are adept at balancing independence with collaboration, communicating confidently with employers, and approaching compliance work with professionalism and integrity. The ideal candidates for this position thrive in environments where their analytical skills directly support equitable outcomes for Washington workers and businesses. Duties - Conduct audits and investigations to determine whether employers are complying with state and federal requirements. - Ensure accurate reporting, proper deduction and payment of premiums, and timely, correct benefit claims. - Review financial records, identify unreported wages or hidden employment, calculate amounts owed, and prepare clear, defensible reports. - Educate employers, explain audit results, and provide guidance to help them meet regulatory requirements. - Conduct financial audits of employer records in accordance with GAAP, GAAS, and GAGAS. - Perform complex reviews of financial documents to verify accuracy, identify discrepancies, and calculate amounts owed, including interest and penalties. - Investigate inactive, unregistered, or high-risk employers to identify potential non-compliance or hidden employment. - Use industry data, online research, and field investigations to detect unreported wages and patterns of non-compliance. - Determine whether employers require formal audits and document findings with clear, comprehensive reports. - Prepare investigative reports, correspondence, and appeal documentation that summarize conclusions and support enforcement actions. - Conduct entrance and exit conferences with employers, present audit results, and explain required corrective actions. - Educate employers on reporting requirements, audit processes, and compliance expectations. - Collaborate with internal teams and external agencies to exchange information, coordinate investigations, and support statewide compliance efforts. Qualifications - Option 1: Six (6) years of equivalent education/experience. - Option 2: One (1) year as an ES Benefits Specialist 2. - Option 3: One (1) year of experience equivalent to the ES Benefits Specialist 2 with another state that administers insurance benefits programs. - Option 4: Associate’s degree in a health or social science, public administration or a related field and four (4) years of the required experience below. - Option 5: Bachelor’s Degree in a health or social science, public administration or a related field and two (2) years of the required experience below. - Option 6: Master’s Degree in a health or social science, public administration or a related field and one (1) year of the required experience below. Requirements - Problem-Solving & Resolution Skills: Proficiency in addressing and resolving stakeholder concerns. - Analytical & Investigative Skills: Expertise in analyzing claim documentation for accuracy. - Regulatory Knowledge & Communication Skills: Proficiency in explaining complex regulations clearly. - Subject Matter Expertise: Proficiency in navigating intricate claim matters. - Fraud Detection & Compliance Review Skills: Ability to identify irregularities in claims processing. Benefits - Flexible work schedules and teleworking opportunities. - Supportive work environment that respects work/life balance. Company Description Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

• Provide empathetic and compassionate support to residents (who may be distraught), showing genuine concern for their well-being and emotional state. • Connect residents to appropriate community resources, services, or agencies that can help address their needs, even when BHA/CMS cannot directly provide assistance. • Welcome customer questions and concerns via telephone, email, and or in writing. Listen attentively, ask clarifying questions. • Maintain accurate and detailed records of all interactions, ensuring that critical information is documented for future reference, reporting, and analysis. • Review and interpret Department of Housing and Urban Development guidelines to determine the necessity of creating a formal inquiry. • Contact tenants and owner/agents to respond to inquiries and notify them of and maintain timely communication. • Initiate formal inquiries when required, including a step by step process to complete complaint forms, document complaints in writing, and notifying appropriate parties by phone and in writing. • Evaluate whether complaints have been satisfactorily resolved and, if necessary, send follow-up or closure letters to appropriate parties summarizing resolution. • When necessary, refer unresolved tenant or owner/agent grievances to the appropriate party for further investigation. • Assist the compliance team with other duties and functions.

Role Description ACS is a transformative initiative that builds seller compliance capabilities, eliminates guesswork behind document rejections, and provides human expertise for cases requiring guidance or judgment - real-time consultation, repeat denied appeals, and documentation edge cases. The program operates through two pillars: Professional Advisory delivers proactive 1:1 coaching and on-demand expert access via Seller Assistant Live Chat, WeChat and Zoom; Express Resolution guarantees 1-calendar-day document review turnaround for FBA and high-velocity product cases. You will collaborate internally with program and Ops teams across TSE, AGS, Account Management and Seller Support to deliver specialized compliance expertise that bridges complex regulations and global seller growth. Your focus will be on building seller compliance capabilities, resolving ambiguous policy interpretation cases and driving operational excellence across ACS service delivery. - Deliver professional advisory services through proactive 1:1 compliance coaching to high-contact sellers; identify capability gaps, investigate root causes and provide tailored solutions to build sustainable compliance capabilities. - Conduct direct seller engagement including hosting roundtables and training sessions; customize training content; adapt presentation style to audience needs; handle complex Q&A sessions; innovate training methodologies and approaches. - Develop approaches to address systemic compliance gaps; create and maintain workflows and SOPs; architect process frameworks; lead process transformation initiatives and develop scalable solutions across regions. - Perform root cause analysis on compliance issues; develop data-driven recommendations and action plans to improve seller compliance experience; take ownership of complex projects and workflows. - Drive cross-team process improvement initiatives and solution implementation; influence stakeholders and drive strategic initiatives. - Handle escalations independently; provide definitive answers on document rejections, repeat-denied appeals and documentation edge cases requiring nuanced human judgment. - Present confidently to leadership; create sophisticated training materials and help content; communicate complex topics clearly to various audiences with clear rationale for decisions. - Contribute seller insights and ground-truth data to refine AI-driven self-service tools (Seller Assistant); loop learnings from direct engagement back into automation and process improvement. Qualifications - 1+ years of data-driven business operations processes experience - Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint) - Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience with Learning & Development and course facilitation or an equivalent professional qualification - Experience that includes strong analytical skills, attention to detail, and effective communication abilities - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - Speak, write, and read fluently in English, and have the ability to take direction in English - Bachelor's degree in Law, or 1+ years of Product Safety & Compliance Law experience - Experience working with global cross-functional teams - Speak, write, and read fluently in Japanese at a business level or above (N1+) - Experience in Account Management, Vendor Management, Business Development, Consulting Company Description Amazon strives to be Earth's most customer-centric company. The Selling Partner Engagement team sits within RISC Ops under Trustworthy Shopping Experience (TSE), serving as the specialized compliance interface between Amazon and its Selling Partners. ACS deploys dedicated human experts to bridge complex regulations and global seller growth through personalized coaching and express resolution. The team obsesses over delivering world-class compliance support; striving to predict seller needs before problems arise, creating innovative self-help tools and providing solutions that build sustainable compliance capabilities.