• Provide empathetic and compassionate support to residents (who may be distraught), showing genuine concern for their well-being and emotional state. • Connect residents to appropriate community resources, services, or agencies that can help address their needs, even when BHA/CMS cannot directly provide assistance. • Welcome customer questions and concerns via telephone, email, and or in writing. Listen attentively, ask clarifying questions. • Maintain accurate and detailed records of all interactions, ensuring that critical information is documented for future reference, reporting, and analysis. • Review and interpret Department of Housing and Urban Development guidelines to determine the necessity of creating a formal inquiry. • Contact tenants and owner/agents to respond to inquiries and notify them of and maintain timely communication. • Initiate formal inquiries when required, including a step by step process to complete complaint forms, document complaints in writing, and notifying appropriate parties by phone and in writing. • Evaluate whether complaints have been satisfactorily resolved and, if necessary, send follow-up or closure letters to appropriate parties summarizing resolution. • When necessary, refer unresolved tenant or owner/agent grievances to the appropriate party for further investigation. • Assist the compliance team with other duties and functions.

Role Description ACS is a transformative initiative that builds seller compliance capabilities, eliminates guesswork behind document rejections, and provides human expertise for cases requiring guidance or judgment - real-time consultation, repeat denied appeals, and documentation edge cases. The program operates through two pillars: Professional Advisory delivers proactive 1:1 coaching and on-demand expert access via Seller Assistant Live Chat, WeChat and Zoom; Express Resolution guarantees 1-calendar-day document review turnaround for FBA and high-velocity product cases. You will collaborate internally with program and Ops teams across TSE, AGS, Account Management and Seller Support to deliver specialized compliance expertise that bridges complex regulations and global seller growth. Your focus will be on building seller compliance capabilities, resolving ambiguous policy interpretation cases and driving operational excellence across ACS service delivery. - Deliver professional advisory services through proactive 1:1 compliance coaching to high-contact sellers; identify capability gaps, investigate root causes and provide tailored solutions to build sustainable compliance capabilities. - Conduct direct seller engagement including hosting roundtables and training sessions; customize training content; adapt presentation style to audience needs; handle complex Q&A sessions; innovate training methodologies and approaches. - Develop approaches to address systemic compliance gaps; create and maintain workflows and SOPs; architect process frameworks; lead process transformation initiatives and develop scalable solutions across regions. - Perform root cause analysis on compliance issues; develop data-driven recommendations and action plans to improve seller compliance experience; take ownership of complex projects and workflows. - Drive cross-team process improvement initiatives and solution implementation; influence stakeholders and drive strategic initiatives. - Handle escalations independently; provide definitive answers on document rejections, repeat-denied appeals and documentation edge cases requiring nuanced human judgment. - Present confidently to leadership; create sophisticated training materials and help content; communicate complex topics clearly to various audiences with clear rationale for decisions. - Contribute seller insights and ground-truth data to refine AI-driven self-service tools (Seller Assistant); loop learnings from direct engagement back into automation and process improvement. Qualifications - 1+ years of data-driven business operations processes experience - Knowledge of Microsoft Office applications (Excel, Word, SharePoint, and PowerPoint) - Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience with Learning & Development and course facilitation or an equivalent professional qualification - Experience that includes strong analytical skills, attention to detail, and effective communication abilities - Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams - Speak, write, and read fluently in English, and have the ability to take direction in English - Bachelor's degree in Law, or 1+ years of Product Safety & Compliance Law experience - Experience working with global cross-functional teams - Speak, write, and read fluently in Japanese at a business level or above (N1+) - Experience in Account Management, Vendor Management, Business Development, Consulting Company Description Amazon strives to be Earth's most customer-centric company. The Selling Partner Engagement team sits within RISC Ops under Trustworthy Shopping Experience (TSE), serving as the specialized compliance interface between Amazon and its Selling Partners. ACS deploys dedicated human experts to bridge complex regulations and global seller growth through personalized coaching and express resolution. The team obsesses over delivering world-class compliance support; striving to predict seller needs before problems arise, creating innovative self-help tools and providing solutions that build sustainable compliance capabilities.

Role Description atVenu's Compliance & Risk team is seeking an experienced privacy professional to lead and mature our privacy function. As a live event commerce platform handling transaction data for venues, promoters, artists, and fans across North America and expanding in Europe, we operate at the intersection of B2B SaaS and payments. Privacy isn't an afterthought; it's core to how we build and operate. This is a high-impact individual contributor role with real ownership. You'll be atVenu's only dedicated privacy resource, working across Legal, Engineering, Product, and Operations to ensure we're meeting our obligations under GDPR, CCPA/CPRA, PIPEDA, and other applicable frameworks. This is a hands-on role. You'll be expected to: - Draft policies, oversee cookie consent configurations, review contracts, engage with product teams during development, and manage DSARs (low volume). - Think strategically about where the program needs to go. What You’ll Do - Lead the day-to-day operation and continued development of atVenu’s privacy compliance program, including maintaining privacy policies and internal standards. - Champion privacy requirements across new business initiatives from concept through to operation, managing cross-functional stakeholder engagement. - Conduct and manage Data Protection Impact Assessments (DPIAs) for new products, features, integrations, and third-party service providers. - Serve as the company’s subject matter expert on GDPR, CCPA/CPRA, PIPEDA, and emerging privacy regulations. - Partner with Legal to review and negotiate data processing agreements (DPAs), vendor contracts, and other agreements with privacy implications. - Manage and maintain atVenu’s OneTrust Cookie Consent implementation. - Review customer agreements and data-related contractual obligations. - Monitor ongoing data practices to ensure customer data is used consistently with contractual commitments. - Work with Engineering and Product teams to embed privacy-by-design principles into the development lifecycle. - Manage and respond to data subject access requests (DSARs) and privacy inquiries. - Lead the privacy workstream during incidents, including conducting privacy impact assessments. - Assess the privacy implications of AI and machine learning systems. - Monitor the evolving regulatory landscape and assess the impact of new or amended privacy laws. - Cultivate a lasting privacy-aware culture by designing and delivering training. Qualifications - 8+ years of hands-on privacy compliance experience, ideally in a B2B SaaS, fintech, or payments environment. - Deep, practical knowledge of GDPR, CCPA/CPRA, and PIPEDA. - Proven experience conducting DPIAs and translating findings into actionable risk mitigations. - Experience reviewing and negotiating data processing agreements and vendor contracts. - Strong project management skills, with a demonstrated ability to own a program. - Experience assessing the privacy and compliance risks of AI and machine learning systems. - Familiarity with information security principles and how privacy and security controls intersect. - Experience reviewing commercial contracts or data agreements. - Excellent communication skills and the ability to translate complex regulatory requirements. - Comfortable operating in a lean, fast-moving organization. - A pragmatic and collaborative approach that balances rigour with business reality. Nice to Have - IAPP certification (CIPP/E, CIPP/C, CIPP/US, CIPM, or CIPT). - Experience with OneTrust (specifically Cookie Consent). - Experience managing privacy controls in a GRC platform like Vanta. - Experience supporting external audits and responding to customer assurance requests. - Exposure to regulatory compliance programs beyond privacy (e.g., SOC 2, PCI-DSS, ISO 27001, ISO 42001).

• This position is responsible for coordination and execution of provider network regulatory deliverables and compliance activities, including oversight of reporting processes, submission timelines and regulatory requirements. • The role partners with internal stakeholders to ensure accurate, timely and compliant submissions, including Behavioral Health network reporting, performance improvement and regulatory readiness. • Performs daily troubleshooting to ensure and provide timely responses to agency inquiries and requests, coordinating with relevant departments and stakeholders for resolution of objections from regulatory entity. • Develops project status reports and business requirements for internal stakeholders on a regular basis. • Develops and maintains model to assess and monitor Community Health Plan network development strategies, ensuring alignment with organizational goals. • Collaborates with subject matter experts to track key performance indicators, identify trends and recommend interventions for network improvement. • Analyzes demographic and utilization data to support regulatory filings and identify opportunities for network expansion. • Sub-division coordination and planning of TEAMonitor narratives, supporting documentation, timelines, communications and QA processes. • Monitor Behavioral Health network and outreach in support of Quarterly HCA Provider Network Submission, to include regular review of geographic/service coverage of Behavioral Health Agencies. • Maintains Behavioral Health AADR process and project plan development quarterly in alignment with contract department review. • Develops of Mental Health Assessment utilizing claims information and compilation of data sets to support analysis. • Coordinates resolution of contracting provider data gaps impacting regulatory submissions, ensuring reliability, completeness, consistency and compliance. • Develops and maintains processes to track and manage regulatory deliverables, resolving issues to ensure accuracy of narratives and data submissions, to include TEAMonitor coordination and HCA contract reviews. • Collaborates across departments and teams to initiate and deliver projects that advance network strategy and fosters interdepartmental partnerships.