Fuze Health logo
Fuze Health

Igniting what's possible

Patient Experience Coordinator

TherapistTherapistFull TimeRemoteMid LevelTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

12 days ago

Salary

$19 - $22 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Patient Experience Coordinator

Fuze Health

Role Description The Patient Experience Coordinator at Fuze Health plays a key role in supporting Central Operations by delivering exceptional customer service, managing patient inquiries, and ensuring accurate and timely communication across departments. Reporting to Central Operations leadership, this role is essential to maintaining patient satisfaction, operational efficiency, and high-quality service standards within FuzeRx. Key Responsibilities: - Customer Inquiry Management: Respond to all patient and customer inquiries through phone, messaging, and internal systems, providing accurate information and timely resolutions. - Issue Resolution: Review and resolve escalated problem orders to identify root causes and implement effective solutions. - Patient Communication: Interact with patients regarding prescription claims, order status, and shipping updates with professionalism and empathy. - Call Handling: Manage inbound calls from patients, insurance partners, and customers; route calls to appropriate departments as needed. - Cross-Functional Collaboration: Work closely with internal teams to ensure smooth workflows and provide operational support when needed. - Customer Service Excellence: Maintain a positive, empathetic, and professional attitude in all interactions to promote a patient-first experience. - Performance Achievement: Strive to exceed key performance indicators (KPIs) and service-level expectations for both internal and external partners. - Adaptability & Growth: Demonstrate flexibility in a fast-paced environment and embrace new challenges and opportunities for professional development. - Billing Functions: Perform comprehensive pharmacy billing functions across both pharmacy and medical benefits. - Benefits Investigation: Conduct benefits investigations to verify patient coverage, eligibility, and reimbursement requirements. - Prior Authorization Submission: Prepare and submit prior authorizations (PAs) in accordance with payer-specific guidelines and timelines. - Claims Adjudication: Manage claims adjudication processes, including review, troubleshooting, and resolution of rejected or denied claims. - Copay Assistance: Coordinate and support patient access through copay assistance programs and other financial support resources. Qualifications - High School Diploma or GED equivalent required. - 1+ year of customer service experience (healthcare or pharmacy experience preferred). - Strong phone and messaging etiquette with a proven ability to deliver outstanding customer support. - Excellent written and verbal communication skills for effective interaction with patients, customers, and team members. - Detail-oriented with strong organizational and problem-solving abilities. - Ability to work collaboratively in a team environment and build strong professional relationships. - Self-driven and comfortable working with complex systems in a remote work environment. - Adaptable to change and capable of managing multiple priorities in a fast-paced setting. - Experience in pharmacy-related customer service (preferred). Benefits - The compensation range for this position is $19.00-$22.00/hour. - Full-time employee benefits include: - dental, vision, and multiple group medical plans to choose from - 401(k) retirement savings plan - group life insurance - accidental death and dismemberment (AD&D) insurance - flexible spending account (FSA) and health savings account (HSA) - commuter benefits - employer-paid short-term (STD) and long-term disability (LTD) insurance - additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program) - Employees are also provided: - flexible vacation time - accrued paid sick time - 10 paid holidays (2 floating holidays for full time non-exempt employees) - eight weeks of paid parental leave for eligible employees - additional paid weeks for the birthing parent - 4 weeks paid caregiver leave - a Lifestyle Spending Account allowance each month

Related Categories

Related Job Pages

More Therapist Jobs

Natera logo

Patient Coordinator

Natera

We are a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.

Therapist12 days ago
Full TimeRemoteTeam 1,001-5,000Since 2004H1B Sponsor

Patient Coordinator Location: US Remote Job Description POSITION SUMMARY: The role of Patient Coordinator will be central to the success of the Prospera product line. This position will be focused on growing the relationship between Natera and its patients to ensure timely management of testing. Core responsibilities include collaborating with Nurse Coordinators to increase revenue and drive market development through direct sales by being the key contact for patient needs. The Patient Coordinator will accomplish this by being the patient advocate within Natera. PRIMARY RESPONSIBILITIES: - Work with assigned Nurse Coordinator to maintain & support existing customers. - Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving. - Maintain and support a service-oriented relationship with patients - Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner. - Help manage our business system tools (e.g. QlikView, Salesforce) - Identify, nurture and grow patient relationship in order to influence and schedule ongoing testing. - Performs other duties as assigned. - This role works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job. - Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. - Must maintain a current status on Natera training requirements. QUALIFICATIONS: - Minimum of 2 years of Call Center experience in an inbound and outbound capacity. - Minimum of 2 years of sales experience - Background in medical or biological sciences preferred KNOWLEDGE, SKILLS, AND ABILITIES: - Outgoing personality with excellent oral & presentation skills. - Ability to think strategically as well as execute tactically - Emphasis on competitive analysis and team first attitude. - Ability to relate and educate our technology to potential patients - Strong quantitative and MS Excel skills - Self-motivation, with the desire and capacity to work both independently and collaboratively - Must act with a sense of urgency - Excellent organizational and communication skills (written and verbal) The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Remote USA $77,200 - $90,000 USD OUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

Worldwide
$77.2K - $90K / year

Role Description We are seeking a Head of Personnel to lead the people strategy for a growing pediatric therapy organization. This role is responsible for building and sustaining a strong culture, developing leaders, and ensuring the organization attracts, retains, and supports high-performing talent. This is a people-first leadership role for someone who is steady, grounded, and capable of creating trust across all levels of the organization. You will serve as the connective tissue between leadership and staff, ensuring alignment, accountability, and a culture that supports both performance and care. Key Responsibilities - Lead all aspects of talent management, including recruiting, onboarding, development, and retention - Build and reinforce a strong, values-driven culture across clinical and administrative teams - Coach and develop leaders to improve team performance, communication, and accountability - Design and implement scalable people processes, systems, and workflows - Oversee employee relations, conflict resolution, and performance management - Partner with executive leadership on organizational structure, workforce planning, and growth - Monitor and improve employee engagement, satisfaction, and retention metrics - Ensure compliance with employment laws, policies, and HR best practices Qualifications - Proven leadership experience in HR, personnel management, or people operations - Strong ability to build trust, influence leaders, and manage sensitive situations with discretion - Experience developing leaders and building high-performing teams - Ability to balance empathy with accountability in a performance-driven environment - Excellent communication skills and strong leadership presence Preferred Background - Experience in healthcare, pediatric therapy, or clinically oriented environments - Background in high-performance or mission-driven organizations - Military leadership experience or exposure to structured leadership environments is a plus Compensation - $120,000 to $150,000 base salary, plus bonus and profit-sharing Location - Remote Employment Type - Full-Time

Worldwide
$120K - $150K / year
Job Closed
Seasoned Recruitment logo

Telehealth Therapist

Seasoned Recruitment

US Based Staffing and Recruiting Firm

Therapist12 days ago
ContractRemoteTeam 1-10H1B No Sponsor

Role Description Tired of the clinical grind, rigid productivity metrics, and endless paperwork? If you love the work but hate the administrative burnout, we have a space for you. We are seeking a licensed Psychotherapist to join our team as an independent contractor. Here, you get absolute clinical autonomy, total control over your schedule, and the freedom to work from your couch (no dress code required from the waist down). You focus on helping people heal; we handle the back-end logistics. - Ultimate Autonomy: You are the CEO of your schedule. No minimum hour requirements. Work 5 hours a week or 30—it is entirely up to you. - Zero Admin Headaches: We handle marketing, credentialing, billing, and initial intake coordination. You just show up and provide great therapy. - Work From Anywhere: 100% remote. Save your gas money and reclaim your commuting time. - Clinical Freedom: No micromanagement or cookie-cutter treatment constraints. Practice the evidence-based modalities you believe in. The Role at a Glance: - Status: 1099 Independent Contractor - Location: 100% Remote (Must have a secure, confidential space and stable internet) - Schedule: Fully flexible (Morning person, night owl, or weekend warrior—you set your hours) What You’ll Do: - Provide high-quality, evidence-based individual (and/or couples/group) teletherapy via our secure, HIPAA-compliant platform. - Conduct initial assessments and collaborate with clients on personalized treatment plans. - Maintain timely and accurate clinical documentation (SOAP notes, treatment plans) using our intuitive EHR system. - Manage your own calendar and client volume based on your personal capacity. Qualifications - Licensure: A valid, unrestricted clinical license to practice independently (e.g., LMFT, LCSW, LPC, PsyD, PhD) - Clinical Expertise: Experience utilizing evidence-based modalities (CBT, DBT, ACT, EMDR, etc.). - Tech Literacy: Comfortable navigating modern EHR systems and video conferencing tools. - Professionalism: A private, quiet space to conduct confidential video sessions. - Self-Direction: The motivation and clinical competence to manage your own caseload independently.

Worldwide
Full TimeRemoteTeam 5,001-10,000Since 2001H1B Sponsor

Travel Therapy Recruiter Remote, US Join Aya Healthcare, winner of multiple Top Workplace awards! The Therapy Recruiter will specialize in cultivating relationships with physical therapists, occupational therapists, and speech-language pathologists interested in travel career opportunities. They will provide the best possible experience for traveling therapists through initiating contact, maintaining exceptional rapport and providing extraordinary customer service. Who We Are: We’re a $8+ billion, rapidly growing workforce solutions provider in the healthcare industry. We deliver tech-enabled services that help healthcare organizations meet and manage their contingent labor needs. We build and manage tech-enabled marketplaces for national and local healthcare talent and deliver contingent labor management solutions through our proprietary software platform. At Aya, we’re obsessed with creating exceptional experiences for our clients, clinicians, and employees. In fact, we put employee satisfaction above all else. Our team members are responsible for incomparable customer experience and we know that happy employees are critical to maintaining happy clients. We foster an entrepreneurial, high-energy, low-bureaucracy culture and value innovative thinking and creative problem solving. We embrace diversity in thought and backgrounds unified by a commitment to high achievement. When you join Aya, you’ll be surrounded by teammates who care about you as an individual and leaders who will help you grow both personally and professionally. Responsibilities: - Lead full-cycle recruitment efforts to attract, screen, and onboard physical therapists, occupational therapists, and speech-language pathologists. - Proactively contact and recruit prospective therapists to establish relationships, understand their needs and qualify them for job opportunities - Educate prospective therapists on the personal and professional benefits of a travel healthcare career - Generate leads through various recruiting channels, strategic planning and referrals - Strive for continuous improvement and career advancement - Strong motivation to achieve results and meet recruiting goals - Ability to work in fast-paced environment and maintain a sense of urgency - Candidate-centered mentality and passion for customer service Required Qualifications: - Bachelor's degree - Minimum of one year, preferably 2+ years, of proven success in a metrics driven sales or staffing environment - Obsessed with creating great experiences for healthcare professionals - Outside the box thinkers - Career oriented with a desire for advancement - Enthusiastic about being part of an recruiting organization that recognizes your talent What We Offer: - Free premium medical, dental, life and vision insurance - Generous 401(k) match - Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses - Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya’s general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling - Celebrations! We hit our goals and reward ourselves. - Company-sponsored virtual events, happy hours and team-building activities are always on the horizon — plus, you get a special treat on your birthday! - Unlimited DTO — we believe in time off! - Virtual yoga, meditation or boot camp classes offered daily Compensation: Aya reasonably anticipates the pay scale for this position to be $60,000 starting annually, plus commissions. The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager’s discretion. Aya is an Equal Opportunity Employer (EEO) and welcomes all to apply. Please click here for our EEO policy.

Worldwide
$60K+ / year