Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow- helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description Location: ServiceNow Santa Clara HQ office Team & Role: At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users' and customers' needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go. Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/ What you get to do in this role: - Lead end-to-end design for Identity Security cross-product platform initiatives, from discovery through high-fidelity delivery, spanning AI product surfaces, design systems, and key strategic investments. - Define and evolve design systems and frameworks that scale across multiple product domains, establishing the token structures, component definitions, and usage guidelines that serve as the source of truth for product teams. - Drive UX, interaction design, and visual quality for AI/ML product/platform experiences including generative AI surfaces, intelligent workflows, and agentic interfaces. - Architect and evolve the design system to be AI-ready, building the data pipelines and automation that enable seamless design-to-code workflows at enterprise scale. - Partner with Designers, Product Managers, and Engineers to align direction, unblock decisions, and ensure design intent is realized in production. - Own and continuously raise the quality bar for design processes across Platform and AI product pods. Qualifications Preferred Qualifications: - 10+ years of product design experience with a portfolio that shows the thinking, the tradeoffs, and the impact not just the final screens. - A deep love for visual craft. You sweat typography, spacing, and polish because you know that's what separates good from memorable. - Fluent across the full design spectrum from broad user journey to micro-interaction, from UX strategy to pixel-level execution. - You thrive making complex enterprise products feel simple turning sophisticated B2B problems into experiences users enjoy. - Experience with large enterprise SaaS products with complex data, workflow, or platform problems; you're comfortable in deep, ambiguous problem spaces. - Experience designing AI-assisted workflows and platform features; you understand how to make AI feel useful and trustworthy, not overwhelming. - Someone who communicates like a pro. You give updates before you're asked, flag risks early, and keep dependent teams unblocked. - Hands-on experience building or scaling design systems with token pipelines, Figma variables, or design-to-code tooling at enterprise scale. - Someone who communicates like a pro. You give updates before you're asked, flag risks early, and keep dependent teams unblocked. - A true engineering and product partner. You see the engineering handoff as the beginning of your design coming to life and stay involved until it does, take feedback in stride, and make the work better. Basic Qualifications: - BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields - Experience participating in the complete product development lifecycle of web and/or software applications. - Experience in user experience design or industry experience (corporate, software, web or agency) For positions in this location, we offer a base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

• Participate in user research activities — interviews, surveys, and usability testing — to gather insights that shape design decisions • Collaborate with senior designers to create wireframes, prototypes, and visual designs aligned to user needs • Incorporate feedback from users and stakeholders through iterative design cycles • Build hands-on experience with industry-standard design tools, systems, and documentation practices • Conduct user interviews, usability testing, and analytics evaluation — translating findings into actionable design improvements • Own the end-to-end design process for specific projects, from research and ideation through high-fidelity mockups and interactive prototypes

• Own product design work for key initiatives with a high level of autonomy • Audit existing product surfaces to identify inconsistencies, duplication, and opportunities for stronger systemization • Define and evolve a cohesive visual language that improves quality and consistency across the product • Build and maintain responsive, flexible, variant-based component libraries in Figma • Translate research, UX intent, and product requirements into polished visual design, flows, and interaction patterns • Partner closely with product and engineering to ensure design quality carries through implementation • Help structure design tokens, component definitions, naming conventions, and documentation so they are clear, reusable, and machine-readable where appropriate • Create documentation that reduces ambiguity for both human teammates and AI-assisted development workflows • Anticipate how design systems should evolve as AI design and coding tools become more capable • Continuously improve how design decisions are captured, communicated, and handed off

Data Analytics & AI, UI/UX Architect Location: United States of America Full time Remote Job Description We are seeking a highly experienced UI/UX Architect to lead the design and architecture of modern, enterprise-grade applications within our Data Analytics & AI practice. This role is ideal for a hands-on technical leader who thrives at the intersection of user experience, scalable front-end engineering, cloud architecture, and data-driven application design. You will serve as the front-end technical authority across client engagements — shaping architecture strategy, guiding engineering standards, and delivering high-performance applications that support complex enterprise and analytics-driven use cases. This is a highly visible role requiring deep technical expertise, strong client-facing skills, and the ability to lead architecture decisions in fast-moving consulting environments. What You’ll Do - Lead end-to-end front-end and application architecture for enterprise client engagements. - Own the technical vision for modern web applications, including performance, scalability, hosting strategy, and integration patterns. - Design and implement high-performance, production-grade user interfaces built for scale, interaction depth, and enterprise reliability. - Serve as the primary front-end technical architect across projects — setting standards, defining patterns, and guiding technical direction. - Work hands-on across the full lifecycle: discovery, architecture design, development, deployment, and production support. - Architect integrations between UI layers and cloud platforms, APIs, authentication systems, and enterprise data environments. - Drive decisions related to front-end performance optimization, load strategy, state management, CI/CD, and deployment models. - Translate complex technical and business requirements into scalable application designs. - Collaborate with data, backend, and DevOps teams to deliver cohesive end-to-end solutions. - Provide advisory support on data-driven interfaces and visualization tools such as Streamlit, Tableau, and Microsoft Power BI when relevant. - Act as a trusted technical advisor in client conversations, including architecture workshops, design reviews, and solution positioning. - Leverage modern development workflows and AI-assisted engineering tools to improve delivery velocity and engineering efficiency. Core Experience (Required) - 7–10+ years of experience in web and application development, including significant technical leadership responsibility. - Proven experience serving as a front-end architect or technical lead on enterprise-scale applications. - Deep expertise in modern web technologies such as React, Angular, Vue, or similar frameworks, along with JavaScript/TypeScript and responsive design principles. - Strong understanding of front-end architecture patterns, scalable UI frameworks, and component-based design systems. - Demonstrated success building applications focused on: - Performance optimization - Scalability and load handling - Rich interaction design - Maintainability - Production stability - Experience with cloud hosting platforms such as AWS, Azure, or GCP. - Experience integrating front-end applications with APIs, authentication systems (SSO/OAuth), and enterprise backend services. - Familiarity with CI/CD pipelines, deployment strategies, and environment management. - Strong understanding of enterprise integration patterns and system interoperability. Leadership - Experience leading technical discovery sessions and architecture workshops with clients. - Ability to translate complex business problems into scalable technical solutions. - Comfortable making architectural decisions independently in ambiguous environments. - Experience establishing standards, guiding implementation teams, and reviewing technical work. - Ability to operate as the front-end authority within cross-functional teams. - Strong executive communication and technical presentation skills. Preferred Qualifications - Previous experience in a consulting organization. - Experience with Streamlit, Tableau, or Microsoft Power BI. - Experience supporting data-intensive or analytics-driven application environments. - Background in enterprise data platforms, cloud data ecosystems, or modern data architectures. - Experience supporting state, local government, higher education, or nonprofit organizations. - Education or equivalent experience in Computer Science, Engineering, Mathematics, or related field (or equivalent practical experience). - Advanced degree is a plus. Why Join Us You’ll join a collaborative, innovation-focused consulting organization where architecture leaders have the opportunity to influence strategy, shape delivery standards, and work on highly visible enterprise initiatives across data, analytics, AI, and modern application development. We offer: - Flexible work options ranging from minimal travel to fully remote opportunities - Complex, meaningful enterprise transformation work - Exposure to modern cloud, analytics, and AI technologies - A highly collaborative and entrepreneurial culture - Opportunities to influence technical direction and delivery standards across the organization Pay Transparency Compensation for roles at Avaap varies depending on a wide array of factors including but not limited to the specific business unit, team, role, skillset, and level of experience. As required by law, Avaap provides a reasonable range of compensation for roles that may be hired. - Base Salary Range is 140,000 - 180,000 plus 25% variable compensation is available for this specific role. At Avaap it is not typical to be hired at the top of the base salary range. Minimum Qualifications - Must have excellent verbal and written communication skills along with the ability to communicate effectively. - Must be able to perform work indoors and remain stationary at a computer. - Ability to work in a fast-paced and deadline-oriented environment. - Passion for exceptional customer service and collaboration. - Ability to work remotely or out of one of Avaap's physical office locations. - Current permanent U.S. work authorization required. Featured Avaap Benefits - Open PTO - Competitive vision, dental, and medical, including fertility coverage - Paid parental leave - 401(k) match - Company-paid disability and life benefits - Employee Assistance Program, including behavioral health services - Fitness stipend