• Own AI-driven workflows and product improvements • Identify friction in product usage and determine fixes • Build AI-powered automations and workflows for better delivery • Analyze product behavior, inspect data, debug issues, and validate ideas • Collaborate with engineers to implement changes • Document developments for team trust and reuse

Role Description We're looking for a Junior Product Designer who will help us raise the bar on our key client accounts. You'll support senior designers to ship high-quality product and experience design at pace across web, platforms, and digital journeys. Strong craft, attention to detail, and the ability to take direction and run with it are critical for success in this role. Qualifications - 1–3 years of hands-on product, UX, or digital design experience (agency or in-house) - A portfolio that shows you can take work from concept to polished, shipped design and reason through the decisions behind it - Strong Figma skills, fluency with design systems, and an eye for detail; comfortable working at pace and managing feedback in a fast-moving team - A relevant degree is a bonus, not a requirement—we care more about what you've shipped than where you studied Requirements - Design and refine web and product experiences - screens, flows, and components - working closely with senior designers and the wider team - Work confidently in Figma within established design systems and brand guidelines, keeping output consistent, on-brand, and production-ready - Apply feedback quickly and iterate at pace, with an eye for accessibility and how designs get built - Communicate decisions clearly and stay organised as priorities shift across internal assets and client work Benefits - We offer comprehensive Medical, Dental, Vision, Life, and 401(k) plans. - We provide employer-paid short-term disability, long-term disability plans and life insurance. - We’re more concerned about how we work than where we work. We offer remote work and office hours flexibility as needed. - We trust our team and have a generous PTO policy.

• Design wireframes, high-fidelity mockups, interactive prototypes, and final UI specifications for features and enhancements across all CEM product domains — including equity plan administration, ESPP, batch processing, broker integrations, admin reporting, financial reporting, and participant experiences • Translate PRDs, user stories, and functional requirements into thoughtful interface designs that account for the complexity of equity compensation workflows • Design for the full spectrum of interaction patterns required in an equity management SaaS platform — data entry, inline editing, bulk operations, search and filtering, drill-down navigation, scheduled job monitoring, and export/print formatting • Iterate rapidly on designs based on feedback from UX Researchers, Product Managers, Engineering, and customer input, maintaining a bias toward evidence-informed refinement over assumption • Partner with the UX Manager to create and maintain a unified design system and component library for the CEM platform, ensuring visual and interaction consistency across all modules and domains • Design and document reusable UI components — including form controls, data tables, navigation patterns, status indicators, modal dialogs, notification systems, and reporting layouts — with clear usage guidelines, states, and accessibility annotations • Define and evolve the visual language of the CEM platform — typography, color systems, spacing, iconography, and elevation — balancing brand alignment with the functional demands of a data-intensive financial application • Maintain the design system as a living resource, updating components as new patterns emerge and ensuring consistency as the platform scales across existing workstreams • Partner with UX Researchers to incorporate research findings, usability test results, and customer feedback directly into design decisions • Participate in research sessions — usability tests, customer interviews, contextual inquiries — to build firsthand empathy for how equity administrators, finance teams, and participants interact with the platform • Use research insights to inform design direction, validate design hypotheses, and refine interfaces through iterative testing cycles • Apply domain knowledge of equity compensation workflows to anticipate user expectations and design for scenarios that generic usability principles alone would not surface • Partner with Product Managers across all CEM domains to understand feature requirements, business logic, and user workflows, translating complex specifications into clear, implementable interface designs • Deliver detailed design specifications and annotated mockups that provide engineering with unambiguous guidance on layout, spacing, interaction behavior, component usage, states, error handling, and responsive breakpoints • Collaborate with front-end engineering to ensure design intent is preserved through implementation, participating in sprint reviews, QA walkthroughs, and visual regression checks • Support the platform modernization initiative by contributing interface designs and interaction patterns that establish the visual and experiential foundation for the next-generation architecture • Apply accessible design practices consistently — including color contrast, keyboard navigation, focus management, screen reader compatibility, and meaningful labeling — across all interface work • Conduct design QA reviews of implemented features, identifying visual discrepancies, interaction inconsistencies, and accessibility gaps before release • Establish and maintain design quality standards that reflect the expectations of a regulated financial services platform — where precision, clarity, and trust are essential to the user experience • Present design work to product leadership, engineering teams, and cross-functional stakeholders, clearly articulating design rationale, trade-offs, and alignment with user research and product strategy • Create and maintain design documentation that supports cross-functional understanding — including annotated flows, interaction specifications, and pattern usage guides • Participate in customer advisory sessions and feedback reviews as needed, presenting design concepts and gathering direct input on interface direction • Contribute to Product Marketing materials by providing visual assets, feature screenshots, and UI previews for release communications, sales enablement, and competitive positioning

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Location: ServiceNow Santa Clara HQ office Team & Role: At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role: - Lead end-to-end design for Identity Security cross-product platform initiatives, from discovery through high-fidelity delivery, spanning AI product surfaces, design systems, and key strategic investments. - Define and evolve design systems and frameworks that scale across multiple product domains, establishing the token structures, component definitions, and usage guidelines that serve as the source of truth for product teams. - Drive UX, interaction design, and visual quality for AI/ML product/platform experiences including generative AI surfaces, intelligent workflows, and agentic interfaces. - Architect and evolve the design system to be AI-ready, building the data pipelines and automation that enable seamless design-to-code workflows at enterprise scale. - Partner with Designers, Product Managers, and Engineers to align direction, unblock decisions, and ensure design intent is realized in production. - Own and continuously raise the quality bar for design processes across Platform and AI product pods. Qualifications Preferred Qualifications: - 10+ years of product design experience with a portfolio that shows the thinking, the tradeoffs, and the impact not just the final screens. - A deep love for visual craft. You sweat typography, spacing, and polish because you know that's what separates good from memorable. - Fluent across the full design spectrum from broad user journey to micro-interaction, from UX strategy to pixel-level execution. - You thrive making complex enterprise products feel simple turning sophisticated B2B problems into experiences users enjoy. - Experience with large enterprise SaaS products with complex data, workflow, or platform problems; you're comfortable in deep, ambiguous problem spaces. - Experience designing AI-assisted workflows and platform features; you understand how to make AI feel useful and trustworthy, not overwhelming. - Someone who communicates like a pro. You give updates before you're asked, flag risks early, and keep dependent teams unblocked. - Hands-on experience building or scaling design systems with token pipelines, Figma variables, or design-to-code tooling at enterprise scale. - Someone who communicates like a pro. You give updates before you're asked, flag risks early, and keep dependent teams unblocked. - A true engineering and product partner. You see the engineering handoff as the beginning of your design coming to life and stay involved until it does, take feedback in stride, and make the work better. Basic Qualifications: - BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields - Experience participating in the complete product development lifecycle of web and/or software applications. - Experience in user experience design or industry experience (corporate, software, web or agency) For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .